Missing Mounts and Minions

[HazielTex]

Yesterday, June 2nd, at dawn GMT+1
Moogle
Haziel Tex, this very one
Gladiator only 4
Solo

Steps:
1. I came back after many years of hiatus and realized i had bunch of veteran rewards and collectors stuff, on new character I made in Omega, so after playing few hours there I decided to take off the dust from this old character Haziel Tex at Moogle server, I collected 20 mails from Moogle Postbox.
2. Since wasn't new for me, I start right-click and using really fast the items, to the point, sometimes I got some message you can't another item is being used, so I would to do 2nd use on that same object
3. Opened the Minions and Mounts tab, realized I was missing out some of my items.
4. Tried that button that request rewards / purchases delivery just to see, if would pop at least the missing items and of course didn't work.

I file in-game bug report and opened a case (10640108) with some suggestions didn't apply to my case.
They suggest to file a bug report here and/or in-game tool.

Now my question is so GM can't do much about it?
How long I need to wait to get my missing items, which apparently didn't registered?
Because in end that's what happened, after I collected them all and use those.

Missing on 4 minions: Baby Gremlin, Red Mage, Wind-up Kain and Wind-up Bartz and 2 mounts: Griffin and Syldra.
My recently created char has all mounts and minions.

Thanks in advance for your kind support.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

[Mholito]

Did you remember to delete the previous mails? You can only have a maximum of 20 "campaign mails" in your mailbox at a time so old ones need to be deleted before you can recieve new ones.

[HazielTex]

Did you remember to delete the previous mails? You can only have a maximum of 20 "campaign mails" in your mailbox at a time so old ones need to be deleted before you can recieve new ones.

Of course, but the problem is not that.
The problem as I stated, some items didn't registered upon using them from the inventory.
I received all the mails I should have, of course now I collected and use the items, I can't get new ones.
But this character doesn't have all items vs my new one.

[Mholito]

If the items simply failed to be used, they should still be in your inventory. Which items are missing?

[HazielTex]

If the items simply failed to be used, they should still be in your inventory. Which items are missing?

Look I know you're trying to help and to be nice, but items are not in the bag.
I know what I'm complaining, ok?
This post in forums is just for Devs to follow up as GM requested.

I may be new in FF14, but I'm not that noob that I wouldn't know such a trivial thing.

The missing items are even listed on OP.
Items were gone after being used but didn't registered on mounts and minions tab, that's all.

A problem like this after so many years of development, in my opinion is sad.

[Mholito]

I don't believe I've ever seen any mention of a problem like this one that hasn't turned out to be the user misunderstanding something. Are you absolutely sure the items were in your inventory at one point? Please double-check that you have deleted the 20 campaign mails you've already recieved and try pressing the request delivery button afterwards.