1 Character can't log in, Receiving Error message then Game Client shuts down.

[Hellh0und81]

Hi, I've been having problems with one of my characters (Ellice Briantha on Adamantoise) for a few weeks (technically months at this point) now. I was busy with real life the past few weeks so I actually almost forgot about this. However I'd still like some help.

Back in April while I was teleporting to Coerthas Western Highlands I disconnected, when I attempted to log back in, I received an error message and the game client closed on me. Ever since that point I receive the same error message every time I attempt to log into that character, and the game then closes. I put in some tickets with customer service, went through all of the diagnostics stuff they recommended to me (I had multiple chats with multiple agents) and it did not resolve my problem. Eventually I was told that my character may have been stuck and was told to wait as the problem usually solves itself. Well it didn't, and I was then told to submit a bug report. I did this back on April 24th and I have not heard anything from anyone yet on this issue. So here we are in June and my issue is still ongoing.

I'd like to be able to play my main character especially with Shadowbringers on the horizon. Can anyone help me?

Here's a copy of the info I posted on the bug forum about this (without all the system information stuff):

Date & Time: Started last Monday April 15th, 2019
Frequency: Ongoing
World name: Adamantoise
Character name: Ellice Briantha
Class/Level: Level 64 or 65 Scholar at the time of crash (can't quite remember to be honest)
Party or solo: was solo play at the time of crash
Area and coordinates: Coerthas Western Highlands, teleporting to Falcon's Nest

Steps:
1. Crash occurred when teleporting to Coerthas Western Highlands
2. Tried to restart the application
3. Tried to update my graphics drivers
4. Tried restarting my PC
5. Made sure Steam was up to date, and did an error check through Steam.
6. Uninstalled the game, reinstalled.
7. Contacted Customer Support (several times), was told to try several things;
a) Clean boot my system
b) Delete the settings files in the Documents folder
c) Updated all of my drivers
d) Turn off OneDrive
e) Make sure I'm running the lastest version of Internet Explorer, delete the browsing
history, change security settings to no higher then Medium, check Always allow
session cookies, and make sure all of my "Use TLS" options were checked and
check to see if all the appropriate ports were open.
f) I'm sure I'm missing some stuff that the CSA's told me to try that I did try but it's
been a week since the problem started and I wasn't writing down every step I
took, I apologize if this lack of information is a problem.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Could you provide the error message in your next reply? Please also provide a system report as well. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online!

[Hellh0und81]

Sure thing. There is no error message specifically. It brings up a box saying "An unexpected error has occurred. Exiting FINAL FANTASY XIV.(17)" with an OK box for me to click.


Also here's the system information.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\helle\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.I0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16329.535MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22729.535MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 221.134GB SYSTEM_FREEDISC_SPACE 62.096GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.056GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 146.386GB SYSTEM_FREEDISC_SPACE 21.908GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 785.027GB SYSTEM_FREEDISC_SPACE 94.959GB
SYSTEM_STORAGE K:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 176.884GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.768 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.768 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Corsair Gaming H2100 Headset)
SYSTEM_SOUND_DEVICE_ID {E521493A-33E9-474B-8056-F302CFE237B1}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/14/2014 00:00:00
SYSTEM_SOUND S240HL (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {09EB7341-0F16-4BD3-AB40-7D3D091127C1}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {72186B00-D74F-44A1-AF78-B7289B8C49BC}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/7/2018 00:00:00
SYSTEM_SOUND 2769M (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9464277C-62B2-46ED-860C-0BB5D5FAB30C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66616FA0-00AB-11E9-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {561457A0-5BB6-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6661BDC0-00AB-11E9-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {56147EB0-5BB6-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5614A5C0-5BB6-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5614A5C0-5BB6-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {666232F0-00AB-11E9-8008444553540000}
SYSTEM_INPUT_NAME HID Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E9291900-0110-11E9-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming H2100 Headset Battery Charger
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66620BE0-00AB-11E9-8005444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
1 Character can't log in, Receiving Error message then Crash. - Google Chrome
1 Character can't log in, Receiving Error message then Game Client shuts down. - Reply to Topic - Google Chrome
Xbox Console Companion
Xbox Console Companion
Settings
Settings
NVIDIA GeForce Overlay
Messaging
Messaging


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Epson Scan 2
Google Chrome
K-Lite Codec Pack 14.6.0 Basic
qBittorrent 4.1.3
Razer Synapse
RGSS-RTP Standard
RPG Maker VX RTP
RPG MAKER VX Ace Lite
RPG MAKER VX Ace RTP
Epson XP-440_XP-446 User's Guide
VirtualCloneDrive
VLC media player
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Epson Software Updater
Adobe AIR
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 ENU
EPSON Scan OCR Component
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Easy Photo Scan
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Epson ReadyInk Agent (A)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Epson Connect Printer Setup
Epson Event Manager
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Corsair Gaming Headset Software
Vortex
EPSON XP-440 Series Printer Uninstall
Logitech Gaming Software 9.02
FINAL FANTASY X/X-2 HD Remaster
FINAL FANTASY VIII
FINAL FANTASY XIV Online
WinRAR 5.61 (64-bit)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
EpsonNet Print
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Epson Customer Research Participation
NVIDIA Ansel
NVIDIA Control Panel 430.86
NVIDIA Graphics Driver 430.86
NVIDIA GeForce Experience 3.19.0.94
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.94
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
UpdateAssistant


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00009678
C:\Games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00009E9C
C:\Program Files (x86)\Corsair\Corsair Gaming Headset Software\HeadsetControlPanel.exe 000034B0
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe 00003430
C:\Program Files (x86)\Epson Software\PMA_A\PMA.exe 00009F98
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00009B4C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00005FA4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 0000826C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003590
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000042A4
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00000B38
C:\Program Files\Logitech Gaming Software\LCore.exe 0000314C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00007944
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00005564
C:\Program Files\Windows Defender\MSASCuiL.exe 00002FEC
C:\Program Files\WindowsApps\Microsoft.Messaging_4.1901.10241.1000_x64__8wekyb3d8bbwe\MessagingApplication.exe 00005A64
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00007D80
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00009C58
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002118
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19031.17720.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000086FC
C:\Program Files\WindowsApps\Microsoft.XboxApp_48.54.3003.0_x64__8wekyb3d8bbwe\XboxApp.exe 00006A7C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 000017F8
C:\ProgramData\Battle.net\Agent\Agent.6700\Agent.exe 00009CB0
C:\Users\helle\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000117C
C:\WINDOWS\Explorer.EXE 00001980
C:\WINDOWS\system32\ApplicationFrameHost.exe 000024D0
C:\WINDOWS\system32\DllHost.exe 00007BEC
C:\WINDOWS\system32\SearchProtocolHost.exe 0000411C
C:\WINDOWS\system32\SettingSyncHost.exe 000022A8
C:\WINDOWS\system32\conhost.exe 00000E00
C:\WINDOWS\system32\rundll32.exe 00009914
C:\WINDOWS\system32\svchost.exe 0000921C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00009B9C
C:\Windows\System32\RuntimeBroker.exe 00002D10
C:\Windows\System32\SystemSettingsBroker.exe 00008524
C:\Windows\System32\spool\drivers\x64\3\E_YATIRAE.EXE 00003058
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000023D4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00002544
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F1C
C:\Windows\SystemApps\Microsoft.Windows.PeopleExperienceHost_cw5n1h2txyewy\PeopleExperienceHost.exe 00005444
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00007A38
G:\Games\Battle.net\Battle.net.exe 000057C0
G:\Games\Steam\Steam.exe 00009A38
G:\Games\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000950C
c:\windows\system32\sihost.exe 00001750
c:\windows\system32\svchost.exe 00002BEC
c:\windows\system32\taskhostw.exe 000019C0