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  1. #1
    Player
    DestroStew's Avatar
    Join Date
    Jun 2019
    Posts
    1
    Character
    Tanni Heiser
    World
    Lich
    Main Class
    Samurai Lv 70

    Constant crashing when trying to login

    Hey,
    i was teleporting to east shroud when my game crashed, didnt worry much at first, but now i cant login my character anymore because i get a error everytime i want to log in. I did try a new gpu driver, and did change to dx9, nothing worked.

    Those are the error messages i get: https://imgur.com/a/aSMcjoh

    This is the display information:


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Kevin\Documents
    FINAL FANTASY XIV - A Realm Reborn D:\FF14\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-Bit-Version (6.2, Build 9200) (17763.rs5_release.180914-1434)
    SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS P1.10
    SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
    SYSTEM_MEMORY 16315.121MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 22459.121MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.641GB SYSTEM_FREEDISC_SPACE 36.847GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 180.879GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.974GB SYSTEM_FREEDISC_SPACE 2889.247GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.480GB SYSTEM_FREEDISC_SPACE 313.233GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8031.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8157.561 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
    SYSTEM_GRAPHICS_DRIVER_DATE 5/22/2019 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8031.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8157.561 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
    SYSTEM_GRAPHICS_DRIVER_DATE 5/22/2019 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Kopfhörer (High Definition Audio-Gerät)
    SYSTEM_SOUND_DEVICE_ID {28F98427-9DA9-4AAD-BFA6-FF5AD2D140F8}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
    SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
    SYSTEM_SOUND ASUS VS229 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {2ABD1A8E-6155-4917-BE69-79DAF0199810}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
    SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_SOUND Lautsprecher (2- Samson Meteor Mic)
    SYSTEM_SOUND_DEVICE_ID {39D49350-AC64-455C-8D24-F4AD64047C7B}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
    SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
    SYSTEM_SOUND Digitalaudio (S/PDIF) (High Definition Audio-Gerät)
    SYSTEM_SOUND_DEVICE_ID {B5A1A8E1-A3C7-4E9E-8954-62E9D1162F74}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
    SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
    SYSTEM_SOUND S271HL (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {FD2DCFE7-77C0-4003-AAFD-D6FA0F20A258}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
    SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Maus
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Tastatur
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {21632920-E9D6-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {21639E50-E9D6-11E8-8003444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FE16BD30-EA4B-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Samson Meteor Mic
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FE16E440-EA4B-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Samson Meteor Mic
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {216488B0-E9D6-11E8-8004444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Filme & TV
    LarkinLove - Larkin Love Sex Scenes Only Video SiteRIP 2015
    Technical Support - Mozilla Firefox
    Overwolf Quick Launcher
    Aktivität - Discord
    NVIDIA GeForce Overlay
    Twitch


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Advanced Combat Tracker (remove only)
    MSI Afterburner 4.6.0 Beta 12
    Avast Free Antivirus
    AVM FRITZ!WLAN
    BitRaider Streaming Client
    Call of Duty Black Ops 4
    Diablo III
    Google Chrome
    Heroes of the Storm
    iVCam 4.2
    OBS Studio
    Origin
    Overwolf
    Star Wars The Old Republic
    TeamViewer 14
    The Elder Scrolls Online
    Tom Clancy's Ghost Recon Wildlands
    Tom Clancy's The Division 2
    Tom Clancy's The Division 2 - Open Beta
    Far Cry New Dawn
    VLC media player
    World of Warcraft
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Star Wars: The Old Republic
    Epic Games Launcher
    Anthem™
    Google Update Helper
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
    Tukui Client
    Microsoft Visual C++ 2005 Redistributable
    Darksiders III
    Path of Exile
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    TERA
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Anthem™-Demo
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
    Studio 2.0 version 2.0
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Path of Exile
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Apex Legends
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    CPUID CPU-Z 1.87
    Mozilla Firefox 67.0 (x64 de)
    Mozilla Maintenance Service
    Intel(R) Network Connections 23.0.12.0
    Grim Dawn
    Path of Exile
    TeamSpeak 3 Client
    WinRAR 5.61 (64-Bit)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
    Bonjour
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Epic Games Launcher Prerequisites (x64)
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    NVIDIA Ansel
    NVIDIA Systemsteuerung 430.86
    NVIDIA Grafiktreiber 430.86
    NVIDIA GeForce Experience 3.19.0.94
    NVIDIA Optimus Update 37.0.0.0
    NVIDIA PhysX-Systemsoftware 9.19.0218
    NVIDIA Update 37.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD-Audiotreiber 1.3.38.16
    NVIDIA Install Application
    NVIDIA NGX 1.2.14.134
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.19.0.94
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.1.27.831
    NVIDIA Virtual Audio 4.13.0.0
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Intel(R) Network Connections 23.0.12.0
    Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Overwolf\0.130.0.22\OverwolfHelper.exe 00003918
    C:\Program Files (x86)\Common Files\Overwolf\0.130.0.22\OverwolfHelper64.exe 00003BD4
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003F14
    C:\Program Files (x86)\Overwolf\0.130.0.22\OverwolfBrowser.exe 00004178
    C:\Program Files (x86)\Overwolf\Overwolf.exe 00003ADC
    C:\Program Files (x86)\avmwlanstick\FRITZWLANMini.exe 00003ED8
    C:\Program Files\AVAST Software\Avast\AvastUI.exe 00001FE4
    C:\Program Files\Mozilla Firefox\firefox.exe 00004110
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003EE8
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001584
    C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00003704
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000028F0
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00003A20
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 000034D0
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19051.545.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002EB0
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003650
    C:\Users\Kevin\AppData\Local\Discord\app-0.0.305\Discord.exe 00004008
    C:\Users\Kevin\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001834
    C:\Users\Kevin\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00003624
    C:\Users\Kevin\AppData\Local\Temp\Twitch\Twitch.exe 00001B84
    C:\Users\Kevin\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe 000015F0
    C:\Users\Kevin\AppData\Roaming\Twitch\Bin\TwitchAgent.exe 00001710
    C:\Users\Public\temp\TeamViewer\TeamViewer.exe 000003E8
    C:\Windows\Explorer.EXE 00000E48
    C:\Windows\System32\RuntimeBroker.exe 000015C8
    C:\Windows\System32\SecurityHealthSystray.exe 00003F34
    C:\Windows\System32\smartscreen.exe 000031A8
    C:\Windows\System32\svchost.exe 00001430
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002B24
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001104
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000009A0
    C:\Windows\system32\ApplicationFrameHost.exe 00002A08
    C:\Windows\system32\DllHost.exe 00002008
    C:\Windows\system32\SearchFilterHost.exe 00001FDC
    C:\Windows\system32\SettingSyncHost.exe 00002E0C
    C:\Windows\system32\conhost.exe 00003DE0
    C:\Windows\system32\ctfmon.exe 000028FC
    C:\Windows\system32\sihost.exe 00003FDC
    C:\Windows\system32\svchost.exe 000034DC
    C:\Windows\system32\taskhostw.exe 00001C9C
    D:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000B20
    D:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001AC4
    F:\Epic Games\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 000023C4
    F:\Epic Games\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00001554


    Is there a fix to this?

    Greetings from Germany
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    I apologize for the delay in our response to your concern. How long have you been experiencing the crash? Have there been any updates or changes made to the PC? Does the Final Fantasy XIV application crash when there are other programs running in the background?

    Hope to see you online !
    (0)

  3. #3
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)