Game keeps crashing with errors on DX9.

[MetalDandy]

Haven't paid attention to the numbers to see if they are the same every time but the latest one I got is:

An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2019-05-08_23:32

ffxiv.exe+416236
ffxiv.exe+41E949
ffxiv.exe+40036F
ffxiv.exe+40823C
ffxiv.exe+9A2B5
ffxiv.exe+40C0AB
ffxiv.exe+425542
ffxiv.exe+FB280F

The error gives an older date/time which I'm not too sure what that means. I tried switching to DX11 and updating everything but I get crashes on DX11 as well but with no error message. Not too sure what to do but here's the information log.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Anon\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/12/15 20:10:25 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8142.855MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16334.855MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 450.911GB SYSTEM_FREEDISC_SPACE 22.535GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.983GB SYSTEM_FREEDISC_SPACE 413.009GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon (TM) R9 380 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6938)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4071.430 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4071.428 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.15031.1000
SYSTEM_GRAPHICS_DRIVER_DATE 3/25/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4487436F-9BDB-4365-8C35-19960274696F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2013 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F7A9A617-38BE-456A-9F1E-2E4CBAF83CF2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2013 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0A425A0-92F1-11E6-8001444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0A4E8F0-92F1-11E6-8002444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0A5AC40-92F1-11E6-8003444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0A64880-92F1-11E6-8004444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B057E60-4A2D-11E3-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B0641B0-4A2D-11E3-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B0668C0-4A2D-11E3-8007444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B06B6E0-4A2D-11E3-8008444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {40B7CBE0-87F2-11E4-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {0AF68A40-4A2D-11E3-8001444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B02BF40-4A2D-11E3-8002444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B02E650-4A2D-11E3-8003444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B033470-4A2D-11E3-8004444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
boot
Snipping Tool
#free_speech_central - Discord
Constant direct 11 errors. - Google Chrome
Task Manager
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Adobe Flash Player 11 Plugin
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Skins
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GUILTY GEAR Xrd -REVELATOR-
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ScpToolkit
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
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ACP Application
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Catalyst Control Center Next Localization IT
Intel(R) Management Engine Components
ProductDaemonSetup
Microsoft Xbox 360 Accessories 1.2
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ccc-utility64
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C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001078
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 000005DC
C:\Program Files\AMD\CNext\CNext\amdow.exe 000021F4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000147C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000026D0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002018
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003808
C:\Users\Austin\AppData\Local\Discord\app-0.0.305\Discord.exe 000017D8
C:\WINDOWS\Explorer.EXE 000013DC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000B7C
C:\WINDOWS\system32\DllHost.exe 00001138
C:\WINDOWS\system32\SearchFilterHost.exe 00001E18
C:\WINDOWS\system32\SettingSyncHost.exe 00001BCC
C:\WINDOWS\system32\SnippingTool.exe 000033FC
C:\WINDOWS\system32\conhost.exe 00001FF8
C:\WINDOWS\system32\ctfmon.exe 000017AC
C:\WINDOWS\system32\schtasks.exe 00001FE8
C:\WINDOWS\system32\taskmgr.exe 000021A8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000374C
C:\Windows\System32\RuntimeBroker.exe 00002E48
C:\Windows\System32\SystemSettingsBroker.exe 00001570
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001838
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000C24
F:\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003078
F:\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002E80
F:\Origin\QtWebEngineProcess.exe 00000124
c:\windows\system32\sihost.exe 000015EC
c:\windows\system32\svchost.exe 00001DB8
c:\windows\system32\taskhostw.exe 000021A0

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Are there any programs that are running when Final Fantasy XIV crashes? What have you tried so far to alleviate the issue? How long have you been experiencing the crash?

Hope to see you online!

[MetalDandy]

I always have Discord running and some times Google Chrome if there's something I need to check out on the games wiki. I've been having the issue since I started playing. I recently just got back into the game though which is why I'm making a post about it now.

[DarkArvan]

- you have an old version of win10, please update to 1903.
- your sound driver date is 2013 (!), remove it entirely and use the default one from microsoft.
- it seems amd drivers cases this often, try the new driver released yesterday or an older one.

[MetalDandy]

- you have an old version of win10, please update to 1903.
- your sound driver date is 2013 (!), remove it entirely and use the default one from microsoft.
- it seems amd drivers cases this often, try the new driver released yesterday or an older one.

How do I remove the current sound drivers and replace them with the Microsoft ones? I'm not even sure where to begin with that.

[Dynratygus]

Thank you for the reply.

As DarkArvan stated, your drivers are out dated. Please update them as as new versions should be available. Could you also try doing a cleanboot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.


Hope to see you online!

[DarkArvan]

Go to the Device Manager, go to Sound devices and uninstall the Realtek HD Audio, make sure to click the checkbox to remove the drivers aswell from system.

[MetalDandy]

Go to the Device Manager, go to Sound devices and uninstall the Realtek HD Audio, make sure to click the checkbox to remove the drivers aswell from system.

Will that make it default to the Microsoft sound drivers or do I need to install those from somewhere as well?

[Windsun33]

Also recommend using the Intel driver updater https://downloadcenter.intel.com/download/28425?v=t

[Einmimiria]

Thank you for the reply MetalDandy.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

As stated earlier, you may want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

Also make sure to disable any overlays that you may have present (Discord Overlay, Steam Overlay, etc.).

The sound drivers aren't that important, however, you may want to do a clean reinstall of your graphics card drivers.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!