Game keeps crashing, seems to be linked to new MSQ story gear?

[creepily]

I used to be an avid player of the game, probably logging in over 2000 hours in a year alone while working full time, I quit sometime around December, and decided to start playing again with my boyfriend this month. However, every time I load into a major city, I crash, making the game unplayable.

Originally, I figured it was my drivers, as it seemed to be related to DX11-- I also launched in DX9, received the same error and crashed. I attempted updating drivers AND running the game on integrated graphics instead of nvidia drivers. Still crashing. I was at a loss, so I went to my main account and went to some underpopulated Heavensward areas with some friends, no issues until I tried examining my friend's gear after she had changed into the MSQ gear. It came up as blank, this was the only gear that was doing it. I'm completely fine until I run into a player wearing the new gear.



Some of the error messages I've received are

An unexpected error has occurred. Exiting Final Fantasy XIV

ffxiv.exe+DCAB9F
ffxiv.exe+DCCF51
ffxiv.exe+DCF477
ffxiv.exe+39BFC0
ffxiv.exe+17673F
ffxiv.exe+E66F75
KERNEL32.DLL+20419
ntdll.dll+6662D

The numbers seem to change on every crash. I really think it's something to do with the new MSQ gear files being corrupted on my end, but am unsure, and am trying my best to avoid a reinstall due to limited GBs of internet. If there's an option to somehow go into the game files and copy+paste the corrupted files with correct ones, I'd appreciate it.

Here's my log info as well, just in case you catch something I missed.

(The contents of the Debug notepad file are as follows, and last updated 06/17/19)

[0617/062617.933:ERROR:settings.cc(325)] Settings version is not 1
[0617/132034.063:ERROR:settings.cc(325)] Settings version is not 1
[0617/140913.542:ERROR:settings.cc(325)] Settings version is not 1

----------------------



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\camer\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS GL752VW.205
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8090.523MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 11546.523MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 371.531GB SYSTEM_FREEDISC_SPACE 46.458GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 558.907GB SYSTEM_FREEDISC_SPACE 558.764GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2010.063 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4045.262 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.20.0016.4550
SYSTEM_GRAPHICS_DRIVER_DATE 11/10/2016 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 960M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_39900ef41369c3dd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_39900ef41369c3dd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_39900ef41369c3dd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_39900ef41369c3dd\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Conexant SmartAudio HD)
SYSTEM_SOUND_DEVICE_ID {FF7E1E36-2B88-45C8-AF53-6CAB363A9D13}
SYSTEM_SOUND_DEVICE_NAME CHDRT64.sys
SYSTEM_SOUND_DRIVER_VERSION 8.66.0094.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/21/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7D5DB90-2DFC-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7D58D70-2DFC-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7D602A0-2DFC-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7D602A0-2DFC-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7D629B0-2DFC-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4FC3F760-0AC8-11E8-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7D629B0-2DFC-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4FCDBB60-0AC8-11E8-8005444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE2C8220-F402-11E8-8004444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE2CD040-F402-11E8-8006444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

debug - Notepad
boot
Technical Support - Post New Thread - Google Chrome
Origin
Settings
Settings
Microsoft Edge
Microsoft Edge
Microsoft Edge
NVIDIA GeForce Overlay
Microsoft Store
Microsoft Store
Origin
Origin
Origin
Origin
Origin


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Intel® Watchdog Timer Driver (Intel® WDT)
7-Zip 18.05
Dolphin
GameFirst IV
Google Chrome
League of Legends
OBS Studio
Origin
Steam
WebStorage
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
ASUS Splendid Video Enhancement Technology
XSplit Gamecaster
Epic Games Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
CLIP STUDIO PAINT 1.8.4
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
Qualcomm Atheros Client Installation Program
GameFirst IV
Minecraft
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
McAfee WebAdvisor
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
Intel® Watchdog Timer Driver (Intel® WDT)
The Sims™ 4
CLIP STUDIO 1.8.4
Intel® Security Assist
AudioWizard
Dropbox 25 GB
Realtek Card Reader
Google Update Helper
Intel(R) Dynamic Platform and Thermal Framework
Gyazo 3.5.6.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Device Setup
WinFlash
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS Device Activation
Intel(R) Chipset Device Software
Microsoft Visual C++ 2005 Redistributable
ASUS USB Charger Plus
ATK Package
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.14.4
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ROG Gaming Center
Microsoft XNA Framework Redistributable 4.0 Refresh
Dragon Age™: Inquisition
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS Live Update
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Streamlabs OBS 0.11.6
Windows Driver Package - Graphics Tablet (WinUsb) USBDevice (04/10/2014 8.33.30.0)
Windows Driver Package - ASUS (AsusSGDrv) Mouse (08/06/2015 8.0.0.19)
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Conexant HD Audio
Bastion
Dragon's Dogma: Dark Arisen
Fallout 4
FINAL FANTASY XIV Online
Stardew Valley
The Sims(TM) 3
The Elder Scrolls V: Skyrim Special Edition
Borderlands 2
Sally Face
Left 4 Dead 2
Lobotomy Corporation
Moonlighter
HIVESWAP: ACT 1
SCP: Secret Laboratory
Monster Prom
VLC media player
Wacom Tablet
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Serial IO
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Huion Tablet v14.7.60.339
Epic Games Launcher Prerequisites (x64)
Intel® Trusted Connect Service Client
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Qualcomm Atheros Bluetooth Suite (64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 430.86
NVIDIA Graphics Driver 430.86
NVIDIA GeForce Experience 3.19.0.94
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.94
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Management Engine Components


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Huion Tablet\Huion Tablet.exe 00002104
C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 00001AE0
C:\Program Files (x86)\ASUS\WebStorage\2.2.2.524\AsusWSPanel.exe 00002D28
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 000030DC
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000025DC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003BF0
C:\Program Files (x86)\Gyazo\GyStation.exe 00002544
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000035D4
C:\Program Files (x86)\Origin\Origin.exe 000025F0
C:\Program Files (x86)\Origin\QtWebEngineProcess.exe 00002164
C:\Program Files (x86)\Steam\Steam.exe 00002B64
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000025B0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003BF4
C:\Program Files\CONEXANT\cAudioFilterAgent\CAudioFilterAgent64.exe 00002360
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00001A10
C:\Program Files\McAfee\WebAdvisor\browserhost.exe 000043B8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00004078
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001BA8
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00001FDC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000012AC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00004050
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19052.657.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002840
C:\Users\camer\AppData\Local\Discord\app-0.0.305\Discord.exe 00003BE4
C:\Users\camer\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000023BC
C:\WINDOWS\Explorer.EXE 00001F88
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxEM.exe 0000038C
C:\WINDOWS\System32\svchost.exe 00002144
C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 000019E0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002084
C:\WINDOWS\system32\DllHost.exe 00003248
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 000009B4
C:\WINDOWS\system32\NOTEPAD.EXE 00003444
C:\WINDOWS\system32\SearchProtocolHost.exe 00002930
C:\WINDOWS\system32\SettingSyncHost.exe 000015A4
C:\WINDOWS\system32\browser_broker.exe 000017B0
C:\WINDOWS\system32\cmd.exe 00004684
C:\WINDOWS\system32\conhost.exe 000017AC
C:\WINDOWS\system32\sihost.exe 00001A9C
C:\WINDOWS\system32\svchost.exe 000003E4
C:\WINDOWS\system32\taskhostw.exe 00000ACC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001504
C:\Windows\System32\MicrosoftEdgeCP.exe 00003CF4
C:\Windows\System32\RuntimeBroker.exe 00004B3C
C:\Windows\System32\SecurityHealthSystray.exe 000022F8
C:\Windows\System32\smartscreen.exe 00002268
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003B68
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001DA4
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002A94
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000002EC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000005B8