Consistent Lost Connection 90002 and 90006

[HyleahMyia]

This is the second post I have created for this. I have been having problems with connection for that last two weeks; really since the end of May. I have contacted tech support previously with this issue and they have literally been absolutely no help in any way other than stating the obvious. I am mostly creating this thread to highlight my interaction with them.

This is the most recent email I received in response to the second ticket I have inputted concerning this problem:

Greetings,

We apologize that you are still experiencing connection errors with FINAL FANTASY XIV. Broadly speaking, connection issues come from three places: your home network, the server, and the route connecting the two. Since everyone connects to the same server or group of servers and we do not have multiple reports of connection issues at this time, we can safely rule the server out. To troubleshoot your home network, we provided the suggestions in our previous response. Since none of those suggestions have resolved the issue, the problem likely does not stem from here. This leaves the route in between as the most likely culprit.

This most likely is caused by congestion or routing issues along the way to the server, causing latency, packet loss, and disconnections. This is sometimes caused by severe weather conditions or technical malfunctions anywhere between a PC/Console and the server, not necessarily around the devices' immediate area.

Unfortunately, we do not have any direct control over how the device is routed to the server so we are unable to resolve this. As such, we would suggest contacting your Internet Service Provider and making a report with them. Again, we apologize that we are unable to assist you with this issue further and hope that you can still continue to enjoy the game.

Thank you,
Agent Ray
SQUARE ENIX Customer Support

And this was my response.

Hello,

Thank you for your response, but I have to say that I am thoroughly disappointed and frankly unsatisfied with the "answer" you have given me.
First I find it hard to believe that there have not been any reports made about this issue as I have been seeing posts on your Technical Support forum about this exact issue since the end of May. Here are just a few:

http://forum.square-enix.com/ffxiv/t...2-DC%E2%80%99s

http://forum.square-enix.com/ffxiv/t...r-90002-Errors

http://forum.square-enix.com/ffxiv/t...27-90006-error

http://forum.square-enix.com/ffxiv/t...tacks-%28NA%29

http://forum.square-enix.com/ffxiv/t...o-server-90002

http://forum.square-enix.com/ffxiv/t...3-90002-errors

http://forum.square-enix.com/ffxiv/threads/392228-90002

This is also not including my own post where I had some response from people having this issue as well: http://forum.square-enix.com/ffxiv/t...nt-Disconnects

Granted, I cannot say for sure that it isn't on my end as computers are complicated and it could very well be any number of things. But I didn't contact technical support for the fun of it; I contacted you because I was running out of ideas outside of the fact that it could very well be on your end considering the amount of traffic coming into the game with the expansion, not to mention the overflowing amount of bots, and possible DDoS attacks. Also taking into account that it seems that this issue arises (understandably) normally when you are about to put out an expansion or have just put out an expansion. It happened with Heavensward and Stormblood. I contacted you for help, for support not some copy/paste answer. I have had to go diving just to find some answers, and they were all from outside articles about fixes that have helped players with your game. And still I am disconnecting at least once every hour.

I understand that you don't "have any direct control over how the device is routed to the server;" I never had this expectation. My expectation though, was that you would help me find some resolutions or ideas that it could possibly help after I had ruled out the obvious considering I contacted technical support with a technical problem that was effecting my playability of your game.

But thanks for your time. I hope that you are able to help all these other players linked above with this issue even if you were unable to do so for me.

Thank you,
[Redacted]

I sincerely hope that the tech support team is able to help those players who are having this issue... Not sure exactly what I will have to do to resolve it, but I'm going to keep trying :/