Game has worked fine for years. Just logged in after not playing for 2-3 weeks. Since most recent ffxiv update, game will crash a few second after I log with the fatal directx11 error 11000002.
Disabled all overlays
graphics drivers are up to date
windows updates are up to date
i don't use any third party tools
i crash whether or not directx11 is on off
please help
here's my info:
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/30/13 16:39:17 Ver: 10.02
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8129.613MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 10049.613MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.759GB SYSTEM_FREEDISC_SPACE 181.449GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.874GB SYSTEM_FREEDISC_SPACE 246.647GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.125 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4064.807 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_bfe69934a6b764ef\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_bfe69934a6b764ef\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_bfe69934a6b764ef\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_bfe69934a6b764ef\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3064
SYSTEM_GRAPHICS_DRIVER_DATE 5/4/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.125 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4064.807 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_bfe69934a6b764ef\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_bfe69934a6b764ef\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_bfe69934a6b764ef\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_bfe69934a6b764ef\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3064
SYSTEM_GRAPHICS_DRIVER_DATE 5/4/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {AED7F0B4-D900-40FA-A701-5E6CD586C53F}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {4070DE12-F3FD-42DC-A27E-BB9A74785669}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {41957A88-CB52-4E84-9736-B8BBA2188748}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC891F40-7F61-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC896D60-7F61-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC896D60-7F61-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC89BB80-7F61-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC89E290-7F61-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC899470-7F61-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Nostromo
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Settings
Settings
Muscle Friends - MyMuscleVideo - Mozilla Firefox (Private Browsing)
Most Recent Adult-Muscle-Videos Free Muscle Videos at MyMuscleVideo - Mozilla Firefox
MSI Afterburner
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
MSI Afterburner 4.6.1
Google Chrome
RivaTuner Statistics Server 7.2.2
The Elder Scrolls Online
Razer Synapse
wtfast 4.12
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Java 8 Update 211
FINAL FANTASY XIV - A Realm Reborn
Java Auto Updater
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 19.00 (x64)
Mozilla Firefox 67.0 (x64 en-US)
Mozilla Maintenance Service
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
NVIDIA Ansel
NVIDIA Control Panel 430.64
NVIDIA Graphics Driver 430.64
NVIDIA GeForce Experience 3.19.0.94
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.94
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000025DC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000029F0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001BB0
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00001428
C:\Program Files (x86)\wtfast\wtfast.exe 00002764
C:\Program Files\Mozilla Firefox\firefox.exe 00000FE4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001648
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000012B0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.1000_x64__kzf8qxf38zg5c\SkypeApp.exe 00001B84
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.1000_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000105C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11904.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002AF8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19041.481.0_x64__8wekyb3d8bbwe\YourPhone.exe 000010AC
C:\Users\mikem\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001C1C
C:\Users\mikem\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 000010E0
C:\WINDOWS\Explorer.EXE 0000143C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002060
C:\WINDOWS\system32\DllHost.exe 000016C8
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002940
C:\WINDOWS\system32\SettingSyncHost.exe 00001044
C:\WINDOWS\system32\browser_broker.exe 00001BF8
C:\WINDOWS\system32\conhost.exe 00001BB4
C:\WINDOWS\system32\sihost.exe 000012F8
C:\WINDOWS\system32\svchost.exe 00000ED8
C:\WINDOWS\system32\taskhostw.exe 00000A14
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002850
C:\Windows\System32\CompPkgSrv.exe 00002810
C:\Windows\System32\MicrosoftEdgeCP.exe 00002928
C:\Windows\System32\RuntimeBroker.exe 000010BC
C:\Windows\System32\SecurityHealthHost.exe 000018E8
C:\Windows\System32\SecurityHealthSystray.exe 000013B0
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000022C8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001914
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001774
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000EA8
G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000D38
G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000740