Thank you for the reply HyleahMyia.

In regards to the troubleshooting given via email, the first part suggests closing any background programs so they can't interfere with the game. You mostly just want to make sure that your anti-virus and firewall have the proper exceptions for the game.

The second parts suggests changes to the Internet Explorer web browser. The game will use this web browser to connect to the internet, so changing these settings will prevent any configuration issues.

If you have done all of the troubleshooting from that email, the issue may stem from outside of your immediate network. If this is the case, there isn't any troubleshooting I can provide in a public setting like this. For further assistance, please contact the Square Enix Support Center here: https://support.na.square-enix.com/c...382&la=1&fty=1 and select one of the live contact options (phone or live chat).

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