Please, help! An unexpected error has occurred. Exiting FINAL FANTASY XIV.(45d)

[blackslasher]

I'm crashing and I don't know what more to try and to do. Just came back to the game and the first week was fine, then the problem started. Everything starts with a light crackling at the sound. Sometimes music just stops, sometimes audio effects stops playing (like the sound when you press select to iterate through UI). Sometimes when I change CrossBar, icons don't show. Then animation stops, both casting and movement. I can still cast (damage is computed by server) and move (gliding in still position). After that, 50% of the time I Crash (An unexpected error has occurred. Exiting FINAL FANTASY XIV.(45d)), and the other 50% all animation comes together (like 10 secs of animation in 2 secs). It happened at the beggining of the problem two or three BSODS (CRITICAL_PROCESSS_DIED), but only after EVERYTHING freezes. Only game having problem is FFXIV. Seriously, please help me. My wife have a i5 8400/16GB/RTX 2060/SATA SSD and have no problems. My brother-in-law is playing at the PS4 Pro too.


This is maddening me. I just want to play. PLZ HALP.


My specs:

Delided i7 8700k (not overlocked at the moment);

Asus Strix z370-i;

16gb (2x8gb) Corsair Vengeance 3000mhz;

GTX 1080Ti with Accelero Extreme Mod;

NVME SSD Kingston A1000 (480GB);

M.2 SATA SSD Crucial MX300 (500GB);

Asus ROG PG279Q monitor (2560x1440);


Things I have already tried/tested:

- I have no mods;

- Removing my PC from cable and setting it to Wi-Fi (to check cable failure);

- Checking DXDIAG, there are no errors;

- Unninstaling GPU drivers with DDU and reinstalling the newest;

- Unninstaling GPU drivers with DDU and letting Windows Update install the drivers;

- It is not overheating from CPU/GPU (I have top notch cooling for a ITX);

- Removing overclocks/undervolts;

- Memtest;

- Underclocking GPU;

- Reinstalling;

- Hard testing my machine (Graphical Benchmarks, Prime95 and Overwatch with FPS uncapped, great GPU stress, mild to good GPU stress, OW is really a great test of stability for your GPU/CPU);

- Admin + Compatibility mode;

- Reinstalling after cleaning register through Steam;

- Disabling XMP (memory still 3000Mhz, but with lose times);

- Running the game from NVME SSD (Windows drive);

- Running the game from M.2 SATA SSD;

- Disabling the second monitor;

- Disabling ambilight (prismatik);

- Disabling everything I think can have a overlay;

- Unninstaled Realtek Asus Audio Drivers;

- Disable Voicemeeter (virtual sound table) and run only from a audio device;

- Semi-clean boot;

- Closing Chrome;

- Using Firefox;

- Disabling UI resize in Windows (I usualy use 125%);

- Updated Windows to 1903;

- Sob;

- Ask nicelly to the PC to solve itself;


Things I have yet to do:

- Format;

- Disable Hyperthreading;

- Set RAM to 2400mhz;

- Update BIOS;

- Unninstall motherboad chipset drivers;

- Install new motherboard chipset drivers;

- Clean boot;

- Clean boot with all services disabled;

- Check SSDs temperatures;

- Throw my PC into the trash;



Ty in advance for your time, guys.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Considering all that you have tried so far and the BSOD errors, it's possible we are looking at a hardware error of some sort. Unfortunately, I can't tell which part of your system would be causing that issue though.

I can give some more suggestions if you would like to try them, however.

First, when you reinstalled the game, did you delete the locally-saved data (located My Documents > My Games > Final Fantasy XIV)? This normally isn't deleted when reinstalling the game.

I'd also suggest doing a clean boot, as you have mentioned that you intend to do. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[blackslasher]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Considering all that you have tried so far and the BSOD errors, it's possible we are looking at a hardware error of some sort. Unfortunately, I can't tell which part of your system would be causing that issue though.

I can give some more suggestions if you would like to try them, however.

First, when you reinstalled the game, did you delete the locally-saved data (located My Documents > My Games > Final Fantasy XIV)? This normally isn't deleted when reinstalling the game.

I'd also suggest doing a clean boot, as you have mentioned that you intend to do. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Kinda of found what is happening, now I need to figure out how to fix:
Final Fantasy's .dat files are sometimes entering in a high response timing.


In the image, 040000.win32.dat01 is returning to respond in the correct response time. The spike was like 800ms. That is why assets do not load, music cuts...
And now? How do we fix it?

[blackslasher]

Just formated. Nop, same problem. I will try to run at DX9 now.
DX 9 crashes too Not as frequently but crashes.



Follow, my info:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument E:\Meus Documentos\Documentos
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.529GB SYSTEM_FREEDISC_SPACE 410.079GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 489.048GB SYSTEM_FREEDISC_SPACE 89.092GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 178.810GB
SYSTEM_DIRECTX_VERSION DirectX 12
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
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SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
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SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
my game is crashing whenever i teleport : ffxiv - Google Chrome
Visualizador de Eventos
Microsoft Edge
Microsoft Edge
Microsoft Edge
Configurações
Configurações
Microsoft Store
Microsoft Store
OLEChannelWnd


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
FileZilla Client 3.42.1
K-Lite Codec Pack 14.9.9 Full
Microsoft Edge Dev
Microsoft Edge Update
Notepad++ (32-bit x86)
Steam
Voicemeeter, The Virtual Mixing Console
Adobe AIR
Lightshot-5.4.0.35
AURA
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
AdoptOpenJDK JRE with Hotspot 8.0.212.03 (x86)
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Prismatik (unofficial) 64bit (remove only)
7-Zip 19.00 (x64)
Combined Community Codec Pack 64bit 2015-10-18
VLC media player
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
AdoptOpenJDK JRE with Hotspot 8.0.212.03 (x64)
Microsoft Silverlight
PuTTY release 0.71 (64-bit)
NVIDIA Ansel
Painel de controle da NVIDIA 430.86
NVIDIA Driver de gráficos 430.86
NVIDIA GeForce Experience 3.19.0.94
NVIDIA Optimus Update 37.0.0.0
NVIDIA Software do sistema PhysX 9.19.0218
Atualizações da NVIDIA 37.0.0.0
NVIDIA SHIELD Streaming
NVIDIA Driver de áudio HD 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.94
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Google Chrome
AdoptOpenJDK JRE with Hotspot 11.0.3.7 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000009A4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002310
C:\Program Files (x86)\Skillbrains\lightshot\5.4.0.35\Lightshot.exe 000028E4
C:\Program Files (x86)\VB\Voicemeeter\voicemeeter8.exe 00002A7C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001074
C:\Program Files\Prismatik\Prismatik.exe 00002BA8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.18.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002358
C:\Windows\Explorer.EXE 00001A98
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002E70
C:\Windows\System32\MicrosoftEdgeCP.exe 00001818
C:\Windows\System32\RuntimeBroker.exe 000007E0
C:\Windows\System32\SecurityHealthSystray.exe 00002B0C
C:\Windows\System32\smartscreen.exe 00001884
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002FBC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F30
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001D88
C:\Windows\system32\ApplicationFrameHost.exe 00001EC4
C:\Windows\system32\DllHost.exe 0000035C
C:\Windows\system32\MicrosoftEdgeSH.exe 000019F8
C:\Windows\system32\SettingSyncHost.exe 0000204C
C:\Windows\system32\browser_broker.exe 00002F98
C:\Windows\system32\conhost.exe 0000233C
C:\Windows\system32\sihost.exe 00000248
C:\Windows\system32\svchost.exe 00002DB4
C:\Windows\system32\taskhostw.exe 000019E4
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000354
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000268C

[blackslasher]

New update:
It seems fixed. I'm at work now, will do further testing tonight.
Things I did:
- Reseat my GPU;
- Removed Wi-Fi/BT antenna from my Asus Strix Z370-i. I think that is what fixed my game. I forgot that I had installed the antenna to use my WiiU Pro Controller without hideous deadzones. Weird, nah? IT is really an exoteric science. LOL

I was able to do a full dungeon without probems and the disk graphic and resource monitor seems to be normal.
I will be back tonight in hope to update this topic for future references instead of report a failure and ask for further help.

[blackslasher]

It is fixed.

IT seems it was the Wi-Fi/BT antenna messing with it. FFXIV is a really finicky game.