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  1. 06-13-2019 01:02 PM #1
    cactuarzzzz
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    Zzz' Zzz
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    Red Mage Lv 80

    Paid for the pre order but got mail store payment process error

    I paid with paypal and my money in my account have been used to paid for the pre order yesterday

    I thought it went well

    but I only got the mail from square enix saying

    Dear customer,

    Thank you for your preorder of FINAL FANTASY® XIV: Shadowbringers [PC Download].

    This notice is being sent because we've been unable to process your payment over the last few days. We kindly ask that you update your payment method by 2019-06-10 00:00 or we will be forced to cancel your order.

    Please, visit the Payment section of the store and update your Payment Method to ensure no further delay in your order.
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  2. 06-13-2019 01:05 PM #2
    Nedkel
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    Chloe Lehideux
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    Rule #1, stop using Paypal its garbage
    Rule #2, never preorder stuff.

    I would just have used visa/mastercard payment if i would be you.
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    Last edited by Nedkel; 06-13-2019 at 01:07 PM.
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  3. 06-13-2019 01:08 PM #3
    cactuarzzzz
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    I have to use paypal because SE Store don't accept my card for pre order [I can use it to purchase game and time card but not the pre order]
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  4. 06-13-2019 01:09 PM #4
    Nedkel
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    Quote Originally Posted by cactuarzzzz View Post
    I have to use paypal because SE Store don't accept my card for pre order [I can use it to purchase game and time card but not the pre order]
    Then i guess the problem lies in your card.
    Maybe ask someone to buy it for you.
    Or just wait for the dlc release.
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  5. 06-13-2019 01:12 PM #5
    cactuarzzzz
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    Can any one else point me the link to submit request to fix this problem?
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  6. 06-13-2019 01:25 PM #6
    Yeol
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    > I used PayPal
    > Didn't have any issues.

    If you bought the expansion from SE store, I suggest checking your order status.
    From there, you can manage your order and open a support request.
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  7. 06-13-2019 01:33 PM #7
    cactuarzzzz
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    The open a support request button only lead me to an articles but it didn't let me submit any request.
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  8. 06-13-2019 01:37 PM #8
    Yeol
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    Support Link.
    This is EU store (Since I have the EU version of the game).

    You can find this page by scrolling to the very bottom of the page --> Contact Us.
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    Last edited by Yeol; 06-13-2019 at 01:39 PM.
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  9. 06-13-2019 01:58 PM #9
    cactuarzzzz
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    Thank you. Now I can only pray... if it didn't work I probably have to ask paypal to get my money back.
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  10. 06-13-2019 02:10 PM #10
    cactuarzzzz
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    Zzz' Zzz
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    Unicorn
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    Red Mage Lv 80

    I have "O" circle mark in shadowbringer early access tab does that mean my transaction is complete now?
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    Last edited by cactuarzzzz; 06-13-2019 at 02:13 PM.
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