Results 1 to 6 of 6
  1. #1
    Player
    Axtys's Avatar
    Join Date
    Jun 2019
    Posts
    2
    Character
    Kheda'ra Muruuk
    World
    Balmung
    Main Class
    Red Mage Lv 56

    Consistent, reproducable Unexpected Error crashes

    So, I'll keep it short. I've been getting nearly-constant crashes every time I open my Armory Chest, but -only- the weapons tab. Any other tab, no problems, but as soon as I click the weapons tab, 99% of the time, the game instantly crashes with an "Unexpected Error" window. Near as I can tell, it has something to do with the icons not loading, as the items in the tab's bottom row are blanked out just before the crash occurs.

    I've tried deleting my character data, did not fix it. I've tried playing in DX9, did not fix it. Short of doing a complete re-install, I'm not sure what to do.
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Does his issue only happen with one character? Could you also provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Hope to see you online!
    (0)

  3. #3
    Player
    Axtys's Avatar
    Join Date
    Jun 2019
    Posts
    2
    Character
    Kheda'ra Muruuk
    World
    Balmung
    Main Class
    Red Mage Lv 56
    As far as I can tell, it only happens on my main character, though my other characters are fairly low-level, so I'm not sure if that's got anything to do with it. Also, it seems to infrequently crash whenever I teleport somewhere.
    Here's the system information output:

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\isaac\OneDrive\Documents
    FINAL FANTASY XIV ONLINE D:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride localhost


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS GU501GM.306
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16232.055MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 28520.055MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.190GB SYSTEM_FREEDISC_SPACE 15.467GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 39.240GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 6052.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8116.027 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_31ba00ea6900d67d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_31ba00ea6900d67d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_31ba00ea6900d67d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_31ba00ea6900d67d\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6286
    SYSTEM_GRAPHICS_DRIVER_DATE 8/14/2018 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM Unknown
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_63ab6efdbbd8fa92\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_63ab6efdbbd8fa92\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_63ab6efdbbd8fa92\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_63ab6efdbbd8fa92\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3064
    SYSTEM_GRAPHICS_DRIVER_DATE 5/4/2019 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Headphones (PLT BB PRO 2 Stereo)
    SYSTEM_SOUND_DEVICE_ID {D426E0B4-0340-4A00-A392-927C40274E8A}
    SYSTEM_SOUND_DEVICE_NAME BthA2DP.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0441
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/8/2018 00:00:00
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {036CF7D3-45C7-4182-B8A4-F4ECB3F8B791}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8586
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/4/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7CEE3DA0-86B9-11E8-8001444553540000}
    SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7CEE64B0-86B9-11E8-8002444553540000}
    SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7CEE64B0-86B9-11E8-8003444553540000}
    SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7CEE64B0-86B9-11E8-8004444553540000}
    SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7CEE64B0-86B9-11E8-8005444553540000}
    SYSTEM_INPUT_NAME ASUS Wireless Radio Control
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B7456830-8776-11E8-8012444553540000}
    SYSTEM_INPUT_NAME USB Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B7456830-8776-11E8-8011444553540000}
    SYSTEM_INPUT_NAME USB Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B7458F40-8776-11E8-8013444553540000}
    SYSTEM_INPUT_NAME USB Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7CEEB2D0-86B9-11E8-8009444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8BEF5E80-86D0-11E8-800B444553540000}
    SYSTEM_INPUT_NAME G300s Optical Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EB084070-86D6-11E8-8010444553540000}
    SYSTEM_INPUT_NAME Blue Snowball
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    Consistent, reproducable Unexpected Error crashes - Mozilla Firefox
    FFXIVLauncher
    FINAL FANTASY XIV
    #math-chat - Discord
    Settings
    Calculator
    Inbox - Hotmail ‎- Mail
    Settings
    Microsoft Store
    Netflix
    Steam
    Cloud Player | Audible.com - Mozilla Firefox
    Calculator
    Mail
    Microsoft Store
    Task Manager
    ASUS_Check
    AsGpuCheck
    ASUS_FRQ_Control


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe AIR
    Adobe Creative Cloud
    Adobe Flash Player 32 NPAPI
    Adobe Flash Player 32 PPAPI
    Battle.net
    CrypTool 1.4.41
    Deluge 1.3.15
    GameFirst V
    Google Chrome
    Heroes of the Storm
    League of Legends
    Livestreamer 1.12.2
    MEGAsync
    Origin
    Overwatch
    Adobe Photoshop CC 2018
    PunkBuster Services
    Steam
    Streamlink Twitch GUI
    Tropico 6
    Uplay
    World of Warcraft
    Intel(R) Wireless Bluetooth(R)
    ASUS Aac_NBDT HAL
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    AURA Service
    XSplit Gamecaster
    GameFirst V
    Java 8 Update 211
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27027
    Microsoft SQL Server Compact 3.5 SP2 ENU
    PDF-XChange Editor
    ASUS Keyboard HAL
    ASUS GiftBox Service
    The Sims™ 4
    Java Auto Updater
    Titanfall™ 2
    ASUS GPU Check
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27024
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Intel(R) Dynamic Platform and Thermal Framework
    Intel(R) Trusted Connect Services Client
    AURA Service
    Thunderbolt™ Software
    Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27024
    Microsoft Visual C++ 2005 Redistributable
    Chrome Remote Desktop Host
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2005 Redistributable
    ASUS_FRQ_Control
    NVIDIA PhysX
    WinFlash
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    ASUS Update Helper
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Respondus LockDown Browser 2
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    ASUS AURA Display Component
    Microsoft VC++ redistributables repacked.
    Intel(R) Trusted Connect Service Client x86
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Asus Sonic Radar 3
    Apex Legends
    ASUS Hello
    ASUS Check Device
    Minecraft Launcher
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    ASUS Mouse HAL
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    Intel® PROSet/Wireless Software
    Adobe AIR
    ASUS MB Peripheral Products
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    ASUS Live Update
    Asus Sonic Studio 3
    ASUS AURA Headset Component
    Nexus Mod Manager
    7-Zip 18.05 (x64)
    Bitdefender Agent
    GIMP 2.10.8
    IrfanView 4.51 (64-bit)
    Logitech Gaming Software 9.00
    Mozilla Firefox 67.0.1 (x64 en-US)
    Mozilla Maintenance Service
    Microsoft Office 365 - en-us
    Microsoft OneNote Home and Student 2016 - en-us
    Speccy
    Galactic Civilizations II: Ultimate Edition
    Sins of a Solar Empire: Rebellion
    Starbound
    Sonic Adventure™ 2
    PAYDAY 2
    Fallout: New Vegas
    Distance
    Crypt of the NecroDancer
    Battlefield: Bad Company 2
    Shovel Knight: Treasure Trove
    Darkest Dungeon®
    RimWorld
    STAR WARS™ Empire at War: Gold Pack
    Tom Clancy's Rainbow Six Siege
    Fallout 4
    DOOM
    Undertale
    Endless Space 2
    Stardew Valley
    Team Fortress 2
    Paladins
    Tokyo 42
    Orwell
    Lethal League Blaze
    Dota 2
    Battlefleet Gothic: Armada II
    PLAYERUNKNOWN'S BATTLEGROUNDS
    MONSTER HUNTER: WORLD
    Devil May Cry 5
    Monolith
    Portal 2
    Risk of Rain 2
    Distrust
    Yakuza 0
    Heroes of Hammerwatch
    Splitgate: Arena Warfare
    DRAGON BALL FighterZ
    Supreme Commander: Forged Alliance
    Vulkan Run Time Libraries 1.0.65.1
    Wacom Tablet
    ASUS Aac_NBDT HAL
    Asus AudioCaptureNotificationConfigurator
    Microsoft Visual C++ 2005 Redistributable (x64)
    ASUS Keyboard HAL
    ASUS Promotion
    Asus SonicRadar3Setup
    ASUS Mouse HAL
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Intel(R) Rapid Storage Technology
    Java 8 Update 211 (64-bit)
    MPC-HC 1.7.13 (64-bit)
    Malwarebytes version 3.7.1.2839
    Asus ProductDaemonSetup
    UE4 Prerequisites (x64)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel® PROSet/Wireless WiFi Software
    Intel(R) Rapid Storage Technology
    Microsoft VC++ redistributables repacked.
    Asus ApoDispatchConfigurator
    Intel(R) Management Engine Driver
    UpdateAssistant
    PDF-XChange Editor
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Asus SonicStudio3Setup
    Java SE Development Kit 8 Update 211 (64-bit)
    ROGKBFWUpdateTool
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Asus NahimicSettingsConfigurator
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Intel(R) Serial IO
    ASUS AURA Headset Component
    Intel(R) Management Engine Components
    Asus SonicMapperConfigurator
    Asus DeviceRoutingConfigurator
    ASUS AURA Display Component
    NVIDIA Ansel
    NVIDIA Control Panel 430.64
    NVIDIA Graphics Driver 430.64
    NVIDIA GeForce Experience 3.19.0.94
    NVIDIA Optimus Update 37.0.0.0
    NVIDIA Update 37.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.13
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.19.0.94
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Intel(R) Management Engine Components
    ASUS MB Peripheral Products
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
    Intel(R) Chipset Device Software
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    ROG Gaming Center
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    ASUS Aura SDK
    Microsoft SQL Server Compact 3.5 SP2 x64 ENU
    Asus ProfileSwitcherCleanup
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706
    Intel(R) Serial IO


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\ASUS\ASUS GiftBox Service\GiftBox.Agent.exe 00002858
    C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00004F28
    C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00001460
    C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 000032A4
    C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\Coresync.exe 00004B44
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 000043D4
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 00003C04
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 0000449C
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000044FC
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003518
    C:\Program Files (x86)\Steam\Steam.exe 00001CE8
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000042B8
    C:\Program Files\Logitech Gaming Software\LCore.exe 00000244
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00003024
    C:\Program Files\Microsoft Office\root\Office16\ONENOTEM.EXE 00004558
    C:\Program Files\Mozilla Firefox\firefox.exe 0000482C
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000283C
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00003AFC
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003B04
    C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00001724
    C:\Program Files\Windows Defender\MSASCuiL.exe 000037B4
    C:\Program Files\WindowsApps\B9ECED6F.ASUSBatteryHealthCharging_1.0.8.0_x86__qmba6cd70vzyy\ASUS Battery Health Charging\BhcMgr.exe 00004208
    C:\Program Files\WindowsApps\B9ECED6F.ASUSKeyboardHotkeys_1.0.10.0_x86__qmba6cd70vzyy\ATK Package\HControl.exe 000021AC
    C:\Program Files\WindowsApps\B9ECED6F.ROGAuraCore_2.1.30.0_x86__qmba6cd70vzyy\AuraListen.exe 00002830
    C:\Program Files\WindowsApps\B9ECED6F.ROGGameVisual_1.1.1.0_x64__qmba6cd70vzyy\ACMON.exe 00002DAC
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000432C
    C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1904.31.0_x64__8wekyb3d8bbwe\Calculator.exe 0000160C
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00004EB8
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002B34
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20174.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000021A0
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20174.0_x64__8wekyb3d8bbwe\HxTsr.exe 00004854
    C:\Users\isaac\AppData\Local\Discord\app-0.0.305\Discord.exe 000040C4
    C:\Users\isaac\AppData\Local\MEGAsync\MEGAsync.exe 00003674
    C:\WINDOWS\Explorer.EXE 000019E0
    C:\WINDOWS\System32\DriverStore\FileRepository\atkwmiacpiio.inf_amd64_a5cf007e1dac78ef\AsMonStartupTask64.exe 00000D54
    C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_31ba00ea6900d67d\igfxEM.exe 00001D18
    C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_31ba00ea6900d67d\igfxext.exe 000023B4
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00000934
    C:\WINDOWS\system32\DllHost.exe 00003CD0
    C:\WINDOWS\system32\SettingSyncHost.exe 000028F8
    C:\WINDOWS\system32\conhost.exe 00001060
    C:\WINDOWS\system32\rundll32.exe 000045D4
    C:\WINDOWS\system32\wwahost.exe 00002CA8
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000360C
    C:\Windows\System32\GameBarPresenceWriter.exe 000040CC
    C:\Windows\System32\RuntimeBroker.exe 000020E0
    C:\Windows\System32\SystemSettingsBroker.exe 000001AC
    C:\Windows\System32\smartscreen.exe 000046FC
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002BD0
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000AA0
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000022AC
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002E38
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000028E8
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003FD4
    c:\windows\system32\sihost.exe 00000DF8
    c:\windows\system32\svchost.exe 00001DDC
    c:\windows\system32\taskhostw.exe 00000F5C
    (0)
    Last edited by Axtys; 06-09-2019 at 09:58 AM.

  4. #4
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for the reply.

    Could you try doing a cleanboot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

    Hope you see you online!
    (0)

  5. #5
    Player
    Altaeciana's Avatar
    Join Date
    Aug 2013
    Posts
    67
    Character
    Excali Purr
    World
    Excalibur
    Main Class
    Astrologian Lv 90
    I am experiencing the same exact issue.

    Here's a system report, but it's not going to explain all this. Everything else I run works flawlessly. The problem lies with FFXIV in some way.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\HolySheep\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride <local>


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 08/03/13 07:48:04 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16263.535MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 17287.535MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.936GB SYSTEM_FREEDISC_SPACE 34.708GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 596.170GB SYSTEM_FREEDISC_SPACE 34.733GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 50.689GB SYSTEM_FREEDISC_SPACE 1.487GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 18.628GB SYSTEM_FREEDISC_SPACE 0.087GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY9
    SYSTEM_GRAPHICS_CHIP GeForce GTX 760
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2007.125 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8131.768 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
    SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 2160 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4835
    SYSTEM_GRAPHICS_DRIVER_DATE 10/15/2017 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {142C1744-1567-4766-9470-A3FD2E30F098}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
    SYSTEM_SOUND S23C350 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {15EBF45D-BAB9-4627-931A-B436AFAAE5C8}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {A9A9F651-3E1F-404C-B010-37DF8D5DD405}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
    SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {E424DD6A-7266-4FB6-AD86-6A9D1FA8221B}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
    SYSTEM_SOUND Headset Earphone (3- Wireless Controller)
    SYSTEM_SOUND_DEVICE_ID {FFFF02D5-57D1-4D5A-9EB7-8D94F58A8D74}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EE9C0B70-BC11-11E8-8001444553540000}
    SYSTEM_INPUT_NAME LucidSound Battery Charger
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {76F74F50-B6E6-11E4-8001444553540000}
    SYSTEM_INPUT_NAME G400s Optical Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6B967790-9B57-11E3-8004444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6B95DB50-9B57-11E3-8001444553540000}
    SYSTEM_INPUT_NAME Logitech Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6B965080-9B57-11E3-8002444553540000}
    SYSTEM_INPUT_NAME Logitech Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {57730730-3821-11E4-8001444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {6B969EA0-9B57-11E3-8005444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6B96C5B0-9B57-11E3-8006444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6B96C5B0-9B57-11E3-8007444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6B965080-9B57-11E3-8003444553540000}
    SYSTEM_INPUT_NAME G15 Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8F4478F0-731B-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Wireless Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {6B96ECC0-9B57-11E3-8008444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A0FD5CF0-A504-11E6-8001444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Consistent, reproducable Unexpected Error crashes - Google Chrome
    FINAL FANTASY XIV
    NVIDIA GeForce Overlay
    Update (Spybot - Search & Destroy 2.7)
    28.4% - System Scan (Spybot - Search & Destroy 2.7, administrator privileges)


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe AIR
    Adobe Flash Player 32 NPAPI
    Advanced BAT to EXE Converter v4.11
    Advanced Combat Tracker (remove only)
    Audacity 2.0.6
    AVG AntiVirus FREE
    AVG Web TuneUp
    Battle.net
    FF Logs Uploader
    Fraps (remove only)
    Google Chrome
    ON_OFF Charge 2 B13.1028.1
    LAME v3.99.3 (for Windows)
    marvell 91xx driver
    Mozilla Thunderbird 31.6.0 (x86 en-US)
    OBS Studio
    Microsoft Office Home and Student 2010
    PingPlotter 5 5.00.9
    StarCraft II
    Steam
    µTorrent
    VLC media player
    Winamp
    Windows Live Essentials
    XviD4PSP 6.0
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Nero Video Samples
    gpedt.msc 1.0
    Adobe AIR
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Instagiffer version 1.32
    Nero Abstract Themes
    Photo Gallery
    PingPlotter 5
    Nero Kwik Themes Basic
    Media Go
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Windows Live Mail
    Nero Blu-ray Player
    Nero Video Transitions 1
    Nero Burning Core
    Intel(R) USB 3.0 eXtensible Host Controller Driver
    Nero SharedVideoCodecs
    Junk Mail filter update
    Java 8 Update 45
    Samsung Magician
    Nero Cliparts
    Nero Effects Basic
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Nero MediaHome
    Nero RescueAgent
    eReg
    Microsoft ASP.NET MVC 4 Runtime
    Windows Live Installer
    Java Auto Updater
    Nero PiP Effects 1
    Nero Holiday and Sports Themes
    Nero 2015 Content Pack
    Media Go Video Playback Engine 2.16.102.12020
    Ant Video downloader (Native messaging host)
    Windows Live PIMT Platform
    Google Update Helper
    Intel(R) Management Engine Components
    Nero Update
    FF Logs Uploader
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
    Nero Recode
    ON_OFF Charge 2 B13.1028.1
    Nero Express
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Windows Live Mail
    Nero 2015
    Prerequisite installer
    Nero Football (Soccer) Themes
    Windows Live Messenger
    Bing Desktop
    Nero Video
    Windows Live Writer
    Nero Disc to Device
    Microsoft Visual C++ 2005 Redistributable
    Nero Retro Film Themes
    Nero Prerequisite Installer 4.0
    Nero Platinum Effects 12
    Movie Maker
    MSVCRT
    MSVCRT110
    Samsung_MonSetup
    Windows Live SOXE Definitions
    Microsoft Office Access MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Excel MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office PowerPoint MUI (English) 2010
    Update for Microsoft PowerPoint 2010 (KB4022136) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Publisher MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Outlook MUI (English) 2010
    Security Update for Microsoft Word 2010 (KB4461625) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Security Update for Microsoft Outlook 2010 (KB4461576) 32-Bit Edition
    Microsoft Office Word MUI (English) 2010
    Security Update for Microsoft Word 2010 (KB4461625) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proof (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3055042) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Microsoft Office Proof (French) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proof (Spanish) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553332) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553313) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2999508) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3054886) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB3114414) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4461579) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Microsoft Office Proofing (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Single Image 2010
    Security Update for Microsoft Office 2010 (KB2956063) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589318) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB4464524) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589339) 32-Bit Edition
    Security Update for Microsoft Excel 2010 (KB4462230) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4462223) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4462172) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553332) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2881029) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2791057) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4022206) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553313) 32-Bit Edition
    Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3213631) 32-Bit Edition
    Update for Microsoft Visio 2010 (KB3115314) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4092436) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4464567) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition
    Update for Microsoft Access 2010 (KB4018363) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB3114559) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3114565) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4461626) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition
    Security Update for Microsoft Publisher 2010 (KB4011186) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4462177) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3054873) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2999508) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3054886) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553388) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3055047) 32-Bit Edition
    Definition Update for Microsoft Office 2010 (KB3115475) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3191908) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4462187) 32-Bit Edition
    Security Update for Microsoft Visio Viewer 2010 (KB2999465) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB4461619) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2881030) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3128031) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4461579) 32-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553308) 32-Bit Edition
    Security Update for Microsoft PowerPoint 2010 (KB4461521) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4022208) 32-Bit Edition
    Microsoft Office Shared MUI (English) 2010
    Security Update for Microsoft Office 2010 (KB3213626) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4022206) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4011610) 32-Bit Edition
    Microsoft Office OneNote MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2956075) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Windows Live UX Platform
    Nero Family and Events Themes
    Windows Live Writer
    Windows Live Photo Common
    Visual Studio 2012 x86 Redistributables
    Windows Live Writer Resources
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Nero Launcher
    Dual-Core Optimizer
    Windows Live UX Platform Language Pack
    FVD Downloader Module
    Windows Live Writer
    Nero Audio Pack 1
    Google Update Helper
    Windows Live Communications Platform
    Windows 7 Upgrade Advisor
    Nero Device Updates
    Nero ControlCenter
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Nero PiP Effects Basic
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Nero Burning ROM
    Spybot - Search & Destroy
    PlayStation(R)Network Downloader
    Nero Info
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Nero Core Components
    Google Talk Plugin
    Photo Common
    Nero Image Samples
    Media Go Network Downloader
    Windows Live SOXE
    Movie Maker
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Nero Disc Menus 3
    MSVCRT_amd64
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
    XMedia Recode version 3.3.7.9
    Photo Gallery
    D3DX10
    Nero Disc Menus Basic
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
    Windows Live Messenger
    Nero Disc Menus 1
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Windows Live Essentials
    Nero Disc Menus 2
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Bing Bar
    HexChat
    Logitech Gaming Software 9.00
    Logitech Unifying Software 2.50
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
    Mozilla Firefox 67.0 (x64 en-US)
    Mozilla Maintenance Service
    Intel(R) Network Connections 18.5.54.0
    Logitech SetPoint 6.67
    MOBIUS FINAL FANTASY
    Vulkan Run Time Libraries 1.0.3.0
    Vulkan Run Time Libraries 1.0.61.0
    WinRAR 5.01 (64-bit)
    PeerBlock 1.1+ (r691)
    Core Temp 1.14
    Perl (x64)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64)
    Microsoft .NET Framework 4.5.2
    Windows Live Family Safety
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) Rapid Storage Technology
    Intel(R) Network Connections 18.5.54.0
    Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
    VC_CRT_x64
    Bonjour
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Python 2.7.8 (64-bit)
    Logitech Gaming Software
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Silverlight
    Visual Studio 2012 x64 Redistributables
    Microsoft Office Office 64-bit Components 2010
    Microsoft Office Shared 64-bit MUI (English) 2010
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Intel(R) Rapid Storage Technology
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
    Microsoft Application Error Reporting
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    NVIDIA Control Panel 430.86
    NVIDIA Graphics Driver 430.86
    NVIDIA GeForce Experience 3.19.0.94
    NVIDIA Optimus Update 11.10.11
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 37.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.16
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.19.0.94
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Intel® Trusted Connect Service Client
    Update for Windows 10 for x64-based Systems (KB4023057)
    Windows Live MIME IFilter
    Windows Live ID Sign-in Assistant
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    SAMSUNG USB Driver for Mobile Phones
    MSVCRT110_amd64
    Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 000027F8
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001DA8
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000029AC
    C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe 0000304C
    C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdate.exe 000041CC
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002E10
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003CF8
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003250
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000033A4
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001E84
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002084
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002AA4
    C:\Program Files\Windows Defender\MSASCuiL.exe 00002A1C
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002928
    C:\Users\HolySheep\AppData\Local\Akamai\netsession_win.exe 00001FBC
    C:\Users\HolySheep\Downloads\DS4Windows\DS4Windows.exe 00002C68
    C:\WINDOWS\Explorer.EXE 00001A1C
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F8C
    C:\WINDOWS\system32\DllHost.exe 000025D4
    C:\WINDOWS\system32\SettingSyncHost.exe 000026D8
    C:\WINDOWS\system32\conhost.exe 00003CFC
    C:\WINDOWS\system32\igfxEM.exe 0000120C
    C:\WINDOWS\system32\svchost.exe 00000C24
    C:\Windows\System32\GameBarPresenceWriter.exe 000009C8
    C:\Windows\System32\RuntimeBroker.exe 00000F18
    C:\Windows\System32\smartscreen.exe 00003538
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001124
    c:\windows\system32\sihost.exe 00000D38
    c:\windows\system32\svchost.exe 00002AE4
    c:\windows\system32\taskhostw.exe 00000EB4

    The report does show that I am running a system scan at the time of its generation, but the errors were occuring before that scan even began. The system scan is to help me determine if I am a cause of the problems in some way.

    Every time my client crashes, it loads the usual black blank screen with the 90002 error message.

    Relogging in I encounter different client symptoms each time. From the frozen zone to invisible player models, it varies and is inconsistent with processing potential. But every crash results in the same error.

    This has only just begun occurring for me within the past half hour. I have been logged in FFXIV since 8 AM EST.

    Additional information:

    Datacenter: Primal
    World: Excalibur
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  6. #6
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the reply Axtys.

    It sounds like you may have a corrupt file associated with the armory chest. You mentioned you haven't reinstalled the game yet in your initial post. Have you tried it since you posted that?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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