The Will of The Moon Crash

[DrNekro]

Hello,

Every time I finish the solo instance for the quest "The Will of The Moon" my game crashes. I've never experienced any other crashes and no other content similar to this crashes my game. Just this quest.

[Dynratygus]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.


Have any updates (optional or mandatory) or changes been made to the PC? When the game crashes, are any other programs running in the background? What have you tried so far to alleviate the issue? Could you also provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[DrNekro]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Alex\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Enterprise 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1801
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16299.496MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18731.496MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 909.176GB SYSTEM_FREEDISC_SPACE 49.109GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 19.791GB SYSTEM_FREEDISC_SPACE 2.475GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.875GB SYSTEM_FREEDISC_SPACE 12.692GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8149.748 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9882
SYSTEM_GRAPHICS_DRIVER_DATE 7/29/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {74A2909F-26A9-4550-98B4-2FDB8AC3209B}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1BA018F7-3F4E-4C64-ACF7-F648417FBAEC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7727
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/22/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {46DADFD0-9889-4C15-95E1-4C38FEFE0702}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7727
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/22/2016 00:00:00
SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID {FFEB519F-891C-4197-9E66-61B7D3882295}
SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ABDC7DF0-E601-11E8-8002444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9599A160-51DB-11E6-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9599C870-51DB-11E6-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9599C870-51DB-11E6-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9599EF80-51DB-11E6-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9599EF80-51DB-11E6-8006444553540000}
SYSTEM_INPUT_NAME Blue
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ABDD4140-E601-11E8-8006444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2AA9D3A0-5087-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ABE00060-E601-11E8-8008444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ABE02770-E601-11E8-800A444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
The Will of The Moon Crash - Google Chrome
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SlimDX Runtime .NET 4.0 x64 (January 2012)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
IIS Express Application Compatibility Database for x86
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Application Verifier x64 External Package
NVIDIA Ansel
NVIDIA 3D Vision Driver 398.82
NVIDIA Control Panel 398.82
NVIDIA Graphics Driver 398.82
NVIDIA GeForce Experience 3.10.0.95
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 29.1.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 29.1.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.4
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.10.0.95
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.02.2
vs_Graphics_Singletonx64
Microsoft Visual Studio Team Foundation Server 2015 Update 3 CTP1 Storyboarding Language Pack (x64) - ENU
Microsoft Visual Studio 2015 Update 3 Diagnostic Tools - amd64
Microsoft .NET Version Manager (x64) 1.0.0-beta5
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Samsung USB Driver for Mobile Phones
Microsoft SQL Server 2016 T-SQL ScriptDom
Visual Studio 2015 Prerequisites
Microsoft SQL Server 2016 LocalDB
icecap_collection_x64
Intel(R) Management Engine Components
Microsoft Visual Studio Team Foundation Server 2015 Update 3 CTP1 Office Integration Language Pack (x64) - ENU
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27024
Microsoft System CLR Types for SQL Server 2014
Microsoft Visual Studio 2015 Performance Collection Tools
Wampserver64 3.1.7


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PenTabletDriver\TabletDriver.exe 00001054
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\Reader_sl.exe 00002C38
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 0000332C
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001DA4
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 0000292C
C:\Program Files (x86)\ControlCenter4\BrCcUxSys.exe 000013FC
C:\Program Files (x86)\ControlCenter4\BrCtrlCntr.exe 00000F64
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001A74
C:\Program Files (x86)\Gyazo\GyStation.exe 000025FC
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 000017F4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002E18
C:\Program Files (x86)\Razer\InGameEngine\32bit\RazerIngameEngine.exe 00002218
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00001908
C:\Program Files (x86)\Samsung\SideSync4\SideSync.exe 000026D4
C:\Program Files (x86)\Steam\Steam.exe 000025F4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002D90
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exe 000020A0
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\upc.exe 0000267C
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000003FC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00000E88
C:\Program Files\Windows Defender\MSASCuiL.exe 00000AE0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002364
C:\Users\Alex\AppData\Local\Discord\app-0.0.305\Discord.exe 00002BA8
C:\Users\Alex\AppData\Local\razer\InGameEngine\cache\RzSynapse\RzCefRenderProcess.exe 00002E2C
C:\WINDOWS\Explorer.EXE 00001A14
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001CC0
C:\WINDOWS\system32\SettingSyncHost.exe 000022F8
C:\WINDOWS\system32\conhost.exe 00002428
C:\Windows\System32\RuntimeBroker.exe 00002CD0
C:\Windows\System32\smartscreen.exe 00003310
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000005A0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001B08
E:\SSD Games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002E44
E:\SSD Games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000178C
c:\windows\system32\sihost.exe 0000181C
c:\windows\system32\svchost.exe 00000834
c:\windows\system32\taskhostw.exe 000018F0

I'm on Steam and I currently have tried running it in DirectX11 and turning off the Steam overlay.

[DrNekro]

I apologize I have fixed the issue, Disabling steam overlay completely has stopped the crashing.

[Einmimiria]

Thank you for the update DrNekro.

As the issue has been resolved, this thread will be moved to Closed Concerns.

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