Is Square going to address any of the 90002/90006 error issues?

[tae97]

Been having an increase of 90002/90006 error issues,

I have thought to have resolved the issue with the IE solution, which worked for a while. But the last few days its been terrible, constant dc's every 30 minutes EVEN THOUGH I HAVE PERFECTLY FINE INTERNET.

Worse is Square refuses to reimburse players with refunds, despite not being able to play the game because of these errors. What sort of refund policy is that? Consumers have the right to demand refunds if the product/service is not working

Will Square ever address these issues? At least make a post that Square has recognised these issues and make some sort of public statement....

[worldofneil]

Consumers have the right to demand refunds if the product/service is not working

The "product/service" is working, it's your connection to the servers that has a problem.

I HAVE PERFECTLY FINE INTERNET

You're connected to the Internet yes, but your route in getting to the SE server is where the problem lies. Not every Internet server is located in the same physical place so while you might be fine for one thing, another could be hosted in a completely different country and your route to getting there might be congested.

You need to do a traceroute at the point you are having problems and you will likely see where the issue lies. Square Enix has no control over how you get to their server, that's is totally down to your ISP.

If you can do a traceroute and see the problems you can ask your ISP to route around them, but from what others have said in the past, ISPs are reluctant to do this and so sadly the only solutions sometimes are change ISP or use a 3rd party VPN solution to get round the problems.

[Dynratygus]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

tae97, we apologize for any inconvenience that has occurred when trying to access Final Fantasy XIV. We are able to provide troubleshooting for connection problems but it is limited to making sure your computer's connection is stable. Just as worldofneil stated, you may have to contact your ISP if the troubleshooting suggestions do not work. They may be able to provide more of an insight as to any further suggestions to resolve any concerns you are experiencing. The error messages you are seeing are generic disconnection messages. The more players we have, the more you may be disconnected.

Once again, we apologize for any inconvenience that has occurred. Thank you for stopping by the Final Fantasy XIV Technical Support Forums

[Darkstride]

Been having an increase of 90002/90006 error issues,

I have thought to have resolved the issue with the IE solution, which worked for a while. But the last few days its been terrible, constant dc's every 30 minutes EVEN THOUGH I HAVE PERFECTLY FINE INTERNET.

Worse is Square refuses to reimburse players with refunds, despite not being able to play the game because of these errors. What sort of refund policy is that? Consumers have the right to demand refunds if the product/service is not working

Will Square ever address these issues? At least make a post that Square has recognised these issues and make some sort of public statement....

I've personally had no connectivity issues. If it were a problem with the game itself, it would be universal. As the response above me stated, the game/product is working, it's your connection to the game that is not, which may not be under SE's direct control.

[tae97]

I've personally had no connectivity issues. If it were a problem with the game itself, it would be universal. As the response above me stated, the game/product is working, it's your connection to the game that is not, which may not be under SE's direct control.

i think its ignorant to say that Square has no direct control over these matters, as there have been over 15 posts about the same issue. Are we to say that they all have connection issues? I find that hard to believe.
I still find it hard to believe that it is my internet connection. Any other game that requires a stable connection that i play works completely fine.

In the forums there have been countless amounts of posts about the same problem.
Personally i find it really disappointing that im most likely going to have to cancel my subscription, because im really enjoying playing this game.

[worldofneil]

i think its ignorant to say that Square has no direct control over these matters, as there have been over 15 posts about the same issue.

I'm afraid there's not really much SE can do, but please keep reading I will try and explain why. Also 15 posts actually isn't that many if you think about it. SE don't publish how many active subscribers there are, but the general estimated figure is around 500,000 so 15 in that many... (obviously not everyone with connection problem reports them here and I think there's more than 15 posts too, but I think you get what I'm saying).

I still find it hard to believe that it is my internet connection. Any other game that requires a stable connection that i play works completely fine.

Not every Internet server is located in the same place. I see that you you are on Tonberry and the game servers for Tonberry are physically located in Japan. I have no idea where you are located, but since you're English speaking, there's a high chance you're not in Japan (apologies if that assumption is wrong!). So whenever you're playing the game your Internet provider has to create a route for you to get from wherever you live all the way to Japan and unfortunately it sounds like at times some of the routes you are going on are congested/have problems.

Square Enix has no control over how you get to them, that's completely down to your Internet provider. Alternatively when ISPs won't change routing (most of the time sadly...) some players use 3rd party VPN software which manually adjusts the routes to try and avoid bad network points, but again this isn't something SE can control as they have no control over your Internet connection. You're connecting to them, not them to you.

So the reason you don't have problems with other games is that their servers are probably located somewhere else (probably not even in Japan, although that will depend on what you are playing) so when you connect to those servers you taking a completely different route.

For your reference the NA servers are located in California, USA and the European servers are located in Frankfurt, Germany. If you are physically closer to any of those you may wish to consider if transfering is an option (or at least try with another character), but I appreciate that may not be an option and you may have picked Tonberry for a reason.

I hope this has helped to explain and why you need to do a traceroute to find the problem/report it to your Internet provider.