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  1. 03-11-2012 04:53 PM #1
    turtlemancan
    Player
    Join Date
    Mar 2012
    Posts
    5

    Account Management Changes

    Account Management Experience

    Current System

    Steps Required By User:
    • Create SE Account
    • Create FFXIV Account
    • Register Product Key
    • Register Bonus Rewards Key
    • Choose Subscription Plan
    • Create Forum Account

    Flaws:
    • Requires 6 points of data entry for user
    • No real guidance, time consuming and frustrating for user
    • Forum account takes days/weeks to activate

    Additional Notes:
    • Subscription plan confusing (Add character option? Why is default value 0?)
    • Menu Navigation uses vague terminology


    Account Management Experience

    Improved System

    Steps Required By User:
    • Create 1 Account
    • Load Keys/Subscription Plan from digital download launcher
    (3)
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  2. 03-15-2012 06:01 PM #2
    casker
    Player
    casker's Avatar
    Join Date
    Apr 2011
    Posts
    406
    Character
    Ast Rid
    World
    Diabolos
    Main Class
    Pugilist Lv 50
    +1, this site is still very clunky and confusing. Not to mention there is still a bug for some people if you try to use credit/debit card
    (1)
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