I'm playing on Steam and I have gamepad enabled. I'm using a PS4 controller, however the only option in-game that it's reading is a XB360 controller. I'm not sure if that's relevant, but it is what the settings are as a preface.

So when I play, all face buttons, dpad, and analog stick work fine. But the shoulder buttons are unresponsive. Whether I change the button configuration or have it at the defaults, I can't get the shoulder buttons to work in-game.

I've tried looking up fixes and can't find anything quite like my situation. Is anyone familiar w/ this? Is it b/c I'm using PS4 pad on Steam (Steam doesn't natively support it, I believe)? Should I change my controller settings for FF14 in Steam Big Picture?

Any and all help/input is appreciated.