I think what most people forget is that the series is over twenty years old now. It has fans spanning over the various generations. There are people who started with the original, people who started with later titles like VII and played older games, and there are people who started with latter games like X, never looked back and unless they get more DS remakes, probably never will. There will and probably already have been people who start with XIV and have no prior experience whatsoever. Given all of these different starting times, the different groups involved in this game are going to have a different expectation of how things should be.

That being the case, Square Enix is never going to be able to bring something to the table that can please every single fan. I find that the perfect example of this situation would be Sonic the Hedgehog - notice how his newer games are notorious for having been widely panned by old fans, but the younger ones gobbled them up?

What SE needs to do is decide what would make the better game - one that most appeases X group of fans or one that appeases Y Group of fans, where can they allow concessions, and how to differentiate it from both other FF games and other MMO games. I don't think the original dev team took any of this into consideration; instead, as has been said by a member of this forum, though I can't quite remember who, they reinvented the wheel as a square and wondered why it didn't roll.