Canadian Credit Card Not Working? Or?

[Arykk]

Tried purchasing Shadowbringers from the NA SE store with multiple credit/debit cards, error each time saying credit card info was wrong. Tried PayPal and it won't even redirect properly, says "You cancelled your order" when trying to redirect. All I can guess is because it's not set up to be Canadian-friendly? Maybe? I'm not sure but there's no reason any of the cards or PayPal should have failed but they did. Anyone else have this issue or have any idea of fixes or workarounds? Thanks.

[Emerald_Swords]

I have had no issues on my end with making purchases. Have you by any chance tried to use a different browser to complete the transaction?

[Arykk]

I hadn't when I posted this or prior to you asking, but I just did and received the same errors.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Forums,


Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact support for the SQUARE ENIX online store. Please use the following link:

https://sqex.to/storesupport


This thread will be moved to ‘Separate Support Required’.

Hope you see you online!