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  1. #1
    Player
    VanGoghComplex's Avatar
    Join Date
    Sep 2017
    Posts
    52
    Character
    Rapha Verasch
    World
    Exodus
    Main Class
    Paladin Lv 80
    Quote Originally Posted by Crystal_Raven View Post
    They acknowledged all the other issues, they are ignoring this one.

    If anything we should light torches faster.
    The mods have acknowledged this problem in this thread and a few others relating to the issue. I know mods ≠ devs, but at least it's a start.

    Maybe the "typical Japanese company" line got my hackles up. Either way, I'll give them a pass to correct the issue at least until the EA period is over. I may not have gotten my early play time but I still have my aetherite earring.
    (0)

  2. #2
    Player
    CriminallyInclined's Avatar
    Join Date
    Jul 2015
    Posts
    1
    Character
    Ryott K'rass
    World
    Balmung
    Main Class
    Machinist Lv 70
    It just gets worse. I am not a laptop user, nor have nVidia. I have even gone as far as connecting my desktop to an older monitor. DX11 crashes, DX9 crashes. Before it was limited to anytime the character doll would load (IE: try on, Glamour Plates, Creation) but now, now I can no longer even pass initial loading screen to log on without a DX error. I have adjusted so many settings on my PC, which shouldn't be necessary, that I don't even remember its original settings at this point. <- Sarcasm. But- atleast summoner pets are being fixed! <- Also sarcasm.
    (0)
    Last edited by CriminallyInclined; 06-30-2019 at 12:24 AM.

  3. #3
    Player
    Stirix's Avatar
    Join Date
    Jun 2017
    Posts
    43
    Character
    Rusah Eldriss
    World
    Louisoix
    Main Class
    White Mage Lv 81
    Having the same issues myself, i get the same error messages when trying to launch in dx11. But switching to dx9 allows me to play.

    It definitely isn't my machine as it ran stormblood fine in dx11 and the benchmark test came back fine for dx11 too, i have plenty of other games some of which use dx11 too, and they are all fine.

    Basic specs for my machine:
    i7-7700 HQ 2.8GHz Processor (8 cores)
    GeForce® GTX 1080 With 8GB GDDR5X (graphics card)
    2x SSD Hard Drives
    48GB DDR4 2400MHZ Ram

    Unfortunately the changing my monitor resolution tip brought up is a no go for me, my monitor won't support the 90HTz i have read on several threads that allows you to run in dx11.

    Just glad it runs in dx9, so at least i can play until this is fixed.
    (0)
    Last edited by Stirix; 06-30-2019 at 12:06 AM. Reason: additional info

  4. #4
    Player
    pool842's Avatar
    Join Date
    Mar 2011
    Posts
    85
    Character
    Kem El
    World
    Sargatanas
    Main Class
    Thaumaturge Lv 70
    WTB Shadowbringers early access stupid laptop.. can't wait for a fix.
    (0)

  5. #5
    Player
    Kerafyrm's Avatar
    Join Date
    Sep 2013
    Posts
    1
    Character
    Erollisi Marr
    World
    Malboro
    Main Class
    Gladiator Lv 44
    This fix from reddit.com worked for me! It involves telling your computer its okay to run at a lower refresh rate, then you have to set it to run at that rate.
    (0)

  6. #6
    Player
    VanGoghComplex's Avatar
    Join Date
    Sep 2017
    Posts
    52
    Character
    Rapha Verasch
    World
    Exodus
    Main Class
    Paladin Lv 80
    Quote Originally Posted by Kerafyrm View Post
    This fix from reddit.com worked for me! It involves telling your computer its okay to run at a lower refresh rate, then you have to set it to run at that rate.
    I'll try this later, but I still think SQENIX needs to fix this by just undoing the FPS cap entirely.
    (2)

  7. #7
    Player Doozer's Avatar
    Join Date
    Aug 2013
    Location
    Eureka Orthos
    Posts
    2,007
    Character
    Gunnar Mel'nik
    World
    Diabolos
    Main Class
    Bard Lv 90
    Unfortunately I'd really rather not start futzing with my computer's native refresh rate. I just got it two months ago and if I damaged or changed something irreversibly I would be extremely unhappy because I can't afford to replace it.
    (0)

  8. #8
    Player
    Anko1400's Avatar
    Join Date
    Dec 2016
    Posts
    13
    Character
    Shiny Magikarp
    World
    Malboro
    Main Class
    Scholar Lv 80
    Having the same issue and even using Dx9 wont work for me... It was working perfectly last night and then out of nowhere I crashed today while teleporting and now these errors pop up out of nowhere...
    (0)

  9. #9
    Player
    Miste's Avatar
    Join Date
    Oct 2011
    Location
    Ul'dah
    Posts
    1,720
    Character
    Miste Vaer
    World
    Excalibur
    Main Class
    Dancer Lv 90
    So I tried plugging an HDMI into my crappy older TV and then now having my MSI GE73 laptop connected to the lower Hz TV seems to allow my laptop to run the game on DX11 with no crashes lol

    The TV doesn't even need to be on or plugged in....the HDMI just needs to be plugged in between the laptop's GPU and the TV, at least for me. DX11 loads fine now and no crashes and running fine on my default laptop screen....this is the weirdest problem seriously.

    With the HDMI connected to my laptop from the TV it unlocks the Refresh Rate Hz settings as well letting me change them, BUT it was not even necessary to change it, DX11 just works now. I guess it just needs to be unlocked so the game can access a lower Hz on its own?


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument D:\My Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride <local>


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
    SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS E17C5IMS.10A
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    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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    SYSTEM_GRAPHICS_DRIVER_DATE 11/17/2018 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_410ce64dd10583c1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_410ce64dd10583c1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_410ce64dd10583c1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_410ce64dd10583c1\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
    SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {048E64EC-7921-40DD-AED6-DBE6E4E9ADE5}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8544
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/25/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
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    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
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    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1F8C0CB0-2672-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {0EEF7640-2324-11E9-8002444553540000}
    SYSTEM_INPUT_NAME SteelSeries Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0EEF7640-2324-11E9-8003444553540000}
    SYSTEM_INPUT_NAME SteelSeries ALC
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B0A40360-2352-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Wireless Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {0EEF7640-2324-11E9-8005444553540000}
    SYSTEM_INPUT_NAME Radio Switch Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
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    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0EEF7640-2324-11E9-8006444553540000}
    SYSTEM_INPUT_NAME SteelSeries KLC
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
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    SYSTEM_INPUT_NAME SteelSeries KLC
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    FINAL FANTASY XIV
    Microsoft Store
    Microsoft Store
    Windows Shell Experience Host
    no issues prior to early release, now dx11 errors - Page 25 - Mozilla Firefox

    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\CCXProcess.exe 000032F8
    C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\libs\node.exe 00003300
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00003140
    C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe 00002C10
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002C70
    C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe 00002F44
    C:\Program Files (x86)\MSI\Dragon Center\Dragon Center.exe 00001D5C
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000023D8
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000E94
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000870
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003094
    C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002D9C
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000020F4
    C:\Program Files\Mozilla Firefox\firefox.exe 000025BC
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001A0C
    C:\Program Files\Portrait Displays\MSI True Color\MsiTrueColor.exe 000029D4
    C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00002D20
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001FD4
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002274
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000033B0
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 000022A0
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002908
    C:\Users\Valerie\AppData\Local\Akamai\netsession_win.exe 00002F3C
    C:\Users\Valerie\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002E04
    C:\WINDOWS\Explorer.EXE 00001D08
    C:\WINDOWS\SYSTEM32\SYNTPHELPER.EXE 00001FA4
    C:\WINDOWS\System32\SynTPEnh.exe 00001D1C
    C:\WINDOWS\System32\svchost.exe 00002B70
    C:\WINDOWS\system32\ApplicationFrameHost.exe 0000314C
    C:\WINDOWS\system32\DllHost.exe 000022A8
    C:\WINDOWS\system32\SearchFilterHost.exe 00001368
    C:\WINDOWS\system32\SettingSyncHost.exe 00002460
    C:\WINDOWS\system32\conhost.exe 0000330C
    C:\WINDOWS\system32\ctfmon.exe 00001C78
    C:\WINDOWS\system32\sihost.exe 00000F04
    C:\WINDOWS\system32\svchost.exe 00001D58
    C:\WINDOWS\system32\taskhostw.exe 00001BD8
    C:\WINDOWS\system32\wbem\unsecapp.exe 00002BC4
    C:\Windows\System32\GameBarPresenceWriter.exe 000022B8
    C:\Windows\System32\InputMethod\CHS\ChsIME.exe 00001F14
    C:\Windows\System32\RtkAudUService64.exe 00002C1C
    C:\Windows\System32\RuntimeBroker.exe 00002444
    C:\Windows\System32\SecurityHealthSystray.exe 00002EF0
    C:\Windows\System32\smartscreen.exe 00002E44
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000025B4
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000223C
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002058
    D:\DS4Windows\DS4Windows.exe 00003744
    (0)
    Last edited by Miste; 06-30-2019 at 02:43 AM.

  10. #10
    Player
    duckdynasty's Avatar
    Join Date
    Sep 2018
    Posts
    16
    Character
    Inflection Point
    World
    Adamantoise
    Main Class
    Warrior Lv 63
    Quote Originally Posted by Miste View Post
    So I tried plugging an HDMI into my crappy older TV and then now having my MSI GE73 laptop connected to the lower Hz TV seems to allow my laptop to run the game on DX11 with no crashes lol

    The TV doesn't even need to be on or plugged in....the HDMI just needs to be plugged in between the laptop's GPU and the TV, at least for me. DX11 loads fine now and no crashes and running fine on my default laptop screen....this is the weirdest problem seriously.

    With the HDMI connected to my laptop from the TV it unlocks the Refresh Rate Hz settings as well letting me change them, BUT it was not even necessary to change it, DX11 just works now. I guess it just needs to be unlocked so the game can access a lower Hz on its own?
    Wow, that let me launch it in DX11. I've tried all the other fixes I've seen to no avail since my laptop's monitor seems hardlocked to 144Hz and I can't even create custom resolutions. Thanks so much for posting that.
    (2)

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