Game Crashes

[Freshtoastnbutta]

In the past week, my game constantly crashes. At first it would give me the directx error 1000000002 (I think that's what it was) about 3 times in a row. Now I play the game and 5 minutes in..it just crashes and I have to hit escape to exit that game.

Here's my display stuff:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\nperd\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16319.727MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18751.727MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.241GB SYSTEM_FREEDISC_SPACE 22.867GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 920.451GB SYSTEM_FREEDISC_SPACE 822.307GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 11.061GB SYSTEM_FREEDISC_SPACE 1.355GB
SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.250GB SYSTEM_FREEDISC_SPACE 0.164GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8159.863 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_245741fc4ae97ce3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_245741fc4ae97ce3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_245741fc4ae97ce3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_245741fc4ae97ce3\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B1014825-1CDF-441C-A56C-FB91862C346F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/29/2016 00:00:00
SYSTEM_SOUND OMEN by HP 27 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DEBA811C-FD4A-4A13-A41C-85A7A7523E01}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C4369E70-4061-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C43761C0-4061-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C437AFE0-4061-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C437D6F0-4061-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4A8F68A0-5D1C-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4A8FB6C0-5D1C-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4A8FDDD0-5D1C-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4A8FDDD0-5D1C-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
FINAL FANTASY XIV Forum - Mozilla Firefox


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AVG AntiVirus FREE
Google Chrome
Heroes of the Storm
HP JumpStart Apps
League of Legends
Origin
Razer Cortex
Razer SoftMiner
Razer Synapse
Steam
Uplay
HP System Event Utility
HP Orbit
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
HP Support Assistant
Dropbox Update Helper
Epic Games Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
HP Support Solutions Framework
Intel® PROSet/Wireless Software
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
HP JumpStart Bridge
HP ePrint SW
FINAL FANTASY XIV - A Realm Reborn
CyberLink Power Media Player 14
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Tumblestone
Hi-Rez Studios Authenticate and Update Service
DirectX Version Checker
HP ePrint SW
Apple Application Support (32-bit)
Realtek Card Reader
Google Update Helper
HP Connection Optimizer
HP Recovery Manager
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
HP JumpStart Launch
Microsoft Visual C++ 2005 Redistributable
Dropbox 25 GB
Realtek Ethernet Controller Driver
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
HP Customer Experience Enhancements
HP ePrint SW
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Google Update Helper
Intel(R) Wireless Bluetooth(R)
OMEN Control
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
HP Audio Switch
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Launcher Prerequisites (x64)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
HP Documentation
Mozilla Firefox 67.0.1 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 - en-us
Sonic CD
Sins of a Solar Empire: Rebellion
Ys Origin
The Last Remnant
Assault Android Cactus
The Wolf Among Us
Darkest Dungeon
Cuphead
Sid Meier's Civilization VI
Enter the Gungeon
20XX
SEGA Mega Drive & Genesis Classics
Hollow Knight
Caladrius Blaze
Azure Striker Gunvolt
Undertale
Hellblade: Senua's Sacrifice
Momodora: Reverie Under the Moonlight
Slime Rancher
Wonder Boy: The Dragon's Trap
Dead Cells
Cat Quest
Hunt: Showdown
Moonlighter
Wargroove
Graze Counter
Doki Doki Literature Club
Bloodstained: Curse of the Moon
DISSIDIA FINAL FANTASY NT Free Edition
VLC media player
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
HP ePrint SW
iCloud
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
HP Orbit
Intel(R) Rapid Storage Technology
Bonjour
HP ePrint SW
Energy Star
Intel(R) PRO/Wireless Driver
Apple Mobile Device Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Management Engine Components
Epic Games Launcher Prerequisites (x64)
HP ePrint SW
Microsoft VC++ redistributables repacked.
Intel® Trusted Connect Service Client
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Management Engine Components
Microsoft Visual C++ 2005 Redistributable (x64)
Update for Windows 10 for x64-based Systems (KB4023057)
NVIDIA Ansel
NVIDIA Control Panel 430.86
NVIDIA Graphics Driver 430.86
NVIDIA GeForce Experience 3.17.0.126
NVIDIA Optimus Update 35.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 35.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.17.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Intel(R) Ready Mode Technology
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
HP Orbit Service
Intel(R) Rapid Storage Technology
HP ePrint SW
Apple Application Support (64-bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 00000B04
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00003328
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00002F70
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00003248
C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe 000037F8
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 000046F0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000004C0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003FB4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003510
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001CFC
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002CAC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00004AF8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004890
C:\Program Files (x86)\Steam\Steam.exe 00003114
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003F48
C:\Program Files\AVG\Antivirus\AVGUI.exe 000030E4
C:\Program Files\Mozilla Firefox\firefox.exe 00003864
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000030FC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001F40
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002FBC
C:\Program Files\WindowsApps\Microsoft.GamingApp_1906.1001.32.0_x64__8wekyb3d8bbwe\app\Xbox.exe 00003BF4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002364
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001FC0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.46.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 000046B8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003628
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.29.22003.0_x64__8wekyb3d8bbwe\GameBar.exe 00003458
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.29.22003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00004268
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19051.545.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002870
C:\Users\nperd\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 000022F8
C:\WINDOWS\Explorer.EXE 00000F74
C:\WINDOWS\System32\rundll32.exe 00000F8C
C:\WINDOWS\System32\svchost.exe 00001158
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003CB4
C:\WINDOWS\system32\DllHost.exe 00003F90
C:\WINDOWS\system32\SettingSyncHost.exe 0000273C
C:\WINDOWS\system32\conhost.exe 00002C0C
C:\WINDOWS\system32\sihost.exe 000009EC
C:\WINDOWS\system32\svchost.exe 00001184
C:\WINDOWS\system32\taskhostw.exe 00000B24
C:\Windows\System32\RuntimeBroker.exe 00003A04
C:\Windows\System32\SecurityHealthSystray.exe 00002968
C:\Windows\System32\smartscreen.exe 0000027C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000021D4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001C3C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000019AC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000E94

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Where in game does the crash occur? What have you tried to alleviate the problem so far? Does Final Fantasy XIV crash when there are any other programs running in the background?

Hope to see you online!

[Freshtoastnbutta]

Beginning of Stormblood. I’ve tried to use directx 9. It makes it worse. I’ve tried to underclock my graphics card. I’ve tried window mode. Nothing else is running when I play the game.

[Freshtoastnbutta]

Also sometimes I don’t even get an error code message either!

[Dynratygus]

Thank you for the reply!

Could you try doing a cleanboot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. Please also try doing a clean reinstall of the drivers.

Hope to see you online!