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  1. 06-19-2019 07:13 AM #1
    Dynratygus
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    Thank you for reply.

    Please make sure all your drivers are updated (audio drivers re from 2018). Could you also try doing a cleanboot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

    Hope to see you online!
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  2. 06-19-2019 07:53 AM #2
    Rhomagus
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    Quote Originally Posted by Dynratygus View Post
    Thank you for reply.

    Please make sure all your drivers are updated (audio drivers re from 2018). Could you also try doing a cleanboot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

    Hope to see you online!
    Done, but the issue still persists.
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  3. 06-21-2019 08:21 AM #3
    Einmimiria
    Moderator Einmimiria's Avatar
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    Thank you for the update Rhomagus.

    When you reinstalled the game, did you remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV)?

    If this does not work, you may want to try setting the compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

    As mentioned above, if your PC is restarting, it may be something hardware related. Can you see if any part of your PC is overheating?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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