"An Unexpected Error Has Occured"

[LargeEgg]

Hello,

Since switching to an M2 drive and reinstalling windows I keep getting crashes like this.


It generally happens when changing areas or seemingly at random in Frontlines.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Yjort\Documents
FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro N 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU	Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6 CPUs), ~2.8GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 6  SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS	1.00
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16339.008MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	18771.008MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 953.238GB    SYSTEM_FREEDISC_SPACE 891.073GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.511GB    SYSTEM_FREEDISC_SPACE 9.671GB
SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.387GB    SYSTEM_FREEDISC_SPACE 32.213GB
SYSTEM_STORAGE	F:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.511GB    SYSTEM_FREEDISC_SPACE 77.184GB
SYSTEM_STORAGE	G:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1863.015GB    SYSTEM_FREEDISC_SPACE 1342.556GB
SYSTEM_STORAGE	I:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1862.983GB    SYSTEM_FREEDISC_SPACE 56.162GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	8086.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8169.504 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	23.21.0013.8813
SYSTEM_GRAPHICS_DRIVER_DATE	10/26/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	8086.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8169.504 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	23.21.0013.8813
SYSTEM_GRAPHICS_DRIVER_DATE	10/26/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID	{5D151146-4E56-4546-A41B-693272F0FB41}
SYSTEM_SOUND_DEVICE_NAME	HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION	6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	3/18/2019 00:00:00
SYSTEM_SOUND	DELL U2515H-8 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{713F350B-3FED-49E1-A48E-FD2218F1EAEE}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.03.0035.0001
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	10/27/2017 00:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{48E20480-7DE7-11E9-8001444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{48E38B20-7DE7-11E9-8004444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{48E3B230-7DE7-11E9-8005444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{48E33D00-7DE7-11E9-8003444553540000}
SYSTEM_INPUT_NAME	G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{48E3D940-7DE7-11E9-8006444553540000}
SYSTEM_INPUT_NAME	G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{48E40050-7DE7-11E9-8007444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{48E279B0-7DE7-11E9-8002444553540000}
SYSTEM_INPUT_NAME	daskeyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 42  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{48E42760-7DE7-11E9-8008444553540000}
SYSTEM_INPUT_NAME	G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{48E42760-7DE7-11E9-8009444553540000}
SYSTEM_INPUT_NAME	daskeyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{48E44E70-7DE7-11E9-800A444553540000}
SYSTEM_INPUT_NAME	G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

NVIDIA Stereoscopic 3D Driver
OBS Studio
qBittorrent 4.1.6
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
7-Zip 19.00 (x64)
ShareX
Mozilla Firefox 67.0 (x64 en-US)
Mozilla Maintenance Service
Vulkan Run Time Libraries 1.0.61.0
NVIDIA Ansel
NVIDIA 3D Vision Driver 388.13
NVIDIA Control Panel 388.13
NVIDIA Graphics Driver 388.13
NVIDIA HD Audio Driver 1.3.35.1
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

According to your System Report, your graphics drivers are very out of date. Try updating those and see if that affects the issue.

In addition, if this is a new installation of Windows, you may want to check for Windows Updates. There may be some 'Optional' or 'Recommended' updates that are not automatically installed.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[VoidSaiko]

I am having the same issue. It happens every time i open my character menu. I just updated my drivers and windows and still are getting them.

[Dynratygus]

Thank you for the reply.

I apologize for the delay in our response to your concern. If you are still experiencing the issue, could you try doing a clean boot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Hope to see you online!