Account Management Experience

Current System

Steps Required By User:
  • Create SE Account
  • Create FFXIV Account
  • Register Product Key
  • Register Bonus Rewards Key
  • Choose Subscription Plan
  • Create Forum Account

Flaws:
  • Requires 6 points of data entry for user
  • No real guidance, time consuming and frustrating for user
  • Forum account takes days/weeks to activate

Additional Notes:
  • Subscription plan confusing (Add character option? Why is default value 0?)
  • Menu Navigation uses vague terminology


Account Management Experience

Improved System

Steps Required By User:
  • Create 1 Account
  • Load Keys/Subscription Plan from digital download launcher