Results 1 to 8 of 8
  1. 06-28-2019 11:43 AM #1
    Chimeric
    Player
    Chimeric's Avatar
    Join Date
    Aug 2014
    Posts
    120
    Character
    Ira Malcolm
    World
    Excalibur
    Main Class
    Black Mage Lv 90

    Launcher continually crashing during preload

    The launcher is now continually erroring out with "Unable to download patch files. [30413][25008][10009]", even after switching internet connections and changing DNS settings.
    (0)
    Reply With Quote Reply With Quote
  2. 06-28-2019 12:07 PM #2
    Doozer
    Player Doozer's Avatar
    Join Date
    Aug 2013
    Location
    Eureka Orthos
    Posts
    2,007
    Character
    Gunnar Mel'nik
    World
    Diabolos
    Main Class
    Bard Lv 90
    Just keep restarting whenever that happens. I got it a couple times but eventually finished. I assume it's just high traffic.
    (0)
    Reply With Quote Reply With Quote
  3. 06-28-2019 12:19 PM #3
    ForteNightshade
    Player
    ForteNightshade's Avatar
    Join Date
    Oct 2013
    Location
    Limsa Lominsa
    Posts
    3,648
    Character
    Kurenai Tenshi
    World
    Cactuar
    Main Class
    Paladin Lv 100
    This happened to me three times. Give it a ten or so minute pause before trying again. Fortunately, it seems to save what information is downloaded from the patch before crashing. So you don't restart.
    (0)
    "Stand in the ashes of a trillion dead souls and ask the ghosts if honor matters."
    "The silence is your answer."

    Reply With Quote Reply With Quote
  4. 06-28-2019 12:25 PM #4
    Doozer
    Player Doozer's Avatar
    Join Date
    Aug 2013
    Location
    Eureka Orthos
    Posts
    2,007
    Character
    Gunnar Mel'nik
    World
    Diabolos
    Main Class
    Bard Lv 90
    Quote Originally Posted by ForteNightshade View Post
    Fortunately, it seems to save what information is downloaded from the patch before crashing. So you don't restart.
    Yeah I guess "restart" wasn't the right word. Just re-open the launcher and it will resume where it left off.
    (0)
    Reply With Quote Reply With Quote
  5. 06-28-2019 12:39 PM #5
    Fingerhut
    Player
    Fingerhut's Avatar
    Join Date
    Aug 2013
    Posts
    299
    Character
    Hildi Freiherr
    World
    Shiva
    Main Class
    Machinist Lv 90
    The updater doesn't. Unfortunately I can't even update the launcher because it keeps crashing constantly and doesn't remember anything.
    (1)
    Reply With Quote Reply With Quote
  6. 06-28-2019 12:46 PM #6
    Sitallik
    Player
    Sitallik's Avatar
    Join Date
    Jul 2018
    Posts
    19
    Character
    Sidiana Moonlight
    World
    Midgardsormr
    Main Class
    Conjurer Lv 51
    Quote Originally Posted by Fingerhut View Post
    The updater doesn't. Unfortunately I can't even update the launcher because it keeps crashing constantly and doesn't remember anything.
    In my case the launcher starts the download of the file 2019.05.29.0000.0000 gets to about 1500 MB, crashes and when I restart it starts at 0 again. It does not pick up where it was before the crash.
    (0)
    Reply With Quote Reply With Quote
  7. 06-28-2019 05:25 PM #7
    Snat
    Player
    Snat's Avatar
    Join Date
    Aug 2013
    Location
    Gridana
    Posts
    192
    Character
    Patricia Nirvana
    World
    Moogle
    Main Class
    Conjurer Lv 90
    Same here. It gets to 1176 and then decides not to download anything else and crash.
    (0)
    Reply With Quote Reply With Quote
  8. 06-29-2019 06:36 AM #8
    Dynratygus
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.


    I apologize for the delay in response to this issue. You may be experiencing connection issues due to congestion. Has the launcher crashed before?


    Hope you see you online!
    (0)
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »