Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I apologize that we are having trouble responding to many of these posts in a timely manner. The error you are experiencing describes being disconnected from the game. It doesn't give any details as to why it was disconnected, only that it did. As more people return for the upcoming expansion, it's inevitable that there will be more reports about disconnections due to various factors. When we say there haven't been many reports, we specifically are referring to the number of reports in a short time frame through multiple channels (The Support Center, official forums, social media, etc.). This only happens during times of unexpected server instability, such as during a DDOS attack. This is what the response meant by not having an abnormal number of reports.

Generally, the troubleshooting we provide is to help clear up any issues with your home network (you PC and router). If it doesn't seem like this is the cause of the error, the next most likely place would be along your route to the server. What troubleshooting was provided before you received this response? What troubleshooting have you tried yourself?

I edited your post to remove any personal information.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!