Hello again,

Thank you for providing some more details, however we will a bit more information. Please provide the following information:

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Number of party members and names.

This information is necessary before we are able to escalate the matter for further review. Thank you.

-SQUARE ENIX MODERATOR