Super not helpful. I think you may be losing another subscriber.

System 09:48：You are now connected to Agent Piati.

Agent Piati 09:48：Hello and thank you for contacting the SQUARE ENIX Support Center. Just a few moments while I review the information on the ticket. While I look over your ticket information, may I have your first name please?

Customer 09:48：Hello Piati, my name is Travis.

Agent Piati 09:48：Hello Travis. For clarification, you are receiving a Direct X Error when trying to play Final Fantasy XIV?

Customer 09:48：Correct.

Agent Piati 09:49：Alright. I can provide some suggestions that you can try to help resolve the error, as well as inform to make a post on our official forums if you would like.

Customer 09:50：I posted to the official site, as have others, and no solutions have been offered.

Customer 09:51：So far I have uninstalled and reinstalled game. Ensured all drivers are current. Cleaned registry. Ran mal-ware scan. Verified no overheating of components.Ran game in compatibility mode. Ran stress tests on memory, CPU and GPU. Updated Windows 10 to most current build. Disabled all overlays and non-essential programs/processes.

Agent Piati 09:52：That is a good bit of things to try. I can provide more suggestions if possible. Many apologies if some of the suggestions are repeats.

Agent Piati 09:54：Please try the following troubleshooting methods in order to resolve the issue:

- Update/reinstall your graphics card drivers (preferably a clean install)
- Disable all programs/overlays running in the background
- Make sure your anti-virus software has the appropriate exceptions for Final Fantasy XIV
- Set compatibility mode to Windows 7 (Right-click the exe file, select 'Properties,' select the 'Compatibility' tab and choose Windows 7.
- Perform a clean boot*

*To perform a clean boot for Windows 8/10: Open the Task Manager and select the 'Start Up' Tab. disable everything here and restart the PC.

Windows 7: Click Start, type 'msconfig.exe' in the Start Search Box, then press Enter to start the System Configuration utility. On the General tab, click the Selective Startup option, and then click to clear the Load Startup Items check box. On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

Agent Piati 09:54：Should the issue still persist after attempting all the listed troubleshooting, we advise that you reinstall the game (make sure to delete any FFXIV files in the 'My Documents' > 'My Games' > 'Final Fantasy XIV' folder). You can re-download the game client at the following link. : http://www.finalfantasyxiv.com/playersdownload/na. We recommend that the game be installed on the C: drive, as installing it on any drive that is not the default may cause more problems.

Customer 09:55：So, I've done all those things.

Agent Piati 09:55：Alright. Let me see if I can find anymore suggestions for this error.

Agent Piati 09:59：Many apologies. Have you forwarded the necessary ports?

Customer 10:00：On router? yes.

Agent Piati 10:00：Just for clarification:

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

These ports, correct?

Customer 10:01：let me verify

Agent Piati 10:01：Much appreciated

Customer 10:03：Yes.

Agent Piati 10:04：I can perform a tracert to see if there is any packet loss, if you would like?

Customer 10:06：sure.

Customer 10:07：XX.XX.XXX.XX

Agent Piati 10:07：Many thanks. One moment please.

Agent Piati 10:13：I do see packet loss from 14-30. Who/what is your ISP?

Customer 10:13：Comcast.

Customer 10:14：I don't see how internet connection effects Directx though.

Agent Piati 10:14：That is where it shows the connection dropping off.

Agent Piati 10:15：With the loss from 14-30, it just means that something from you to our servers is causing interference with being able to access the game. It might not be the exact cause of the DirectX error, however that is a factor to include.

Customer 10:16：So what could other factor's be?

Agent Piati 10:18：Have you reinstalled DirectX? I do know that the issue could also be with the drivers. I see that you said you updated them, however it may need to be reinstalled.

Customer 10:18：I have.

Customer 10:18：Ran a dxdiag as well.

Customer 10:18：It's becoming unplayable due to the frequent crashes.

Agent Piati 10:20：I do apologize. I can go ahead and take all of this information and forwarded it as feedback to the appropriate department. I wish there were more suggestions I could provided, however we are limited with what technical information we have to provide for these errors. If anything, I would also advise contacting your Internet Service Provider and making a report with them.

System 10:22：Succeeded in sending tracert.PNG

Customer 10:22：Attached is my tracert to the Aether server.

Agent Piati 10:22：I am not able to see images per security purposes. Many apologies.

Customer 10:23： 1 5 ms 3 ms 4 ms testwifi.here [192.168.86.1]
2 16 ms 16 ms 12 ms 96.120.61.69
3 16 ms 17 ms 18 ms ae-102-rur01.salem.or.bverton.comcast.net [162.151.212.45]
4 13 ms 12 ms 11 ms ae-2-rur02.salem.or.bverton.comcast.net [68.85.146.170]
5 21 ms 17 ms 19 ms 96.108.80.73

Customer 10:23： 6 20 ms 21 ms 24 ms be-33490-cr01.seattle.wa.ibone.comcast.net [68.86.92.217]
7 25 ms 20 ms 20 ms be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]
8 22 ms 21 ms 21 ms ae-31.a00.sttlwa01.us.bb.gin.ntt.net [129.250.66.149]
9 36 ms 35 ms 38 ms ae-14.r05.sttlwa01.us.bb.gin.ntt.net [129.250.5.133]
10 28 ms 23 ms 25 ms ae-6.r23.sttlwa01.us.bb.gin.ntt.net [129.250.2.88]

Customer 10:23： 11 34 ms 40 ms 35 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 36 ms 41 ms 41 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13 39 ms 41 ms 39 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
14 38 ms 41 ms 47 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 38 ms 39 ms 42 ms 204.2.229.234
16 37 ms 47 ms 50 ms 204.2.229.9

Agent Piati 10:24：I see no loss for that tracert. However when I ran the tracert there was loss. I am not sure what more I can suggest in regards to the error received. I do apologize again for the inconvenience.

Customer 10:24：I am simply showing the tracert from me to the server as ok. if you're seeing issues on your side.. that implies it's on your end.

Customer 10:25：Pleas eescalate the situation as I would like to experience the expansion without crashed. Thank you.

Agent Piati 10:25：I will forwarded all the feedback provided to me to the appropriate department. Apologies that there isn't an immediate fix to the error received. Are there any different concerns or questions I can assist you with right now?

Customer 10:26：No, how will I be contacted for a follow-up?

Agent Piati 10:26：You are more than welcome to contact us back. For feedback that is forwarded, we do not have a follow up of contact. I can assure you, though, that the reports will be read. I just cannot guarantee any kind of implementation.

Customer 10:27：Nice

Agent Piati 10:27：Apologies again. Is there any other feedback that I can forward along with the current report?

Customer 10:27：Nope.

Agent Piati 10:27：Understood. Thanks again for contacting the SQUARE ENIX Support Center! If you encounter any other questions or concerns, please do not hesitate to contact us again and we will be happy to assist.

We are always looking for ways to improve our customer experience, and our customer service survey is a great way to make your voice heard. If you would like to leave feedback regarding your experience with us, please feel free to complete a brief survey we will send to you. Take care!

System 10:28：Agent Piati has ended the chat session.