Alt's failed attempt to login..Need help.

[Arazehl]

I have two alt's that when I try to log in with them I get "Unexpected Error has occured" (16a). I even tried to upload their data file to server and get same message.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? Does it only happen on two characters? What have you tried so far to alleviate the issue?

Hope to see you online!

[Arazehl]

Yes this happens on two of them. I haven't logged into my alts until now and just noticed the problem. I am not sure how long this has been like this.

My main character logs in fine and two other alts I have log in fine as well, but for two others I have get the Unexpected error message and closes out the game.

They are all on the same server too. I even tried to upload their character info and save to server but it will crash.

[Dynratygus]

Thank you for the reply.

Were any updates (mandatory or optional) made to the PC? Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online

[Arazehl]

The only thing I have done recently is to uninstall my Avast Antivirus yesterday which was causing regular 90002 disconnects during my game time. Window updates do occur about once or twice a month. I think last one was about a week ago
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\memee\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.3.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16275.922MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18707.922MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.911GB SYSTEM_FREEDISC_SPACE 734.423GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon (TM) RX 580
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4076.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8137.961 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0340625.inf_amd64_af1e1c09ca6425a6\B339920\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0340625.inf_amd64_af1e1c09ca6425a6\B339920\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0340625.inf_amd64_af1e1c09ca6425a6\B339920\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0340625.inf_amd64_af1e1c09ca6425a6\B339920\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.15026.0002
SYSTEM_GRAPHICS_DRIVER_DATE 2/25/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - DELL U2515H (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B1D78530-6EA4-41AD-B0D4-6A65760B17E7}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/16/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0DDDBF0-83E5-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0DDDBF0-83E5-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0DDDBF0-83E5-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CF12D00-5FEB-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2591EC80-F7BD-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CF1A230-5FEB-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2591EC80-F7BD-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CF1C940-5FEB-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CF21760-5FEB-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CF23E70-5FEB-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CF26580-5FEB-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Alt's failed attempt to login..Need help. - Google Chrome
Settings
Settings
Mail
Inbox - Gmail 2 ‎- Mail


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Book of Unwritten Tales - Critter Chronicles
Avast Secure Browser
1001 Jigsaw World Tour: Castles And Palaces
12 Labours of Hercules V: Kids of Hellas Collector's Edition
12 Labours of Hercules VI: Race for Olympus Collector's Edition
12 Labours of Hercules VII: Fleecing the Fleece Collector's Edition
12 Labours of Hercules VIII: How I Met Megara Collector's Edition
4 Elements II
Alicia Quatermain & The Stone of Fate Collector's Edition
Beyond the Kingdom Collector's Edition
Brink of Consciousness: Dorian Gray Syndrome Collector's Edition
Christmas Stories: Puss in Boots Collector's Edition
Cursed House 4
Cursed House 5
Cursed House 6
Dark Parables: Return of the Salt Princess Collector's Edition
Dark Realm: Guardian of Flames Collector's Edition
Dark Realm: Lord of the Winds Collector's Edition
Detectives United II: The Darkest Shrine Collector's Edition
Edge of Reality: Great Deeds Collector's Edition
Edge of Reality: Hunter's Legacy
Fables of the Kingdom III Collector's Edition
Grim Facade: Hidden Sins Collector's Edition
Grim Facade: Mystery of Venice Collector’s Edition
Grim Legends 3: The Dark City Collector's Edition
Haunted Legends: The Queen of Spades
Hermes: Rescue Mission
Immortal Love: Black Lotus Collector's Edition
Immortal Love: Letter From The Past Collector's Edition
Jack of All Tribes
Kids of Hellas: Back to Olympus Collector's Edition
Kingdom Chronicles 2 Collector's Edition
Kingdom Chronicles Collector's Edition
Kingmaker: Rise to the Throne Collector's Edition
League of Light: Dark Omens Collector's Edition
League of Light: Silent Mountain Collector's Edition
League of Light: Wicked Harvest Collector's Edition
Living Legends: Bound by Wishes Collector's Edition
Living Legends: Frozen Beauty Collector's Edition
Love Chronicles: Beyond the Shadows Collector's Edition
Love Chronicles: Death's Embrace
Meadow Story
Mystery of the Ancients: Deadly Cold Collector's Edition
Mystery of the Ancients: Lockwood Manor Collector's Edition
Mystery of the Ancients: Mud Water Creek
Mystery of the Ancients: Three Guardians Collector's Edition
Mystery Trackers: Memories of Shadowfield Collector's Edition
Nearwood Collector's Edition
Nevertales: The Abomination Collector's Edition
Northern Tale 4
Otherworld: Omens of Summer Collector's Edition
PuppetShow: Lost Town Collector's Edition
Riddles of Fate: Into Oblivion Collector's Edition
Roman Adventure: Britons - Season One
Rose Riddle: The Fairy Tale Detective Collector's Edition
Rose Riddle 2: Werewolf Shadow
Royal Detective: The Lord of Statues Collector's Edition
Royal Life: Hard to be a Queen
Silver Tale
Spellarium 4
Tiny Tales: Heart of the Forest Collector's Edition
Viking Brothers 3 Collector's Edition
Viking Brothers 4
Viking Brothers 5
Viking Sisters
Weather Lord: Graduation
Weather Lord: Hidden Realm
Weather Lord: Royal Holidays Collector's Edition
Whispered Secrets: Cursed Wealth Collector's Edition
Whispered Secrets: Enfant Terrible Collector's Edition
Whispered Secrets: Everburning Candle Collector's Edition
Whispered Secrets: Golden Silence Collector's Edition
Whispered Secrets: Song of Sorrow Collector's Edition
Big Fish: Game Manager
Gardenscapes 2 Collector's Edition
Gardenscapes
Google Chrome
OpenAL
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Avast Cleanup Premium
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Google Update Helper
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
GOG Galaxy
Avast Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
AMD Settings
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
The Book of Unwritten Tales
The Book of Unwritten Tales 2
Ballad of Solar
Alchemy Mysteries: Prague Legends
Elementary My Dear Majesty!
Portal of Evil: Stolen Runes Collector's Edition
FINAL FANTASY XIV Online
Hidden Object 6-in-1 bundle
Happy Empire
DRAGON QUEST® XI: Echoes of an Elusive Age™
AMD Radeon Settings
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization JA
Catalyst Control Center Next Localization CHS
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization SV
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Catalyst Control Center Next Localization TR
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Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization DA
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Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization IT
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Catalyst Control Center Next Localization ES
AMD Settings
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
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Catalyst Control Center Next Localization CS
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization CHT
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000024B4
C:\Program Files (x86)\Steam\Steam.exe 00001F1C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001FBC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001AC0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000CC8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00000704
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000017A8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002FD4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002A7C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19053.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002BDC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20174.0_x64__8wekyb3d8bbwe\HxOutlook.exe 0000297C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20174.0_x64__8wekyb3d8bbwe\HxTsr.exe 00000D94
C:\Windows\Explorer.EXE 00002AE4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000003BC
C:\Windows\System32\DriverStore\FileRepository\wavesapo77de.inf_amd64_905776e619dba8a7\WavesSvc64.exe 00000884
C:\Windows\System32\RtkAudUService64.exe 00002950
C:\Windows\System32\RuntimeBroker.exe 0000111C
C:\Windows\System32\SecurityHealthSystray.exe 000027F0
C:\Windows\System32\smartscreen.exe 00002274
C:\Windows\System32\svchost.exe 000007FC
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000168C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002D5C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00003068
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000027B4
C:\Windows\system32\ApplicationFrameHost.exe 00002CA4
C:\Windows\system32\SettingSyncHost.exe 000029B4
C:\Windows\system32\sihost.exe 00001A98
C:\Windows\system32\svchost.exe 00001C30
C:\Windows\system32\taskhostw.exe 00001AF4

[Einmimiria]

Thank you for the update Arazehl.

If it's only happening on those two characters, you may want to try removing the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). If there is a corrupt file associated with those characters, it may be causing the crash.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Arazehl]

Thank you for the update Arazehl.

If it's only happening on those two characters, you may want to try removing the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). If there is a corrupt file associated with those characters, it may be causing the crash.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I did delete those character files and it worked. Thanks for all your help

[Einmimiria]

Thank you for the update Arazehl.

As the issue has been resolved, this thread will be moved to Support Center Resolved.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.