Consistent Lost Connection 90002 and 90006

[HyleahMyia]

This is the second post I have created for this. I have been having problems with connection for that last two weeks; really since the end of May. I have contacted tech support previously with this issue and they have literally been absolutely no help in any way other than stating the obvious. I am mostly creating this thread to highlight my interaction with them.

This is the most recent email I received in response to the second ticket I have inputted concerning this problem:

Greetings,

We apologize that you are still experiencing connection errors with FINAL FANTASY XIV. Broadly speaking, connection issues come from three places: your home network, the server, and the route connecting the two. Since everyone connects to the same server or group of servers and we do not have multiple reports of connection issues at this time, we can safely rule the server out. To troubleshoot your home network, we provided the suggestions in our previous response. Since none of those suggestions have resolved the issue, the problem likely does not stem from here. This leaves the route in between as the most likely culprit.

This most likely is caused by congestion or routing issues along the way to the server, causing latency, packet loss, and disconnections. This is sometimes caused by severe weather conditions or technical malfunctions anywhere between a PC/Console and the server, not necessarily around the devices' immediate area.

Unfortunately, we do not have any direct control over how the device is routed to the server so we are unable to resolve this. As such, we would suggest contacting your Internet Service Provider and making a report with them. Again, we apologize that we are unable to assist you with this issue further and hope that you can still continue to enjoy the game.

Thank you,
Agent Ray
SQUARE ENIX Customer Support

And this was my response.

Hello,

Thank you for your response, but I have to say that I am thoroughly disappointed and frankly unsatisfied with the "answer" you have given me.
First I find it hard to believe that there have not been any reports made about this issue as I have been seeing posts on your Technical Support forum about this exact issue since the end of May. Here are just a few:

http://forum.square-enix.com/ffxiv/t...2-DC%E2%80%99s

http://forum.square-enix.com/ffxiv/t...r-90002-Errors

http://forum.square-enix.com/ffxiv/t...27-90006-error

http://forum.square-enix.com/ffxiv/t...tacks-%28NA%29

http://forum.square-enix.com/ffxiv/t...o-server-90002

http://forum.square-enix.com/ffxiv/t...3-90002-errors

http://forum.square-enix.com/ffxiv/threads/392228-90002

This is also not including my own post where I had some response from people having this issue as well: http://forum.square-enix.com/ffxiv/t...nt-Disconnects

Granted, I cannot say for sure that it isn't on my end as computers are complicated and it could very well be any number of things. But I didn't contact technical support for the fun of it; I contacted you because I was running out of ideas outside of the fact that it could very well be on your end considering the amount of traffic coming into the game with the expansion, not to mention the overflowing amount of bots, and possible DDoS attacks. Also taking into account that it seems that this issue arises (understandably) normally when you are about to put out an expansion or have just put out an expansion. It happened with Heavensward and Stormblood. I contacted you for help, for support not some copy/paste answer. I have had to go diving just to find some answers, and they were all from outside articles about fixes that have helped players with your game. And still I am disconnecting at least once every hour.

I understand that you don't "have any direct control over how the device is routed to the server;" I never had this expectation. My expectation though, was that you would help me find some resolutions or ideas that it could possibly help after I had ruled out the obvious considering I contacted technical support with a technical problem that was effecting my playability of your game.

But thanks for your time. I hope that you are able to help all these other players linked above with this issue even if you were unable to do so for me.

Thank you,
[Redacted]

I sincerely hope that the tech support team is able to help those players who are having this issue... Not sure exactly what I will have to do to resolve it, but I'm going to keep trying :/

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I apologize that we are having trouble responding to many of these posts in a timely manner. The error you are experiencing describes being disconnected from the game. It doesn't give any details as to why it was disconnected, only that it did. As more people return for the upcoming expansion, it's inevitable that there will be more reports about disconnections due to various factors. When we say there haven't been many reports, we specifically are referring to the number of reports in a short time frame through multiple channels (The Support Center, official forums, social media, etc.). This only happens during times of unexpected server instability, such as during a DDOS attack. This is what the response meant by not having an abnormal number of reports.

Generally, the troubleshooting we provide is to help clear up any issues with your home network (you PC and router). If it doesn't seem like this is the cause of the error, the next most likely place would be along your route to the server. What troubleshooting was provided before you received this response? What troubleshooting have you tried yourself?

I edited your post to remove any personal information.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[HyleahMyia]

This post doesn't have that information, yes, but in previous tickets I have provided all information asked of me.

But I am experiencing disconnects at least once every hour now (it was worse before). I could literally be doing anything from running a dungeon to just standing ideally in Limsa. I have a wired connect to my modem to my PC and have not experienced any internet disconnections during all this. I have contacted my ISP and they even did a refresh on my modem. I have also done the obvious such as turning on and off the modem, making sure the wires are secure, etc. Recently found an article saying that flushing your DNS cache has helped as well as running the game as an administrator which I have done, but I still get disconnected. It isn't getting caught in any firewall either.

In a previous response to my ticket this is what I was told to do and did, though I couldn't quite understand why I needed to:

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times, it occurs when an application running in the background causes interference, such as anti-virus software, firewalls, media players, web browsers, communications software, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference before attempting to log in.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don’t use Internet Explorer). Please do not use Microsoft Edge for these steps, as that is a different Internet platform.
Once Internet Explorer is up-to-date, please open the Internet Explorer browser’s “Internet Options” by clicking on the “Tools” option (or type Alt+X), then click on the “Internet options” setting. Please adjust the following settings:

- Under the General tab, please delete ALL browsing history by clicking on the “Delete…” button, then selecting all of the options and clicking “Delete” again.
- Under the Security tab, please move the slider to the lowest possible setting, or no higher than “Medium.”
- Under the Privacy tab, look for the Settings section and click on “Advanced,” then Accept First-party Cookies and Third-party Cookies, then check the box that says, “Always allow session cookies” and click OK.
- Under the Advanced tab, look for the Settings section and scroll towards the bottom of the list and check on the setting under Security for “Allow software to run or install even if the signature is invalid.”
- Under the same section, make sure that all ‘Use TLS’ options (EXCEPT SSL 3.0) are checked. [Use SSL 3.0 should be unchecked]

Hit “Apply” then “OK” to save the changes.
Please RESTART your PC now.

Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select “Run as Administrator.” This option can also be set permanently by Right-Clicking on the FFXIV launcher icon, selecting Properties, then under the Compatibility tab, check the box that says “Run this program as an administrator” and clicking OK.

The other part of the email they suggested that I connect directly to the modem, which I already was and if that didn't fix it to contact my ISP, which I also did and they didn't see any issues and just refreshed the modem. But I have not had any connectivity issues either with online browsing or other online games staying connected.

I cannot seem to figure it out on my own, and I have never had quite this much trouble before.
Please let me know if you need anymore information.

[Einmimiria]

Thank you for the reply HyleahMyia.

In regards to the troubleshooting given via email, the first part suggests closing any background programs so they can't interfere with the game. You mostly just want to make sure that your anti-virus and firewall have the proper exceptions for the game.

The second parts suggests changes to the Internet Explorer web browser. The game will use this web browser to connect to the internet, so changing these settings will prevent any configuration issues.

If you have done all of the troubleshooting from that email, the issue may stem from outside of your immediate network. If this is the case, there isn't any troubleshooting I can provide in a public setting like this. For further assistance, please contact the Square Enix Support Center here: https://support.na.square-enix.com/c...382&la=1&fty=1 and select one of the live contact options (phone or live chat).

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Bendark]

Question for anyone that's having this issue, who is your isp?

[Dashik007]

Hello, same issue here. Since the end of May I've been having constant disconnect error 90002. Before that, I didn't have any issues. I noticed that error occurs if I have opened browser or discord running background. When I turn off all third-party programs, the disconnections practically do not occur. Most often the error appears in the evening (7 pm - 12 am. gmt+2 time), almost every minute and when I am in instance. If I am just standing in cities, talking with npc or players, I don't have disconnections. Before that, I played with running browser and discord, there were no problems with my connection. Internet connection is also OK, my antivirus does not block the game.

[Misty78]

Okay. This 90002 issue is getting out of hand. Raise the packet loss sensitivity at the servers FFS. Not everyone is on Google Wire in the freaking US....

[HyleahMyia]

Here are some of the things that I have tried if anyone is interested; it may help some of you. I have done all of these things and I am still dc'ing, but the frequency has lessened to maybe once every two hours instead of once every minute. I will also link some articles and reddit threads that I found helpful as well.

How to reset TCP/IP using Netshell Utility
https://www.thewindowsclub.com/reset...ernet-protocol

Constant error 90002? Why is this such a problem?
https://www.reddit.com/r/ffxiv/comme...uch_a_problem/

Fix: FFXIV Error 90006
https://appuals.com/fix-ffxiv-error-90006/

These are just a few that I can remember. I also have done all the trouble shooting that SE sends everyone who says that they are having this issue, and it was the first thing that I did before anything else and I was still dc'ing every 20-30 minutes. It has only been after everything listed above and probably some more that I can't think of right now that I have been able to improve my connection. But it is ridiculous that I am still having all these drops even after all that.

I have also been using Wtfast. That seems to help to keep me connected for longer periods, but be advised this is a paid service and it may not help you in the long run, especially if this issue is on SE's side. They do offer a free trial though if anyone wants to check it out.

But even after all of that... I still get dc'ed for no apparent reason, and honestly I am just tired of the copy/paste replies to this, and the over all "this is all on your end and couldn't possibly be on ours" when I have done so much to verify that it would appear to not actually be on my end...

[tae97]

Hey HyleahMyia, try this it seemed to work for me.

Greetings,

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times, it occurs when an application running in the background causes interference, such as anti-virus software, firewalls, media players, web browsers, communications software, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference before attempting to log in.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don’t use Internet Explorer). Please do not use Microsoft Edge for these steps, as that is a different Internet platform.
Once Internet Explorer is up-to-date, please open the Internet Explorer browser’s “Internet Options” by clicking on the “Tools” option (or type Alt+X), then click on the “Internet options” setting. Please adjust the following settings:

- Under the General tab, please delete ALL browsing history by clicking on the “Delete…” button, then selecting all of the options and clicking “Delete” again.
- Under the Security tab, please move the slider to the lowest possible setting, or no higher than “Medium.”
- Under the Privacy tab, look for the Settings section and click on “Advanced,” then Accept First-party Cookies and Third-party Cookies, then check the box that says, “Always allow session cookies” and click OK.
- Under the Advanced tab, look for the Settings section and scroll towards the bottom of the list and check on the setting under Security for “Allow software to run or install even if the signature is invalid.”
- Under the same section, make sure that all ‘Use TLS’ options (EXCEPT SSL 3.0) are checked. [Use SSL 3.0 should be unchecked]

Hit “Apply” then “OK” to save the changes.
Please RESTART your PC now.

Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select “Run as Administrator.” This option can also be set permanently by Right-Clicking on the FFXIV launcher icon, selecting Properties, then under the Compatibility tab, check the box that says “Run this program as an administrator” and clicking OK.

If the suggestions provided above do not resolve the issue, there may be a communication error.

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting your provider and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

Thank you,
Agent Angi
SQUARE ENIX Customer Support

[HyleahMyia]

Yeah... that is the same copy/past response they send everyone with this issue. I have already done this and it did not work. I am also never running any background applications when playing the game. From what I am able to gather on my end, it's a packet loss issue. Their servers are unable to correct for this, and I am not even sure why this loss has started. If there is even a 1% loss, I'm disconnected. Even with a VPN I still experience this issue; they are still claiming that it is my ISP's servers...