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  1. #1
    Player
    Foofy's Avatar
    Join Date
    Jul 2015
    Posts
    44
    Character
    Seye Qhesu
    World
    Mateus
    Main Class
    Dancer Lv 100
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Foofy\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride <local>


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS 0402
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16228.813MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18660.813MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.975GB SYSTEM_FREEDISC_SPACE 32.585GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 928.648GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8114.406 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_6887299d38b22873\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_6887299d38b22873\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_6887299d38b22873\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_6887299d38b22873\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6291
    SYSTEM_GRAPHICS_DRIVER_DATE 8/26/2018 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8088.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8114.406 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
    SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {8C647C9B-8BD5-4E6E-AAF1-D08921F47F3B}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/29/2013 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {B7857C5C-980D-4893-97C8-996C9B453B46}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/29/2013 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BF906890-BA12-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Razer Basilisk
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BF9152F0-BA12-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Razer Basilisk
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {900669A0-7A81-11E9-8001444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9006B7C0-7A81-11E9-8002444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9006DED0-7A81-11E9-8003444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9006DED0-7A81-11E9-8004444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BF92D990-BA12-11E8-8008444553540000}
    SYSTEM_INPUT_NAME Razer Basilisk
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BF9327B0-BA12-11E8-800A444553540000}
    SYSTEM_INPUT_NAME Razer Basilisk
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    View Profile: Foofy - FINAL FANTASY XIV Forum - Mozilla Firefox
    FINAL FANTASY XIV
    FINAL FANTASY XIV
    @Sil - Discord


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 31 NPAPI
    Advanced Combat Tracker (remove only)
    Autodesk Desktop App
    Avast Free Antivirus
    Battle.net
    CGM DAQbilling 4.0.21.12
    Graphic Tablet 4.0.3.1015
    PaintTool SAI Ver.1
    Razer Chroma SDK
    Razer Synapse
    TeamViewer 14
    World of Warcraft
    Autodesk Backburner 2018.0
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    OpenOffice 4.1.6
    Autodesk Advanced Material Library Image Library 2018
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    McAfee WebAdvisor
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
    Intel(R) Trusted Connect Services Client
    Autodesk Material Library Medium Resolution Image Library 2018
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    Autodesk Material Library 2018
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft VC++ redistributables repacked.
    Intel(R) Trusted Connect Service Client x86
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Autodesk Material Library Base Resolution Image Library 2018
    Autodesk 3ds Max 2018
    Autodesk Revit Interoperability for 3ds Max 2018
    Mozilla Firefox 67.0.4 (x64 en-US)
    Mozilla Maintenance Service
    Microsoft Office 365 - en-us
    WinRAR 5.70 (64-bit)
    Microsoft Word 2016 - en-us
    Autodesk Revit Interoperability for 3ds Max 2018
    Autodesk Inventor Server Engine for 3ds Max 2018
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
    FFXIV TexTools
    Malwarebytes version 3.7.1.2839
    Autodesk License Service (x64) - 5.1.4
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    MAXtoA for 3ds Max 2018
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Intel(R) Management Engine Driver
    Autodesk Civil View for 3ds Max 2018 64-bit
    Autodesk 3ds Max 2018
    UpdateAssistant
    Windows Setup Remediations (x64) (KB4023057)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Autodesk Certificate Package (x64) - 5.1.4
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    TortoiseSVN 1.10.1.28295 (64 bit)
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NVIDIA Ansel
    NVIDIA Control Panel 430.86
    NVIDIA Graphics Driver 430.86
    NVIDIA GeForce Experience 3.19.0.107
    NVIDIA Optimus Update 37.0.0.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 37.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.16
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.19.0.107
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    LibreOffice 6.2.4.2
    paint.net
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
    NVIDIA mental ray and IRay feature plugins for 3ds Max 2018
    Intel(R) Chipset Device Software
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Intel(R) ME UninstallLegacy
    Blender
    Update for Windows 10 for x64-based Systems (KB4023057)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002FCC
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002AA4
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000029D0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 000027BC
    C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002E5C
    C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00001498
    C:\Program Files\Mozilla Firefox\firefox.exe 00002DB0
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001C58
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000027F4
    C:\Program Files\TortoiseSVN\bin\TSVNCache.exe 00001AE0
    C:\Program Files\Windows Defender\MSASCuiL.exe 00002BC4
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002B68
    C:\Users\Foofy\AppData\Local\Discord\app-0.0.305\Discord.exe 000022BC
    C:\Users\Foofy\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001F14
    C:\Users\Foofy\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00002694
    C:\WINDOWS\Explorer.EXE 00000D24
    C:\WINDOWS\System32\DriverStore\FileRepository\cui_dc_comp.inf_amd64_31c60cc38cfcca28\igfxEM.exe 00000F2C
    C:\WINDOWS\System32\rundll32.exe 00000D6C
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00001D98
    C:\WINDOWS\system32\SettingSyncHost.exe 0000229C
    C:\WINDOWS\system32\conhost.exe 00000AE8
    C:\Windows\System32\GameBarPresenceWriter.exe 00000FB0
    C:\Windows\System32\RuntimeBroker.exe 00001E44
    C:\Windows\System32\smartscreen.exe 00002548
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002350
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001DF4
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001CF8
    c:\windows\system32\sihost.exe 000009C8
    c:\windows\system32\svchost.exe 00002D60
    c:\windows\system32\taskhostw.exe 00000B54
    (0)
    Last edited by Foofy; 07-01-2019 at 10:25 PM.

  2. #2
    Player
    Cheebs's Avatar
    Join Date
    Jun 2019
    Posts
    13
    Character
    Astral Winter
    World
    Spriggan
    Main Class
    Scholar Lv 70
    Just chiming in again that this also happens to some people that run 60hz screens, as it has prior to the 5.0 patch.

    Might be a completely unrelated issue, but would still like to get that out there.

    Main difference there is that it runs fine for a few hours, or few minutes and then crashes with a similar error.

    There was a topic about that as well, but it'll probably get buried between the issues related to the refresh rate problem at this rate.
    (0)

  3. #3
    Player
    Towowo's Avatar
    Join Date
    Aug 2013
    Posts
    12
    Character
    Wilfdaeg Blaniyrnsyn
    World
    Faerie
    Main Class
    Summoner Lv 90
    Quote Originally Posted by Cheebs View Post
    Just chiming in again that this also happens to some people that run 60hz screens, as it has prior to the 5.0 patch.

    Might be a completely unrelated issue, but would still like to get that out there.

    Main difference there is that it runs fine for a few hours, or few minutes and then crashes with a similar error.

    There was a topic about that as well, but it'll probably get buried between the issues related to the refresh rate problem at this rate.
    This was the issue I was having, tried two different computers both ran fine for about a day before seeing the Direct X errors. Both are 60hz monitors. Personally I do think the problem here is related.
    (0)

  4. #4
    Player
    TatamiTami's Avatar
    Join Date
    Aug 2013
    Posts
    29
    Character
    Tatami Tami
    World
    Gilgamesh
    Main Class
    Arcanist Lv 50
    No issues prior to release, getting the error message when i click Play, I get to character screen with Directx 9 but I didnt want to queue for an hour just to see if it worked since it said "unsupported". I have a laptop and here are my specs:

    Datornamn LAPTOP-TF6BOK1L
    Datortillverkare LENOVO
    Datormodell 81LB
    Datortyp x64-based PC
    System-SKU LENOVO_MT_81LB_BU_idea_FM_Legion Y530-15ICH-1060


    SYSTEM_OS Windows 10 Home 64 bitar (6.2, build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS 9VCN12WW
    SYSTEM_LANGUAGE svenska. Nationell inställning: svenska
    SYSTEM_MEMORY 16257.301MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18817.301MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.228GB SYSTEM_FREEDISC_SPACE 68.456GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.497GB SYSTEM_FREEDISC_SPACE 741.420GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8128.650 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_a5a132c6d8339491\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_a5a132c6d8339491\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_a5a132c6d8339491\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_a5a132c6d8339491\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6292
    SYSTEM_GRAPHICS_DRIVER_DATE 9/28/2018 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engelska
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 14180 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_bad89decf118b9a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_bad89decf118b9a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_bad89decf118b9a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlt.inf_amd64_bad89decf118b9a7\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
    SYSTEM_GRAPHICS_DRIVER_DATE 12/11/2018 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engelska

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {D31435C3-07A3-4255-9275-A6E9FBF960FC}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8652
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
    SYSTEM_SOUND_DRIVER_DATE 3/12/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mus
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Tangentbord
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {63CCF4E0-0979-11E9-8003444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {63CD4300-0979-11E9-8006444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    (0)
    Last edited by TatamiTami; 07-01-2019 at 06:27 PM. Reason: Adding laptop ID

  5. #5
    Player
    Saphirio's Avatar
    Join Date
    Apr 2015
    Posts
    3
    Character
    Saphirio Kha'milo
    World
    Shiva
    Main Class
    Dark Knight Lv 90
    Same problem as anyone else. Also using a laptop. Had no problems pre-Shadowbringer.

    Quote Originally Posted by TatamiTami View Post
    No issues prior to release, getting the error message when i click Play, I get to character screen with Directx 9 but I didnt want to queue for an hour just to see if it worked since it said "unsupported".
    Played through Shadowbringer with directX9, because I couldn't start with x11. It worked but sometimes the FPS dropped really hard or simply crushed with a directX-error. Other things I noted was, that sometimes some models (mounts, enemies or even during a cutscene) or soundeffect were not properly loaded, following most likely with a crash.

    I really hope there's going to be a fix (like unlimiting the damn FPS again, maybe).
    (0)

  6. #6
    Player
    Wigett's Avatar
    Join Date
    Aug 2013
    Posts
    97
    Character
    Remzi Viarod
    World
    Ultros
    Main Class
    Paladin Lv 80
    Quote Originally Posted by Saphirio View Post
    Same problem as anyone else. Also using a laptop. Had no problems pre-Shadowbringer.



    Played through Shadowbringer with directX9, because I couldn't start with x11. It worked but sometimes the FPS dropped really hard or simply crushed with a directX-error. Other things I noted was, that sometimes some models (mounts, enemies or even during a cutscene) or soundeffect were not properly loaded, following most likely with a crash.

    I really hope there's going to be a fix (like unlimiting the damn FPS again, maybe).
    I am doing the same, when i change my refresh rate below native 144, i get some strange things , back ground screen saver seems to bleed thru, and during movies i see my hud. wtf. changing this seems to make it use dx11 but i dont want to mess up my display ,for my notebook its kind of attached. so . went back to dx9 grrr i wish they would fix this.
    (1)
    Drive it like u stole it

  7. #7
    Player
    Kewitt's Avatar
    Join Date
    Nov 2012
    Posts
    1,350
    Character
    Ewitt Rainbow
    World
    Balmung
    Main Class
    Fisher Lv 100
    Sad to see such a widespread issue while early access is happening.
    Glad it isn't happening to me personally. I'm running 1080ti and my hubby runs 1070... But I recommend everyone having issues the common thing here is Nvidia so I recommend everyone switching to team RED... lol!
    My backup computer is running a vega 64 there are a few games that just run better on AMD.

    I just hope the fix doesn't break more peoples game.
    (0)
    Commendations.
    If I play dps I only give it out to other dps.
    If I play tank I only give it out to healers.
    If I play healer I only give it out to tank.

    Only if they should be getting a commendation.
    There are always exceptions to the rules!

  8. #8
    Player
    Devmani's Avatar
    Join Date
    Sep 2013
    Location
    Ul'dah
    Posts
    8
    Character
    Dev Mani
    World
    Midgardsormr
    Main Class
    Paladin Lv 70
    Quote Originally Posted by Kewitt View Post
    Sad to see such a widespread issue while early access is happening.
    Glad it isn't happening to me personally. I'm running 1080ti and my hubby runs 1070... But I recommend everyone having issues the common thing here is Nvidia so I recommend everyone switching to team RED... lol!
    My backup computer is running a vega 64 there are a few games that just run better on AMD.

    I just hope the fix doesn't break more peoples game.
    It's not a AMD or Nvidia issue it's the fact that the FPS cap doesn't play nice with Laptops that are locked at a refresh rate of 120hz or higher. I run a 2080ti in my desktop and have no issues with my G-sync 240hz monitor. However on my Laptop with a 1070 and locked at 120hz (can't change it without 3rd party tools) the game crashes with DX 11 errors.

    This is simply a case of SE's Software Dev team not testing high-end laptops after implementing the 90 FPS max setting. It's not an edge case it's simply neglect on their part. I'd love to see a Root Cause Analysis after this is fixed.
    (1)
    Be excellent to each other!

  9. #9
    Player
    Crystal_Raven's Avatar
    Join Date
    Aug 2017
    Posts
    366
    Character
    Crystal Raven
    World
    Cerberus
    Main Class
    Paladin Lv 80
    Fixed it by thoroughly scrubbing FF14 from my computer from every place possible and then reinstalling it.

    I don't expect everyone to know how to do something like that, nor do I expect people to have to do that, it's not something your average person can do without some decent knowledge to help them.
    (0)

  10. #10
    Player
    Wigett's Avatar
    Join Date
    Aug 2013
    Posts
    97
    Character
    Remzi Viarod
    World
    Ultros
    Main Class
    Paladin Lv 80
    Quote Originally Posted by Crystal_Raven View Post
    Fixed it by thoroughly scrubbing FF14 from my computer from every place possible and then reinstalling it.

    I don't expect everyone to know how to do something like that, nor do I expect people to have to do that, it's not something your average person can do without some decent knowledge to help them.
    I did this and now i can play dx11 with no modifications. apparenlty somethings left over or at least for me. i did have to make sure ffxiv was no where or no ref. and then reinstall. i did also save my backup.. config settings. and restored them and it still worked.
    (0)
    Drive it like u stole it

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