Thank you for the update Dr_Cheesesteak.

I think I see what you mean. Go to the character configuration screen and see if you are set to the mouse/keyboard mode. If so, you can select the button in the top left (it looks like a switch).

I tried setting the control scheme to this and used a controller. The R2 and L2 buttons didn't do anything and is similar to how you described it. Try switching that in the character configuration.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!