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  1. 06-26-2019 07:56 AM #1
    Einmimiria
    Moderator Einmimiria's Avatar
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    Thank you for the update Arazehl.

    If it's only happening on those two characters, you may want to try removing the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). If there is a corrupt file associated with those characters, it may be causing the crash.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  2. 06-27-2019 02:06 PM #2
    Arazehl
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    Julianna Arrisit
    World
    Jenova
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    Dancer Lv 90
    Quote Originally Posted by Einmimiria View Post
    Thank you for the update Arazehl.

    If it's only happening on those two characters, you may want to try removing the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). If there is a corrupt file associated with those characters, it may be causing the crash.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    I did delete those character files and it worked. Thanks for all your help
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  3. 06-28-2019 08:11 AM #3
    Einmimiria
    Moderator Einmimiria's Avatar
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    Thank you for the update Arazehl.

    As the issue has been resolved, this thread will be moved to Support Center Resolved.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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