Game crashes when entering certain instances

[imjones]

I have been unable to enter alphascape v3.0 or any of the stormblood 24-man raids since ...well i dont remember when it started. i get this unexpected error has occured message:



and the game closes. i can't log back into that character until, i assume, they vote me out of the instance.

I have tried windowed and full screen, turning down graphics settings, and switching to directx 9, all to no avail.

Here is the system information paste:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\parad\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD Ryzen 7 2700 Eight-Core Processor (16 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16298.996MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18730.996MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.009GB SYSTEM_FREEDISC_SPACE 22.489GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 914.979GB SYSTEM_FREEDISC_SPACE 913.627GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 16.533GB SYSTEM_FREEDISC_SPACE 1.931GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1397.232GB SYSTEM_FREEDISC_SPACE 1028.430GB
SYSTEM_STORAGE I:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.903GB SYSTEM_FREEDISC_SPACE 162.849GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4077.668 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8149.498 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.11015.5009
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4077.668 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8149.498 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.11015.5009
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {317CE915-4763-4F1F-882E-7CA0A19895BF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8425
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/17/2018 00:00:00
SYSTEM_SOUND Headset Earphone (Corsair VOID PRO Wireless Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {52A9E63E-F882-4662-B9B0-B4342740AB44}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2018 00:00:00
SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID {A522691E-524E-4A3C-814E-C239211AB1EF}
SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E60262A0-24B4-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E602B0C0-24B4-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E6019F50-24B4-11E9-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E602D7D0-24B4-11E9-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E6021480-24B4-11E9-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E602D7D0-24B4-11E9-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E6023B90-24B4-11E9-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C9C8DE0-2539-11E9-8001444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E602FEE0-24B4-11E9-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E6023B90-24B4-11E9-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {34A30960-3260-11E9-8002444553540000}
SYSTEM_INPUT_NAME Controller (Gamepad F310)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {E0C78380-24D0-11E9-8010444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Task Manager
Technical Support - Post New Thread - Google Chrome
Downloads
#isabelles-isis-recruitment-camp - Discord
Movies & TV
Movies & TV
Settings
Settings
Origin
Origin
Origin
Origin
Origin
Origin
RtlS5Wake


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AVG AntiVirus FREE
AVG Secure Browser
Battle.net
Epson Scan 2
Google Chrome
HP JumpStart Apps
League of Legends
Logitech Camera Settings
McAfee LiveSafe
OBS Studio
Origin
Overwatch
Steam
Uplay
WinFF 1.5.5
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Epson Software Updater
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
OpenOffice 4.1.6
HP Support Solutions Framework
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26405
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
HP ePrint SW
HP JumpStart Bridge
HP Registration Service
EPSON Scan OCR Component
HP System Event Utility
HP ePrint SW
Realtek Card Reader
Google Update Helper
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26405
HP Connection Optimizer
HP Recovery Manager
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Realtek Ethernet Controller Driver
HP PC Hardware Diagnostics UEFI
HP Customer Experience Enhancements
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
REALTEK Bluetooth Driver
AMD Settings
Easy Photo Scan
CORSAIR iCUE Software
REALTEK Wireless LAN Driver
AVG Update Helper
Epson ReadyInk Agent (A)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
HP Audio Switch
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
HP ePrint SW
Microsoft XNA Framework Redistributable 4.0 Refresh
Apex Legends
Minecraft Launcher
Epson Event Manager
Battlefield™ V
HP PC Hardware Diagnostics Windows
Microsoft Visual C++ 2017 Redistributable (x86) - 14.14.26405
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
HP JumpStart Launch
HP Support Assistant
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Streamlabs OBS 0.12.3
AMD Software
EPSON XP-440 Series Printer Uninstall
GIMP 2.10.8
HP Documentation
Logitech Gaming Software 9.02
Duck Game
Tom Clancy's Rainbow Six Siege
Cook, Serve, Delicious! 2!!
Ultimate Chicken Horse
FINAL FANTASY XIV Online
Golf With Your Friends
Wizard of Legend
Katana ZERO
Battlerite
SOULCALIBUR VI
Lethal League Blaze
MORDHAU
Risk of Rain 2
Stick Fight: The Game
Slap City
Super Animal Royale
Vulkan Run Time Libraries 1.0.61.0
Wacom Tablet
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
HP ePrint SW
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD Settings
HP ePrint SW
Energy Star
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Bonjour
AMD Problem Report Wizard
HP ePrint SW
Voicemod
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
EpsonNet Print
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
Epson Customer Research Participation
HP ePrint SW
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
AMD User Experience Program Installer
Branding64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 000039B4
C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe 00003E98
C:\Program Files (x86)\Epson Software\PMA_A\PMA.exe 00004008
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000050BC
C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe 00003F58
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 00003ED8
C:\Program Files (x86)\Realtek\PCIE Wireless LAN\RtlS5Wake\RtlS5Wake.exe 00003E14
C:\Program Files (x86)\Steam\Steam.exe 000028BC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000052A8
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 000037F0
C:\Program Files\AVG\Antivirus\AVGUI.exe 0000363C
C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe 000039E4
C:\Program Files\HP\LightingBarControl\LightingBar.exe 00003570
C:\Program Files\Logitech Gaming Software\LCore.exe 00003598
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 0000277C
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000021D0
C:\Program Files\Windows Defender\MSASCuiL.exe 000034F4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 000045A4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000306C
C:\Users\parad\AppData\Local\Discord\app-0.0.305\Discord.exe 00002794
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003FA0
C:\Windows\System32\RuntimeBroker.exe 000004FC
C:\Windows\System32\smartscreen.exe 00005190
C:\Windows\System32\spool\drivers\x64\3\E_YATIRAE.EXE 000033A8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000244C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002284
C:\windows\Explorer.EXE 00000CCC
C:\windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002154
C:\windows\system32\ApplicationFrameHost.exe 000007D4
C:\windows\system32\DllHost.exe 00002EC0
C:\windows\system32\SettingSyncHost.exe 00002C20
C:\windows\system32\backgroundTaskHost.exe 0000531C
C:\windows\system32\conhost.exe 00003654
C:\windows\system32\wbem\unsecapp.exe 00000468
I:\Origin\Origin.exe 00001AE4
I:\Origin\QtWebEngineProcess.exe 00000AEC
I:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00005094
I:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00005370
c:\program files\common files\mcafee\modulecore\ModuleCoreService.exe 0000364C
c:\windows\system32\sihost.exe 00000EF0
c:\windows\system32\svchost.exe 00003280
c:\windows\system32\taskhostw.exe 00001E58

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, I'm unable to see the error message you are trying to show. If it's a picture, can you reupload it?

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

What have you tried so far to alleviate the issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[imjones]

I recently replaced my computer, it started around then. I tried turning on dx9, restoring defaults, running nothing but the game, and a clean install.

[Einmimiria]

Thank you for the reply imjones.

If this is a new PC, you may want to check for Windows updates. There may be a few 'Optional' or 'Recommended' updates that should be installed.

If this doesn't resolve the issue, try doing a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!