Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

There is an error message or crash that happens when you try and run the game? If so, could you provide the error message in your next reply? What have you tried to alleviate the problem? Are you running Final Fantasy XIV with any other programs running?

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online!