Thunderstroke loot disappeared

[ArcanaEidenierth]

Date & Time: 10th June 2019, around 21:00
World name: Louisoix
Character name: Arcana Eidenierth
Class/Level: Dragoon Level 58
Party or solo: Party
In-game time:
Area and coordinates: Ramuh Extreme, auto matching

After I finished Striking Tree Extreme, I got Thunderstroke as loot.
But when I went out of party and checked my inventory, there was no Thunderstroke.
It is clear that Thunderstroke disappeared suddenly.
I want to get my item back. Is there way to recover item?

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Inyeob Kim\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-biters (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~3.6GHz
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SYSTEM_GRAPHICS_DRIVER_DATE 5/5/2019 02:00:00
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SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8569
SYSTEM_SOUND_DRIVER_LANGUAGE Engelsk
SYSTEM_SOUND_DRIVER_DATE 11/6/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mus
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SYSTEM_INPUT_NAME Corsair Gaming GLAIVE RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C36D8610-7109-11E9-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C36F81E0-7109-11E9-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C371CBD0-7109-11E9-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming GLAIVE RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3750020-7109-11E9-8005444553540000}
SYSTEM_INPUT_NAME Corsair Gaming GLAIVE RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5C9F2D0-7113-11E9-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
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SYSTEM_INPUT {C37638A0-7109-11E9-8006444553540000}
SYSTEM_INPUT_NAME Corsair Gaming GLAIVE RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3772300-7109-11E9-8007444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C378F7C0-7109-11E9-8008444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Visual Studio Community 2019
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ASUS AURA Odd Component
Python 3.7.2 Standard Library (64-bit)
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Python 3.7.2 Core Interpreter (64-bit symbols)
Microsoft .NET Core SDK 2.1.602 (x64)
Python 3.7.2 pip Bootstrap (64-bit)
Patriot Viper RGB


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\CorsairOsdHelper.exe 000028D0
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\CorsairOsdHelper.x64.exe 000028F4
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\CorsairOsdLauncher.exe 000016B4
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 000020EC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000007CC
C:\Program Files (x86)\IncrediBuild\xgTrayIcon.exe 00002070
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000016EC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000F64
C:\Program Files\WinZip\WzPreloader.exe 00001778
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002194
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002480
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002D10
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002814
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003374
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19051.545.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002224
C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 0000227C
C:\Users\Inyeob Kim\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002530
C:\Users\Inyeob Kim\AppData\Roaming\BitTorrent Web\btweb.exe 0000286C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000038C
C:\Windows\System32\MicrosoftEdgeCP.exe 00003040
C:\Windows\System32\RuntimeBroker.exe 00003624
C:\Windows\System32\smartscreen.exe 00000E18
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000918
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00003318
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F08
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001E34
C:\windows\Explorer.EXE 000010E0
C:\windows\System32\RtkAudUService64.exe 00002ED8
C:\windows\System32\SecurityHealthSystray.exe 00002F14
C:\windows\system32\ApplicationFrameHost.exe 0000249C
C:\windows\system32\DllHost.exe 00002040
C:\windows\system32\MicrosoftEdgeSH.exe 0000056C
C:\windows\system32\SettingSyncHost.exe 000020F0
C:\windows\system32\browser_broker.exe 00002964
C:\windows\system32\rundll32.exe 0000320C
C:\windows\system32\sihost.exe 00001BB8
C:\windows\system32\svchost.exe 000023F4
C:\windows\system32\taskhostw.exe 000017E8
C:\windows\system32\wwahost.exe 00003738

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Browser Information
- Name and version of the browser currently in-use: Chrome

[Iscah]

Have you tried searching your inventory for it? Type /isearch Thunderstroke into the chat box.

[DrWho2010]

here's a question. it showed up as loot. did you actually wait for it to drop into your inventory before you left the instance?

[ArcanaEidenierth]

Yes. I waited until there's a check mark at loot icon. I was there like 5 minutes before I leave

[ArcanaEidenierth]

I tried it and it says that I don't have Thunderstroke ;(

[Espritduo]

If the loot box was still up when you left, then you did not get the loot. Just clicking on the item is not enough, you have to wait until everyone else has rolled before it drops in your inventory. You will hear a victory chime when it does.

[Iscah]

Yes. I waited until there's a check mark at loot icon. I was there like 5 minutes before I leave

A check mark on the loot means that everyone has rolled and the item has gone to the winner - not necessarily to you.

If you are the winnner, you get the separate "item received" sound and the icon displayed on your screen, plus the messages in the chat log saying you won it and it has been added to your inventory.

It sounds like in this case it might have simply gone to somebody else.

[ArcanaEidenierth]

I received notification which says that I received item with some sound effect.
Is there possibility that item just disappear?

[DrWho2010]

do you remember if you actually won the roll for that item and not for something else?