Unclaimed and Lost Grand Company Seals

[TwinMoon]

I crashed after completing a Grand Company Guildleve, but before clicking on the node that pops up.

When I log back in and touch the Halatali Node, it give me the gil that was unclaimed, but no seals!

Has anyone else run into this? Is Square-Enix aware of this?

I'm annoyed, especially since getting seals is so monotonous right now.

[ssppiikkeeyy]

it' happen to me onve was really annoyed but not much could of been done about it

[Skirata]

Hello TwinMoon,

Thank you very much for posting your concerns about not getting the seals after disconnecting before you could select the Node for your Guildleve. And it seems this would be best served as a potential bug report so we will go ahead and move this thread over there for you. And in order to best assist you with this issue we will be needing some additional information. While some of this information may seem irrelevant, it is best to have as much information as possible in these cases. Once this is filled out we will submit this for review for you.


ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

[TwinMoon]

Wow, I am used to my threads not being responded to, so after a while I stopped monitoring this thread. I will reply with the information to the best of my ability.

ISP: Verizon
Type of Internet Connection: FiOS
Internet Connection Speed: According to www.speedtest.net PING is 45ms, 31 Mbps Download, 15 Mbps Upload
Date & Time: 2-12-2012 ( I beleive I made the most shortly after the incident)
Frequency: Just the once. It is a really small window of time to crash, but really obnoxious when it does.
Character Name: Claus Bell
Race: Hyur Highlander
World: Besaid
Class/Skill Rank: I don't remember
Area and Coordinates: Halatali, just southeast of the node I think.
Party or Solo: Solo
NPC Name: n/a
Monster Name: don't remember
In-Game Time: don't remember
Steps:
1. Completed Grand Company Leve for the Immortal Flames
2. Crash after completing the leve (when the node appears) but before actually touching the node.

I am guessing you could force a crash by closing out of the game incorrectly.

[Baccanale]

Greetings, TwinMoon!

Thank you for providing the information that Skirata requested. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on your thread, but I do recommend checking here or here for any details regarding the development team's investigation. I also suggest contacting the SQUARE ENIX Support Center, just in case they may be able to help you resolve this matter. Thanks again for your report!