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Thread: Cannot log in

  1. 06-05-2019 04:01 PM #1
    Lordfurious
    Player
    Lordfurious's Avatar
    Join Date
    Dec 2013
    Posts
    100
    Character
    Aeris Gains
    World
    Diabolos
    Main Class
    Conjurer Lv 80

    Cannot log in

    I am receiving a message on the PlayStation 4 that says you could not log in because the service account in question is not registered. If you would like to log into the service please log in to Square Enix account management system and register the service account.

    The account is registered in fact a payment was recently processed within the last couple of days for another month of subscription. Please help.
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  2. 06-06-2019 06:24 AM #2
    Dynratygus
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon HellbentHeretic and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the North American Support Center. To assist with contacting them, we have gone ahead and opened a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID.

    This thread will be moved to ‘Support Center Ticket Created’.

    Hope you see you online!
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