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  1. #1
    Player
    CayaLuna's Avatar
    Join Date
    May 2015
    Posts
    53
    Character
    Caya Luna
    World
    Phoenix
    Main Class
    Bard Lv 77
    As per request:

    Machine name: MSI
    System Manufacturer: Micro-Star International Co., Ltd.
    System Model: GT75 Titan 8SF

    Refresh rate hard locked to 144Hz and unable to change it.
    Using DX11 and clicking play immediately crashes. Can play in DX9 but experiencing constant crashes and FPS drops to 0.



    I have capped FPS (using in-game settings) to 72 but that still doesn’t allow me to use DX11.


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Kristy\Documents
    FINAL FANTASY XIV - A Realm Reborn D:\All Games\FFXIV\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS E17A6IMS.106
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16300.563MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18732.563MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.182GB SYSTEM_FREEDISC_SPACE 118.012GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 913.323GB SYSTEM_FREEDISC_SPACE 866.384GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8031.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8150.281 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_410ce64dd10583c1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_410ce64dd10583c1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_410ce64dd10583c1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_410ce64dd10583c1\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
    SYSTEM_GRAPHICS_DRIVER_DATE 5/22/2019 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {70F9895D-8D43-485D-826A-77DCDA5BC276}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8622
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/22/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {32ACAE10-3736-11E9-8001444553540000}
    SYSTEM_INPUT_NAME HID Button over Interrupt Driver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {32AF1F10-3736-11E9-8002444553540000}
    SYSTEM_INPUT_NAME MSI EPF USB
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {32AF1F10-3736-11E9-8004444553540000}
    SYSTEM_INPUT_NAME SteelSeries KLC
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {32AF1F10-3736-11E9-8003444553540000}
    SYSTEM_INPUT_NAME SteelSeries KLC
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {32AF1F10-3736-11E9-8006444553540000}
    SYSTEM_INPUT_NAME SteelSeries Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D6370DD0-377E-11E9-8001444553540000}
    SYSTEM_INPUT_NAME USB keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D6375BF0-377E-11E9-8002444553540000}
    SYSTEM_INPUT_NAME USB keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 19 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D637AA10-377E-11E9-8003444553540000}
    SYSTEM_INPUT_NAME USB keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {32AF1F10-3736-11E9-800A444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D637D120-377E-11E9-8004444553540000}
    SYSTEM_INPUT_NAME USB keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {32AF1F10-3736-11E9-800C444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D637F830-377E-11E9-8006444553540000}
    SYSTEM_INPUT_NAME Kinzu V2 Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {32AF1F10-3736-11E9-8005444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    no issues prior to early release, now dx11 errors - Reply to Topic - Mozilla Firefox
    Document1 - Microsoft Word


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI App Player
    Battery Calibration
    Help Desk
    BurnRecovery
    Dragon Center
    Microsoft Office Professional Plus 2010
    Origin
    Steam
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft SQL Server Compact 3.5 SP2 ENU
    Intel Extreme Tuning Utility
    Realtek Card Reader
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
    Microsoft VC++ redistributables repacked.
    Battery Calibration
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    Help Desk
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
    Microsoft Office Access MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Excel MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office PowerPoint MUI (English) 2010
    Update for Microsoft PowerPoint 2010 (KB4022136) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Publisher MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Outlook MUI (English) 2010
    Security Update for Microsoft Word 2010 (KB4461625) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB4462182) 32-Bit Edition
    Microsoft Office Word MUI (English) 2010
    Security Update for Microsoft Word 2010 (KB4461625) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proof (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3203468) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Microsoft Office Proof (French) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3203468) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proof (Spanish) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3203468) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553332) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553313) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2999508) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3054886) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB3114414) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4461579) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Microsoft Office Proofing (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office InfoPath MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Shared MUI (English) 2010
    Security Update for Microsoft Office 2010 (KB3213626) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4022206) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2956076) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4011610) 32-Bit Edition
    Microsoft Office OneNote MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Groove MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Professional Plus 2010
    Security Update for Microsoft Office 2010 (KB2956063) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589318) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB4464524) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589339) 32-Bit Edition
    Security Update for Microsoft Excel 2010 (KB4462230) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4462223) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4462172) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553332) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2881029) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2791057) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4022206) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553313) 32-Bit Edition
    Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3213631) 32-Bit Edition
    Update for Microsoft Visio 2010 (KB3115314) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4092436) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4464567) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition
    Update for Microsoft Access 2010 (KB4018363) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB3114559) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3114565) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4461626) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition
    Security Update for Microsoft Publisher 2010 (KB4011186) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4462177) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3054873) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2999508) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3054886) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553388) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3055047) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB3114414) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
    Definition Update for Microsoft Office 2010 (KB3115475) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3191908) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4462187) 32-Bit Edition
    Security Update for Microsoft Visio Viewer 2010 (KB2999465) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB4461619) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2881030) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3128031) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4461579) 32-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553308) 32-Bit Edition
    Security Update for Microsoft PowerPoint 2010 (KB4461521) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4022208) 32-Bit Edition
    BurnRecovery
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Dragon Center
    Intel(R) Trusted Connect Services Client
    Intel(R) Trusted Connect Service Client x86
    Intel Extreme Tuning Utility
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Thunderbolt™ Software
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
    Mozilla Firefox 67.0.4 (x64 en-GB)
    Mozilla Maintenance Service
    RuneScape Launcher 2.2.4
    FEZ
    Stardew Valley
    NieR:Automata™
    SteelSeries Engine 3.15.1
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
    Intel(R) Rapid Storage Technology
    Intel(R) Rapid Storage Technology
    Microsoft VC++ redistributables repacked.
    Intel(R) Serial IO
    Killer Performance Driver Suite UWD
    Microsoft Office Office 64-bit Components 2010
    Microsoft Office Shared 64-bit MUI (English) 2010
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
    Intel(R) Serial IO
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NVIDIA Ansel
    NVIDIA Graphics Driver 430.86
    NVIDIA GeForce Experience 3.19.0.94
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 37.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.16
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.19.0.94
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.1.27.831
    NVIDIA Virtual Audio 4.13.0.0
    Intel(R) Management Engine Components
    MSI True Color
    Intel(R) Management Engine Driver
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
    Intel(R) Chipset Device Software
    Intel(R) Trusted Connect Service Client x64
    Intel(R) Management Engine Components
    Microsoft SQL Server Compact 3.5 SP2 x64 ENU
    Update for Windows 10 for x64-based Systems (KB4023057)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000338
    C:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003320
    C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE 000009A0
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001608
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000031E4
    C:\Program Files\Mozilla Firefox\firefox.exe 000029FC
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000019CC
    C:\Program Files\Portrait Displays\MSI True Color\MsiTrueColor.exe 00002C9C
    C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00002DA8
    C:\Program Files\Windows Defender\MSASCuiL.exe 00002954
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000023D4
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000248C
    C:\Windows\Explorer.EXE 000002C4
    C:\Windows\System32\RtkAudUService64.exe 00002C2C
    C:\Windows\System32\RuntimeBroker.exe 00000A64
    C:\Windows\System32\smartscreen.exe 000022B0
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002598
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002084
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001FAC
    C:\Windows\splwow64.exe 00002D40
    C:\Windows\system32\ApplicationFrameHost.exe 00002314
    C:\Windows\system32\DllHost.exe 000021EC
    C:\Windows\system32\SettingSyncHost.exe 000023BC
    C:\Windows\system32\conhost.exe 00002808
    C:\Windows\system32\wbem\unsecapp.exe 00002D14
    c:\windows\system32\sihost.exe 000011F8
    c:\windows\system32\svchost.exe 000021CC
    c:\windows\system32\taskhostw.exe 000013B8
    (0)

  2. #2
    Player
    Crystal_Raven's Avatar
    Join Date
    Aug 2017
    Posts
    366
    Character
    Crystal Raven
    World
    Cerberus
    Main Class
    Paladin Lv 80
    I can't even launch the game now, immediately crashes.

    Well done, SE, seriously, well done. Give me my refund.

    Edit: Oh and obviously SE won't give you anything because we can't play the game for days because of THEIR STUPID MISTAKE. Because why would they. Honestly SE at this point is right up there with EA in terms of being disgusting.

    Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5d0d1619
    Faulting module name: ntdll.dll, version: 10.0.18362.145, time stamp: 0xd3b10352
    Exception code: 0xc0000374
    Fault offset: 0x00000000000f9269
    Faulting process id: 0x2470
    Faulting application start time: 0x01d52f376d0be3e6
    Faulting application path: E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: ccd42e68-b354-41e3-b9f0-3b75738e8374
    Faulting package full name:
    Faulting package-relative application ID:



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\methc\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU AMD Ryzen 5 1600X Six-Core Processor (12 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS BIOS Date: 05/16/19 16:07:14 Ver: 05.0000E
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16330.699MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18762.699MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 97.656GB SYSTEM_FREEDISC_SPACE 45.715GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 97.056GB SYSTEM_FREEDISC_SPACE 35.223GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 135.228GB SYSTEM_FREEDISC_SPACE 75.646GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 833.856GB SYSTEM_FREEDISC_SPACE 255.394GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8031.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8165.350 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
    SYSTEM_GRAPHICS_DRIVER_DATE 5/22/2019 03:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8031.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8165.350 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5ad622f7ea43f50a\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
    SYSTEM_GRAPHICS_DRIVER_DATE 5/22/2019 03:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (2- USB Audio Device)
    SYSTEM_SOUND_DEVICE_ID {87053CD1-959D-4CF2-A677-DB16BFF61BE7}
    SYSTEM_SOUND_DEVICE_NAME C_71_B.sys
    SYSTEM_SOUND_DRIVER_VERSION 8.01.0016.8904
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/28/2016 00:00:00
    SYSTEM_SOUND VG245 (2- NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {21BB5286-4809-4B6E-87AC-2D76A41364E0}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_SOUND Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {56E31AF2-DD44-4EC1-B184-34B551EEA9ED}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8597
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/18/2018 00:00:00
    SYSTEM_SOUND 2460G5 (2- NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {74C84F9F-54CC-44A4-A7E6-97867EA00D7C}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {AED6FCD0-8771-11E9-8001444553540000}
    SYSTEM_INPUT_NAME USB DEVICE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {AED96DD0-8771-11E9-8002444553540000}
    SYSTEM_INPUT_NAME USB DEVICE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8192 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {AED96DD0-8771-11E9-8003444553540000}
    SYSTEM_INPUT_NAME USB DEVICE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ECD04D50-893F-11E9-8001444553540000}
    SYSTEM_INPUT_NAME USB Audio Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {AED96DD0-8771-11E9-8004444553540000}
    SYSTEM_INPUT_NAME G102 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {AED96DD0-8771-11E9-8005444553540000}
    SYSTEM_INPUT_NAME G102 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {AED96DD0-8771-11E9-8006444553540000}
    SYSTEM_INPUT_NAME G102 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {AED96DD0-8771-11E9-8008444553540000}
    SYSTEM_INPUT_NAME G102 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    MSI Afterburner
    Microsoft Text Input Application
    Microsoft Store
    Microsoft Store
    APP Center


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI Afterburner 4.6.1
    BitComet 1.57
    EasyTuneEngineService
    AutoGreen
    APP Center
    Fast Boot
    IObit Driver Booster 6.4.0.392
    KeePass Password Safe 2.42.1
    OpenAL
    RivaTuner Statistics Server 7.2.2
    Skyrim - Legendary Edition
    Steam
    Uplay
    Tom Clancy's The Division 2
    i-Menu version 4.3.6
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    FOMM 0.14.14.5
    Balanced
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27027
    Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27024
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27024
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    OEM Application Profile
    EasyTuneEngineService
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    AutoGreen
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    APP Center
    Microsoft XNA Framework Redistributable 4.0 Refresh
    7.1 SOUND EFFECT GAMING HEADSET
    GService
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    MSI Kombustor v4 0.6.3.3 (64-bit)
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Fast Boot
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27027
    Vortex
    7-Zip 19.00 (x64)
    AMD Software
    Logitech Gaming Software 9.02
    Mozilla Firefox 67.0.4 (x64 en-US)
    Mozilla Maintenance Service
    Screen+ version Screen+ 1.4.2
    Men of War: Assault Squad 2
    Hearts of Iron IV
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27024
    NVIDIA Ansel
    NVIDIA Graphics Driver 430.86
    NVIDIA GeForce Experience 3.19.0.107
    NVIDIA Optimus Update 37.0.0.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 37.0.0.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.16
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.19.0.107
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.1.27.831
    NVIDIA Virtual Audio 4.13.0.0
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27024


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000009D4
    C:\Program Files (x86)\Steam\Steam.exe 00002528
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002704
    C:\Program Files\Logitech Gaming Software\LCore.exe 0000169C
    C:\Program Files\Mozilla Firefox\firefox.exe 000024F8
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000268C
    C:\Program Files\SOMIC 7.1 GAMING HEADSET\CPL\Somic Audio Center_x64.exe 000026C8
    C:\Program Files\Screen+\ScreenLM32.exe 00002F78
    C:\Program Files\Screen+\ScreenLM64.exe 00002BCC
    C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1905.28.0_x64__8wekyb3d8bbwe\Calculator.exe 00000854
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001450
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBar.exe 00002E9C
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00002ED8
    C:\Users\methc\AppData\Local\Discord\app-0.0.305\Discord.exe 00000F4C
    C:\Windows\Explorer.EXE 00001D4C
    C:\Windows\System32\RtkAudUService64.exe 0000094C
    C:\Windows\System32\RuntimeBroker.exe 00000064
    C:\Windows\System32\SecurityHealthSystray.exe 000019A0
    C:\Windows\System32\smartscreen.exe 00002B58
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000296C
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002628
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000998
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000954
    C:\Windows\system32\ApplicationFrameHost.exe 00002FF8
    C:\Windows\system32\DllHost.exe 00000948
    C:\Windows\system32\SettingSyncHost.exe 00001110
    C:\Windows\system32\conhost.exe 0000221C
    C:\Windows\system32\sihost.exe 00002880
    C:\Windows\system32\svchost.exe 00000DA0
    C:\Windows\system32\taskhostw.exe 00000C20
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00000428
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000020C8
    (2)
    Last edited by Crystal_Raven; 06-30-2019 at 09:00 PM.

  3. #3
    Player
    Pako_'s Avatar
    Join Date
    Dec 2016
    Posts
    2
    Character
    Pako Tels
    World
    Cerberus
    Main Class
    Dragoon Lv 72
    Theres a post on reddit that should help almost everyone who has a laptop and cant change their refresh rate in the nvidia control panel.
    Basically, use CRU (Custom Resolution Utlity) to add a new profile with 60hz, then go to the intel graphics control panel and set it to the new profile, and thats it.

    For creating the custom profile all you need to do in CRU is double click your current profile then click the copy button,
    close that window and click the add button under the current profile, click the paste button in the new window and replace 120hz
    (or whatever your current hz is) with the new setting ie. 60 or 90hz.
    Then you can press ok and close the application, after that all thats left to do is open the restart.exe that came with CRU, itll restart your screen, wait until its done and restart your laptop, you should be able to set your screen to your new refreshrate in the intel graphics settings now. Once youve started the game you can turn it back to your normal refreshrate.
    (0)

  4. #4
    Player
    PennilessImp749's Avatar
    Join Date
    May 2018
    Posts
    5
    Character
    Lutz Skyhaven
    World
    Lich
    Main Class
    Paladin Lv 70
    Quote Originally Posted by Pako_ View Post
    Theres a post on reddit that should help almost everyone who has a laptop and cant change their refresh rate in the nvidia control panel.
    Basically, use CRU (Custom Resolution Utlity) to add a new profile with 60hz, then go to the intel graphics control panel and set it to the new profile, and thats it.

    For creating the custom profile all you need to do in CRU is double click your current profile then click the copy button,
    close that window and click the add button under the current profile, click the paste button in the new window and replace 120hz
    (or whatever your current hz is) with the new setting ie. 60 or 90hz.
    Then you can press ok and close the application, after that all thats left to do is open the restart.exe that came with CRU, itll restart your screen, wait until its done and restart your laptop, you should be able to set your screen to your new refreshrate in the intel graphics settings now. Once youve started the game you can turn it back to your normal refreshrate.
    No. You might be free and lose about hacking and cracking your system to bypass manufacturers hardlocked settings but Im not comfortable with doing that. I will have to sit and wait for SE.
    Appreciate that you are trying to help and it could help some people, but I will just have to be stuborn and wait it out, and if they dont fix it I will just stop playing.

    Sorry if post seems negative, im just looking forward to playing shadowbringers MSQ and access the shadowbringer areas without crashes.
    (0)
    Last edited by PennilessImp749; 06-30-2019 at 10:28 PM.

  5. #5
    Player
    Crystal_Raven's Avatar
    Join Date
    Aug 2017
    Posts
    366
    Character
    Crystal Raven
    World
    Cerberus
    Main Class
    Paladin Lv 80
    Quote Originally Posted by Pako_ View Post
    Theres a post on reddit that should help almost everyone who has a laptop and cant change their refresh rate in the nvidia control panel.
    Basically, use CRU (Custom Resolution Utlity) to add a new profile with 60hz, then go to the intel graphics control panel and set it to the new profile, and thats it.

    For creating the custom profile all you need to do in CRU is double click your current profile then click the copy button,
    close that window and click the add button under the current profile, click the paste button in the new window and replace 120hz
    (or whatever your current hz is) with the new setting ie. 60 or 90hz.
    Then you can press ok and close the application, after that all thats left to do is open the restart.exe that came with CRU, itll restart your screen, wait until its done and restart your laptop, you should be able to set your screen to your new refreshrate in the intel graphics settings now. Once youve started the game you can turn it back to your normal refreshrate.
    This is a quick warning for all of you who use laptops:

    If your screen is locked to 144hz for example, changing that refresh rate by the use of external tools will void your warranty. Do so at your own risk.
    (0)

  6. #6
    Player
    CayaLuna's Avatar
    Join Date
    May 2015
    Posts
    53
    Character
    Caya Luna
    World
    Phoenix
    Main Class
    Bard Lv 77
    When I tried to set custom refresh rate it gave me warning that it can damage my laptop and it will void warranty. I would be willing to try it on an old laptop, but certainly not willing to do it on my pretty much brand new expensive laptop.

    I assume that with the official launch, there will be even more people experiencing this issue, maybe then they will actually do something about it.
    (2)

  7. #7
    Player

    Join Date
    Aug 2013
    Posts
    57

    ROG Gaming Laptop

    ASUS ROG G703GX-XS98K

    I am able to play if I disable DX11 and run off of DX9. I have had a couple odd crashes when trying to move between zones, but that could be the usual expansion lag getting me. I am not attempting to lower my refresh rate. I was able to play with my usual settings prior to the 5.0 patch and was able to run the benchmark just fine. Following the 5.0 patch attempting to launch with DX11 enabled always results in a black screen popping up (the game window) to the side and the error pop-up that others have shared with Japanese text and mentions of DX11.


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\aurou\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz (12 CPUs), ~2.9GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS G703GX.301
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32617.723MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37481.723MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1429.760GB SYSTEM_FREEDISC_SPACE 1200.944GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16308.861 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_71b2d6b70a111c53\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_71b2d6b70a111c53\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_71b2d6b70a111c53\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_71b2d6b70a111c53\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6617
    SYSTEM_GRAPHICS_DRIVER_DATE 3/7/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 24318 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_72dd11aac54fba25\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_72dd11aac54fba25\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_72dd11aac54fba25\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_72dd11aac54fba25\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
    SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {5A8FA0BD-7C98-49CD-A39C-5441F6E00732}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8639
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/19/2019 00:00:00
    SYSTEM_SOUND Headset Earphone (Wireless Controller)
    SYSTEM_SOUND_DEVICE_ID {BC515294-7462-43C7-A8C9-17C67557208B}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D37F7A40-3220-11E9-8001444553540000}
    SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D37FA150-3220-11E9-8002444553540000}
    SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D37FC860-3220-11E9-8003444553540000}
    SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D37FC860-3220-11E9-8004444553540000}
    SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D37FEF70-3220-11E9-8006444553540000}
    SYSTEM_INPUT_NAME ASUS Wireless Radio Control
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DC44F930-3224-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Wireless Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {D3803D90-3220-11E9-8009444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    View Profile: Aurou - FINAL FANTASY XIV Forum - Mozilla Firefox
    New Tab - Google Chrome
    #chatter - Discord
    NVIDIA GeForce Overlay
    GPU Tweak II Monitor
    GPU Tweak II
    ASUS_FRQ_Control


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Google Chrome
    ASUS GPU TweakII
    Origin
    ASUS GPU TweakII
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    AURA Service
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    FINAL FANTASY XIV - A Realm Reborn
    ROG Live Service
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Intel® PROSet/Wireless Software
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27027
    Microsoft SQL Server Compact 3.5 SP2 ENU
    ASUS Keyboard HAL
    USB Charger Plus Service
    ASUS GiftBox Service
    The Sims™ 4
    Anthem™
    ASUS Aac_NBDT HAL
    Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27024
    Google Update Helper
    GoTo Opener
    AURA Service
    Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27024
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    RefreshRateService
    ASUS_FRQ_Control
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
    Microsoft VC++ redistributables repacked.
    ASUS Update Helper
    Intel(R) Trusted Connect Services Client
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    ASUS AURA Display Component
    Intel(R) Trusted Connect Service Client x86
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    ASUS Hello
    XSplit Gamecaster
    ASUS Mouse HAL
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    ASUS MB Peripheral Products
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Thunderbolt™ Software
    ASUS AURA Headset Component
    Mozilla Firefox 67.0.4 (x64 en-US)
    Mozilla Maintenance Service
    ARMOURY CRATE Service
    ASUS Aac_NBDT HAL
    ASUS Keyboard HAL
    ASUS Promotion
    ASUS Mouse HAL
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Intel® PROSet/Wireless WiFi Software
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) Management Engine Driver
    Intel(R) Chipset Device Software
    Microsoft VC++ redistributables repacked.
    Intel(R) Serial IO
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Intel® Optane™ Pinning Explorer Extensions
    Intel(R) Serial IO
    ASUS AURA Headset Component
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    ASUS AURA Display Component
    NVIDIA Ansel
    NVIDIA Graphics Driver 430.86
    NVIDIA GeForce Experience 3.19.0.107
    NVIDIA Optimus Update 37.0.0.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 37.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.16
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.19.0.107
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.1.27.831
    NVIDIA Virtual Audio 4.13.0.0
    ASUS MB Peripheral Products
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    ASUS Aura SDK
    Microsoft SQL Server Compact 3.5 SP2 x64 ENU
    Update for Windows 10 for x64-based Systems (KB4023057)
    Intel(R) Management Engine Components


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000046D4
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003C24
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003B14
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002678
    C:\Program Files\Mozilla Firefox\firefox.exe 00003B44
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000018C4
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000242C
    C:\Program Files\Windows Defender\MSASCuiL.exe 0000049C
    C:\Program Files\WindowsApps\A-Volute.28054DF1F58B4_3.14.7.0_x64__w2gh52qy24etm\SonicRadar3.exe 00002790
    C:\Program Files\WindowsApps\A-Volute.SonicStudio3_3.14.7.0_x64__w2gh52qy24etm\SonicStudio3.exe 000038DC
    C:\Program Files\WindowsApps\B9ECED6F.ASUSKeyboardHotkeys_1.0.11.0_x86__qmba6cd70vzyy\ATK Package\HControl.exe 00003494
    C:\Program Files\WindowsApps\B9ECED6F.GameVisual_2.1.4.0_x64__qmba6cd70vzyy\ACMON.exe 00002008
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00004960
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00004540
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 0000361C
    C:\Users\aurou\AppData\Local\Discord\app-0.0.305\Discord.exe 00001D74
    C:\Users\aurou\AppData\Local\Google\Chrome\User Data\SwReporter\40.200.201.3\software_reporter_tool.exe 00000670
    C:\Users\aurou\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000133C
    C:\Windows\Explorer.EXE 00003D84
    C:\Windows\System32\DriverStore\FileRepository\atkwmiacpiio.inf_amd64_434a570648ae44dd\AsMonStartupTask64.exe 000041A0
    C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_9de8154b682af864\igfxEM.exe 00004238
    C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_9de8154b682af864\igfxext.exe 00002450
    C:\Windows\System32\RuntimeBroker.exe 00000E20
    C:\Windows\System32\smartscreen.exe 000040F0
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000042B8
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002378
    C:\Windows\system32\DllHost.exe 00003178
    C:\Windows\system32\RtkAudUService64.exe 000048C8
    C:\Windows\system32\SettingSyncHost.exe 00002FF8
    C:\Windows\system32\backgroundTaskHost.exe 00004218
    C:\Windows\system32\conhost.exe 000038FC
    c:\users\aurou\appdata\local\google\chrome\user data\swreporter\40.200.201.3\software_reporter_tool.exe 00003BC0
    c:\windows\system32\sihost.exe 00003D4C
    c:\windows\system32\svchost.exe 00002904
    c:\windows\system32\taskhostw.exe 000032B0
    (0)

  8. #8
    Player
    keiAya's Avatar
    Join Date
    Dec 2016
    Posts
    13
    Character
    Yuki Aino
    World
    Exodus
    Main Class
    Astrologian Lv 81
    MY FIX

    I had the same error, posted the morning game came out and spent literally all day trying to fix it, trying every method here with no fix. Finally I plugged in an external monitor thats 60hz, loaded the game, once i was at character selection I unplugged the hdmi cord and now it works until I quit the game. It's just a quick fix for now.
    (0)

  9. #9
    Player
    Dee64's Avatar
    Join Date
    Nov 2015
    Posts
    16
    Character
    Skye Melodie
    World
    Siren
    Main Class
    Miner Lv 80
    Not everyone has this capability. I don't.
    (0)

  10. #10
    Player
    VanGoghComplex's Avatar
    Join Date
    Sep 2017
    Posts
    52
    Character
    Rapha Verasch
    World
    Exodus
    Main Class
    Paladin Lv 80
    Quote Originally Posted by CayaLuna View Post
    When I tried to set custom refresh rate it gave me warning that it can damage my laptop and it will void warranty. I would be willing to try it on an old laptop, but certainly not willing to do it on my pretty much brand new expensive laptop.

    I assume that with the official launch, there will be even more people experiencing this issue, maybe then they will actually do something about it.
    You're very unlikely to damage your screen by underclocking it, but the point still stands: a voided warranty is a voided warranty. We shouldn't have to do this to play the game. SQe should have fixed this already. Heck, they should have just never implemented the framerate cap to begin with! Even if they'd done it properly it would still have been a crappy decision!
    (2)

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