no issues prior to early release, now dx11 errors

[charis29]

Same for me, DX9 is playable, but I don't want to have to live in DX9 forever.

[Zer0Blues]

I have the same dx11 crash as others have on a MSI GE62 6QF also at fixed 120hz display.
I have also noticed that while in dx9 mode Windowed and Full Screen mode only shows custom preset with Width and Height set at 0 0 allowing only values between 0-9.

[Motomo]

As a player since 2.0, I have had absolutely zero issue up until Shadowbringers regarding graphics and client instability. When I patched to 5.0 on Thursday evening and started playing early Friday morning, I have been riddled with crashes, missing graphics, severe FPS hiccups, and dx11 errors. The only way I can play is through dx9, which in itself is imperfect as I can hardly play long due to the aforementioned symptoms of this ongoing issue. I crash when teleporting, crash when entering and exiting dungeons, and crash when running around. As someone who plays on Gilgamesh, simply logging back in is not a solution as I am forced to wait in a queue ranging between several hundred to just over two thousand individuals. Such crashes have resulted in my inability to progress through the story in a timely fashion as constant interruptions manifesting as crashes can prevent me from playing for upwards of two hours at a time. The benchmark gave no indication that this would happen -- in fact, I passed with flying colors.

To reiterate, I had no problems prior to Friday morning and I have used this particular laptop throughout the latter part of Stormblood for all manner of in game activities, including savage raids, hunts, treasure maps, etc.

I find myself very disappointed in the design choices of this company that I have supported and endorsed for so long that have resulted in this issue. I sincerely hope that those in charge of such design choices will rectify this situation so that I may continue to enjoy this game that has grown up along side me.

Below are my laptop's specs:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Yoda\Documents
FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU	Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	E17C1IMS.100
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16271.773MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	24975.773MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 952.576GB    SYSTEM_FREEDISC_SPACE 636.167GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 909.927GB    SYSTEM_FREEDISC_SPACE 909.628GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER	Intel Corporation
SYSTEM_GRAPHICS_VRAM	8081.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8135.887 MB
SYSTEM_GRAPHICS_DAC	Internal
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d44295a98a21a376\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d44295a98a21a376\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d44295a98a21a376\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d44295a98a21a376\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	22.20.0016.4708
SYSTEM_GRAPHICS_DRIVER_DATE	6/15/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE	Unknown
SYSTEM_GRAPHICS_CHIP	GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	16216 MB
SYSTEM_GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	Unknown
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_9cd951c47b0da577\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_9cd951c47b0da577\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_9cd951c47b0da577\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_9cd951c47b0da577\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	24.21.0013.9901
SYSTEM_GRAPHICS_DRIVER_DATE	8/12/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English

SYSTEM_GRAPHICS_PIXEL_SHADER	
SYSTEM_GRAPHICS_VERTEX_TEXTURE	
SYSTEM_SOUND	Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{20201889-8D4C-4147-9E24-0C01D5DF43C2}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.8205
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/4/2017 00:00:00
SYSTEM_SOUND	Line (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID	{97E8B634-F1B7-4281-BC9D-FFF1B233B9F0}
SYSTEM_SOUND_DEVICE_NAME	vmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION	10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	1/10/2018 00:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{43A012B0-59CA-11E8-8001444553540000}
SYSTEM_INPUT_NAME	SteelSeries Gaming Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 265  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{16012950-562E-11E9-8001444553540000}
SYSTEM_INPUT_NAME	Razer Naga Trinity
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{16017770-562E-11E9-8002444553540000}
SYSTEM_INPUT_NAME	Razer Naga Trinity
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{43A4CDA0-59CA-11E8-8005444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{16019E80-562E-11E9-8003444553540000}
SYSTEM_INPUT_NAME	Razer Naga Trinity
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1601C590-562E-11E9-8004444553540000}
SYSTEM_INPUT_NAME	Razer Naga Trinity
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{43A012B0-59CA-11E8-8002444553540000}
SYSTEM_INPUT_NAME	SteelSeries KLC
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{43A283B0-59CA-11E8-8004444553540000}
SYSTEM_INPUT_NAME	Radio Switch Device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Mini Parse
SCM
FFXIVLauncher
no issues prior to early release, now dx11 errors - Reply to Topic - Google Chrome
FINAL FANTASY XIV - A Realm Reborn
TeamSpeak 3
Zero, Highlander, Abscissa - Discord
DxDiag - Notepad
Advanced Combat Tracker - Log Idle - The Crystarium - Log Time: 8:06:47 PM (Est. 8:34:43 PM)
Microsoft Store
Microsoft Store
McBee K_Diversity essay tmdsas edit 1_mbs - Word
McBee K_Activities edit 2_mbs - Word
Voicemod Desktop
FINAL FANTASY XIV


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Creative Cloud
Advanced Combat Tracker (remove only)
MSI Afterburner 4.5.0
FF Logs Uploader
EA Download Manager
FeralHeart version 1.16
FeralHeart version 1.15
Google Chrome
MSI Feature Navigator
Viva Piñata
MSI Remind Manager Service
Battery Calibration
Help Desk
BurnRecovery
Zoo Tycoon 2 - Ultimate Collection
Examplify
Dragon Center
Sizing Options
Norton Online Backup
Notepad++ (32-bit x86)
Norton Security Scan
NVIDIA Stereoscopic 3D Driver
OBS Studio
Origin
Adobe Photoshop CC 2018
Pokemon Showdown
Razer Synapse
Adobe Premiere Rush CC
Steam
TriDef VR Games (MSI) 1.3.4
TriDef SmartCam (MSI) 2.1.2
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Intel(R) Chipset Device Software
osrss
Java 8 Update 191
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
FINAL FANTASY XIV - A Realm Reborn
MSI Feature Navigator
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Viva Pinata
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
MSI Remind Manager Service
Microsoft Games for Windows - LIVE Redistributable
Java Auto Updater
Spore™
SPORE™ Creepy & Cute Parts Pack
Apple Software Update
Realtek Card Reader
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Battery Calibration
Nahimic 2+ Audio Driver
Norton Online Backup
Microsoft VC++ redistributables repacked.
Microsoft Games for Windows Marketplace
Microsoft Visual C++ 2005 Redistributable
Minecraft
FF Logs Uploader
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Help Desk
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Path of Exile
BurnRecovery
Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Zoo Tycoon 2 - Ultimate Collection
XSplit Gamecaster
Google Update Helper
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Epi Info 7
Spore™ Galactic Adventures
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Examplify
Apple Application Support (32-bit)
Dragon Center
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Nahimic VR
Sizing Options
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Path of Exile
Adobe AIR
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
KB9X Radio Switch Driver
Guild Wars 2
Microsoft Office 365 - en-us
R for Windows 3.5.1
Stellaris
The Sims(TM) 3
Saurian
Jurassic World Evolution
The Elder Scrolls V: Skyrim
SteelSeries Engine 3.13.4
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.42.0
Microsoft Visual C++ 2005 Redistributable (x64)
UIInstallUpgrade
Intel(R) Management Engine Components
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
LauncherSetup Install
Java 8 Update 191 (64-bit)
Malwarebytes version 3.6.1.2711
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
EndpointMonitoring Install MSISetup
ProductDaemon Install Setup
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
APOInstallerMSISetup
Windows Setup Remediations (x64) (KB4023057)
Bonjour
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Nahimic 2+ Audio Driver
Qualcomm Atheros Bluetooth Installer (64)
AudioLaunchpad Install Configurator
ProductDaemonSetup Install
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Voicemod
ApoDispatch Install Configurator
SonicMapper Install Configurator
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Intel(R) Chipset Device Software
Microsoft VC++ redistributables repacked.
iTunes
Intel(R) Rapid Storage Technology
NineEarsSettings Install Configurator
UpdateAssistant
Apple Application Support (64-bit)
NVIDIA Ansel
NVIDIA 3D Vision Driver 399.01
NVIDIA Control Panel 399.01
NVIDIA Graphics Driver 399.01
NVIDIA GeForce Experience 3.5.0.70
NVIDIA Optimus Update 24.0.0.0
NVIDIA PhysX System Software 9.17.0329
NVIDIA Update 24.0.0.0
SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.4
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvNodejs
NVIDIA Watchdog Plugin for NvContainer
NvTelemetry
NVIDIA Telemetry Container
NvvHci
Nvidia Share
NVIDIA ShadowPlay 3.5.0.70
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 3.60.1
MSI True Color
Apple Mobile Device Support
AudioDeviceFXPluginSampleUIMSISetup
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ProductNS Install Configurator
SSAudioDaemon Install MSISetup
Intel(R) Management Engine Components
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Trusted Connect Service Client
SCM
CheckDevices Install Configurator


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Advanced Combat Tracker\Advanced Combat Tracker.exe	00002E28
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe	000039E0
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	0000355C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	00004E0C
C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE	0000457C
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe	000006D4
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe	00001FF4
C:\Program Files (x86)\SCM\SCM.exe	00002CF4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	000023D4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00000964
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe	00003D58
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe	00003BF8
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe	00003F34
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe	00001F84
C:\Program Files\Portrait Displays\MSI True Color\MsiTrueColor.exe	00003374
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe	000033D4
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe	000036CC
C:\Program Files\Voicemod Desktop\VoicemodDesktop.exe	00001DFC
C:\Program Files\Windows Defender\MSASCuiL.exe	00002C80
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe	000049CC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe	00003044
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe	000027B8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	00000BBC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe	00003058
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe	00000770
C:\Program Files\iTunes\iTunesHelper.exe	000030FC
C:\Users\Yoda\AppData\Local\Discord\app-0.0.305\Discord.exe	00002928
C:\Users\Yoda\AppData\Local\Microsoft\OneDrive\OneDrive.exe	00003204
C:\Users\Yoda\AppData\Local\TeamSpeak 3 Client\ts3client_win64.exe	00002ED0
C:\WINDOWS\Explorer.EXE	000021D0
C:\WINDOWS\SYSTEM32\SYNTPHELPER.EXE	00000C54
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d44295a98a21a376\igfxEM.exe	000023D8
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d44295a98a21a376\igfxext.exe	00000F84
C:\WINDOWS\system32\ApplicationFrameHost.exe	000029A0
C:\WINDOWS\system32\DllHost.exe	00000B24
C:\WINDOWS\system32\NOTEPAD.EXE	00001938
C:\WINDOWS\system32\SearchFilterHost.exe	0000492C
C:\WINDOWS\system32\SettingSyncHost.exe	00002950
C:\WINDOWS\system32\ctfmon.exe	00002128
C:\WINDOWS\system32\wbem\unsecapp.exe	000019C8
C:\Windows\System32\GameBarPresenceWriter.exe	00002A70
C:\Windows\System32\RuntimeBroker.exe	00002BA4
C:\Windows\System32\smartscreen.exe	000027F8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	00000840
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00002668
c:\windows\system32\SynTPEnh.exe	0000252C
c:\windows\system32\sihost.exe	00000A00
c:\windows\system32\svchost.exe	00002E3C
c:\windows\system32\taskhostw.exe	00001E94

[LordBalthazarr]

I have done extensive testing of the issue through last night and today. The issue occurs when the client tries to determine the (supported) refresh rates of the display (as to what the EDID information reports to windows).

If your utilizing a laptop or a desktop with a display that natively only allows a high refresh rate (anything higher than 60hz), in my case 120hz, then when the client goes to call the (GetDisplayMode) function in directx11 and doesn't see an expected value (in this case a 60hz/90hz capable display) it then terminates the function and throws the error we are seeing. My current workaround is this,

Utilizing a Custom Resolution Utility , manually create a new supported display mode for the monitor. In my case I created a 90hz and a 60hz (because I don't know specifically what the client is looking for in this scenario). Once you've created them using the utility, restart windows, then check to make sure that both of these refresh rates are now listed as supported modes. After that has been done, you can leave the display running at its native refresh rate (mine is 120hz), and proceed to start the client. This time, when the client goes to make the directx11 call to get the supported display modes, windows will now reply with values that the client actually "supports". I've had success with this on 3 PCs now. A Dell Inspiron 15 G7 with a 120hz panel , a MSI GS63VR with a 144hz panel, and a custom desktop with a 144hz panel.

None of this will be necessary if Square manages to fix this tonight during hotfixes, but if they are unable, then this should be a sufficient workaround until they can.

[VanGoghComplex]

I have done extensive testing of the issue through last night and today. The issue occurs when the client tries to determine the (supported) refresh rates of the display (as to what the EDID information reports to windows).

If your utilizing a laptop or a desktop with a display that natively only allows a high refresh rate (anything higher than 60hz), in my case 120hz, then when the client goes to call the (GetDisplayMode) function in directx11 and doesn't see an expected value (in this case a 60hz/90hz capable display) it then terminates the function and throws the error we are seeing. My current workaround is this,

Utilizing a Custom Resolution Utility , manually create a new supported display mode for the monitor. In my case I created a 90hz and a 60hz (because I don't know specifically what the client is looking for in this scenario). Once you've created them using the utility, restart windows, then check to make sure that both of these refresh rates are now listed as supported modes. After that has been done, you can leave the display running at its native refresh rate (mine is 120hz), and proceed to start the client. This time, when the client goes to make the directx11 call to get the supported display modes, windows will now reply with values that the client actually "supports". I've had success with this on 3 PCs now. A Dell Inspiron 15 G7 with a 120hz panel , a MSI GS63VR with a 144hz panel, and a custom desktop with a 144hz panel.

None of this will be necessary if Square manages to fix this tonight during hotfixes, but if they are unable, then this should be a sufficient workaround until they can.

I sincerely hope, and will continue to post this, that SQENIX's "fix" is simply a full reversal of the cap.

High framerates have never once caused me issues in this game, nor have I ever heard of such issues before this patch. Whatever they thought they were fixing is no where near as big a problem as this cap.

[Nataruma]

I have done extensive testing of the issue through last night and today. The issue occurs when the client tries to determine the (supported) refresh rates of the display (as to what the EDID information reports to windows).

If your utilizing a laptop or a desktop with a display that natively only allows a high refresh rate (anything higher than 60hz), in my case 120hz, then when the client goes to call the (GetDisplayMode) function in directx11 and doesn't see an expected value (in this case a 60hz/90hz capable display) it then terminates the function and throws the error we are seeing. My current workaround is this,

Utilizing a Custom Resolution Utility , manually create a new supported display mode for the monitor. In my case I created a 90hz and a 60hz (because I don't know specifically what the client is looking for in this scenario). Once you've created them using the utility, restart windows, then check to make sure that both of these refresh rates are now listed as supported modes. After that has been done, you can leave the display running at its native refresh rate (mine is 120hz), and proceed to start the client. This time, when the client goes to make the directx11 call to get the supported display modes, windows will now reply with values that the client actually "supports". I've had success with this on 3 PCs now. A Dell Inspiron 15 G7 with a 120hz panel , a MSI GS63VR with a 144hz panel, and a custom desktop with a 144hz panel.

None of this will be necessary if Square manages to fix this tonight during hotfixes, but if they are unable, then this should be a sufficient workaround until they can.

This will void your warranty on your laptop should anything go wrong, so unfortunately people with laptops have a higher risk factor and while I know it works, I would prefer if an official fix would be implemented than me potentially screwing up my hardware.

[Ryuji_Thunderslash]

Laptop users with the DX11 errors, refer to this reddit link on a work around to get FFXIV running.

https://www.reddit.com/r/ffxiv/comme...or_dx11_error/

It worked for me and I've been playing all weekend with little to no major issues, I even took the fix off and it went back to getting DX11 launcher errors, better than nothing but for now its something.

[Eryss]

I have having the same problems too and I reinstall the game and it didn't help!

[LordBalthazarr]

This will void your warranty on your laptop should anything go wrong, so unfortunately people with laptops have a higher risk factor and while I know it works, I would prefer if an official fix would be implemented than me potentially screwing up my hardware.

This will not void your manufacturer's warranty. I am not suggesting that you run the panel at the new refresh rates, merely that you add them to the list of supported modes so that when FFXIV checks them, it will pass without throwing an error. I apologize if I made it seem otherwise.

[Nataruma]

This will not void your manufacturer's warranty. I am not suggesting that you run the panel at the new refresh rates, merely that you add them to the list of supported modes so that when FFXIV checks them, it will pass without throwing an error. I apologize if I made it seem otherwise.

I am not sure I fully follow, are you suggesting to add the custom refresh rate but not use it? Ah wait I think I see what you mean now, to create the custom modes and leave them in the list but not utilizing them. Hmmm, worth a shot, I will try this.