Computer Help Please! My computer keeps crashing after installing new GPU.

[Sylve]

I can't tell whether from your post whether or not you plugged in the additional power cable from the power supply. Most video cards nowadays need more power then can be provided from the slot its plugged into. http://cdn.agilitycms.com/xfx/MediaG...SC0132%201.jpg see the port at the top and rear of the card? That should have a cable from the power supply attached to it. Since you have some extra memory lying around might as well use it, it might not help specifically for FFXIV but it should improve the overall performance for other tasks.

I know the nvidia cards do it, but if you don't have the power plugs properly connected, it gives you a warning when you boot the PC and wont even load to bios. At least in my experience thus far with more modern gcards.

[JaydeDancer]

Did you do anything in the BIOS? Like did you overclock the CPU using BIOS settings? Also did you build the computer? If you did did you connect computer fan to the "CPU FAN" pins? Check that the CPU has a CPU fan connected properly.

Hi there. The only thing I did to the BIOS was changing the secure boot configuration to “Legacy”. I did that because the computer has having issues "seeing" the new graphics card. I couldn't install the driver software until the computer recognized that the GPU was actually there.

I did build the computer. Sort of. I am reusing the motherboard, CPU, Ram, and HD from my old computer, but I've added a new GPU, PS and case. The CPU fan is plugged in and is functional. The fans on the front and back of my case are also functional. There is a large vent on the front, back, and top of the case that allows for (hopefully) a lot of airflow. I believe there is also a grate right below the power source in the case. The power source had to go in so that the fan faced towards the ground, but the case has about 1 inch (2.54 cm) of clearance between it and the desk thanks to it's "legs".

Hope that helps. Sorry for the delay in responding. I've been avoiding trying to fix this the last few weeks.

[Amnmaat]

It kinda sounds like you might have a dead/defective GPU. I would definitely try to RMA (call the shop you bought it from (Newegg/Amazon, they'll email you a Return Shipping label which you then save on an USB drive, go to an UPS or Fedex office; print the label there and present the box to them. The return label pays for the shipping). But yeah if your monitor is turning different colors that's definitely a defective GPU.

This is my advice, someone else might have other troubleshooting options though.

[FelixDaCat]

I'm a computer tech and did my IT degree here in Oxford, UK. I've worked as a computer tech since finishing Uni.

I recently swapped a load of hardware and was having the same kinda issue. In the end, I realised that the CPU temps were way too high and that the PSU I had in the "new: case was far too weak for my system.

From what I am getting from your setup is that you fixed one issue, but it does sound like you've not go good enough airflow around your system and FF14 is causing it to overheat and shutdown. Most people have already pointed out the key issues and their advice is pretty sound. Could parts be on their way out? It's possible, as FF14 stresses out systems like very few games I know (It killed my original PS4!)

I will be honest and say I don't like AMD stuff that much, as they just seem to fail to get the job done as easily as an Intel/Nvidia setup. Most games tend to work better with this combo, as it's been an industry standard until the last few years and now the high end AMD CPU's are beastly. I got myself some quality secondhand parts and built myself a rig that allowed me to use the better parts of my previous system.


Personally, I would ditch Windows 8 ASAP, as it's bloody horrid. Windows 10 makes life much easier and the difference between 8 to 10 is just like Vista to 7. The more modern OS and drivers would help, as they may allow your system to run more effectively.

[boldpaste2]

Hi,

This might sound pretty simple, but I usually see this get a lot of people when I am brought computers where the screen randomly turns off. When you inserted your GPU, verify that the card was fully clicked in. Like I said, I know it sounds basic but sometimes these cards can look like they are plugged in. Also, when you bolt it down, elevate it a bit when your tightening the screws. Sagging GPUs can sometimes cause the pins to not be seated very well.

Other things you can try and that have probably been mentioned before in this thread...
-Check your temps.
-Make sure you didn't accidentally plug the CPU pin into the GPU and the GPU pin in the CPU.
-Try another GPU
-I also seen you mention you got a new PSU. Make sure it is inserted in the correct orientation. The PSU can generate a lot of heat and you want to make sure that does not get dumped back into the system. Though, if the case doesn't allow for that orientation, having positive pressure (slightly, not overkill. EX 3 fans in, 2 out) in the case would probably help. Out fans being on top and rear of the case.
-And finally, delete the old driver from any old hardware.

Good luck!

[Sarevok_Thordin]

Sounds like what happened to me with a 280X I had, although it was just the GPU Driver that kept crashing.

RMA and get another, try Sapphire.

[Amnmaat]

Yes, I would definitely install MSI Afterburner and turn on On-Screen display where you can select to display GPU and CPU temeperature in game.
Recently I discoered FFXIV was overheating my CPU because I had my CPU overclocked in the BIOS to 4.7 Ghz. I then went and set the CPU clock to Stock settings and that fixed the CPU overheating. Everything runs smooth now.

Checking temps is very important.