Quote Originally Posted by Barraind View Post
Its been worse with Shadowbringers. Several people in my FC have 3 or 4 pending preorder charges on their account and supports answer is "we wont transfer you to anyone who can help with that, and I cant tell you when it will be resolved".

Its an absolute disgrace.
Aside from my "appeals" when it comes to forum bans, I have inquired about my ShadowBringers pre-order twice and both times have gotten extremely fast and courteous responses and both resolved my issues.

It would take them about 4 days to give me an automated reply about a forum ban, but when it came to my order it took them 1 business day, (responded next day in the morning both times).