ah sorry, I copied the dxdiag report, not the config one from the launcher, pleas find that below:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Arthur\Documents
FINAL FANTASY XIV - A Realm Reborn G:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 3.30
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16347.039MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18779.039MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.519GB SYSTEM_FREEDISC_SPACE 25.176GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2047.776GB SYSTEM_FREEDISC_SPACE 1362.684GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 746.519GB SYSTEM_FREEDISC_SPACE 564.746GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8173.520 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3039
SYSTEM_GRAPHICS_DRIVER_DATE 4/16/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8173.520 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3039
SYSTEM_GRAPHICS_DRIVER_DATE 4/16/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND VX240M (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A53E7AD1-FB1E-489C-B6A5-12DFB4F797E2}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND BenQ GL2450H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2429968B-A8D4-4502-BA16-7B88244EFDDC}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Headset Earphone (Corsair VOID PRO Wireless Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {D258B05A-202F-4680-9BF3-9781A48B0E40}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/19/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5B98BB80-00EF-11E8-8001444553540000}
SYSTEM_INPUT_NAME Corsair VOID PRO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6E5BD670-1E9D-11E6-8001444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {3337B040-84B7-11E9-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 110
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5B98E290-00EF-11E8-8004444553540000}
SYSTEM_INPUT_NAME Corsair VOID PRO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F22A9920-927F-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F22AE740-927F-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33382570-84B7-11E9-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EBDE0220-0691-11E8-8001444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Unexpected Error crashes game frequently at random intervals - Google Chrome
FFXIVLauncher


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Leisure Suit Larry - Magna Cum Laude Uncut and Uncensored!
Space Quest 1 - The Sarien Encounter
Battle.net
EasyBCD 2.3
Google Chrome
Katawa Shoujo
Origin
Overwatch
Microsoft Pandora's Box
PCSX2 - Playstation 2 Emulator
PSO2 Tweaker
Rockstar Games Social Club
Steam
Uplay
WinCDEmu
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
UE4 Prerequisites (x64)
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Intel® Security Assist
Majesty Gold HD
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Leisure Suit Larry - Magna Cum Laude
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Majesty 2 Collection
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Project64 version 2.3.0.210
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
CORSAIR iCUE Software
Asmedia USB Host Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
OpenOffice 4.1.3
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Streamlabs OBS 0.14.1
Intel(R) Network Connections 20.4.307.0
Grand Theft Auto: Vice City
XCOM: Enemy Unknown
STAR WARS™ Knights of the Old Republic™ II: The Sith Lords™
FTL: Faster Than Light
I Am Alive
DLC Quest
Knights of Pen and Paper +1
Chroma Squad
Death Road to Canada
YOU DON'T KNOW JACK Vol. 1 XL
Rocket League
YOU DON'T KNOW JACK Vol. 2
YOU DON'T KNOW JACK Vol. 3
YOU DON'T KNOW JACK Vol. 4 The Ride
Darkest Dungeon
Grand Theft Auto V
FINAL FANTASY IV
Convoy
Tales from the Borderlands
The Jackbox Party Pack
FINAL FANTASY IV: THE AFTER YEARS
Quiplash
CrossCode
No Time To Explain Remastered
Fallout 4
The Jackbox Party Pack 2
Gratuitous Space Battles
River City Ransom: Underground
The Jackbox Party Pack 3
I am Setsuna
Drawful 2
Fibbage XL
Vanquish
Titan Quest Anniversary Edition
Bloodstained: Ritual of the Night
South Park The Fractured But Whole
Beat Hazard
Mr.President!
Oh...Sir! The Insult Simulator
Warhammer: Vermintide 2
Far Cry 5
MONSTER HUNTER: WORLD
Into the Breach
STAR WARS™ Jedi Knight: Jedi Academy™
The Jackbox Party Pack 4
HOARD
Shark Dating Simulator XL
Stick Fight: The Game
Doki Doki Literature Club
The Jackbox Party Pack 5
Gemini Rue
Bloodstained: Curse of the Moon
Bloodstained: Ritual of the Night - Beta Backer Demo
Intel(R) Network Connections 20.4.307.0
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Malwarebytes version 3.7.1.2839
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) ME UninstallLegacy
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Management Engine Components
Intel(R) Serial IO
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 430.39
NVIDIA GeForce Experience 3.18.0.102
NVIDIA Optimus Update 36.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 36.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.18.0.102
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Management Engine Components
Ventrilo Client for Windows x64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\Corsair Utility Engine\iCUE.exe 00002178
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001274
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000017CC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19051.545.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001D94
C:\WINDOWS\Explorer.EXE 00001744
C:\WINDOWS\system32\SettingSyncHost.exe 00001FA0
C:\WINDOWS\system32\sihost.exe 00000F80
C:\WINDOWS\system32\svchost.exe 0000199C
C:\WINDOWS\system32\taskhostw.exe 0000152C
C:\Windows\System32\RuntimeBroker.exe 00000D38
C:\Windows\System32\smartscreen.exe 00001C48
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001C98
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000019F0
G:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000EE0
G:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000009EC


As for attempted fixes, I've reinstalled the game a few times, including redownloading the installer, I've updated all kinds of drivers; even windows 10 itself was repaired / updated. Adjusted graphical settings, ran a clean boot, Called square enix of america support and windows support (regarding direct X and various drivers), and various other attempted tweaks and old post answers to similar questions