Please Install latest DirectX Error popup on game launcher

[Shydo]

I keep getting this error window popping up trying to play the game on DirectX11 as I have been for the couple of years. I tried everything could restarting,downloading and running the DirectX End-User Runtime that keeps telling me that my Directx is up to date. This issue started May 29th and before this day I had never had any issues like this. Please can anyone help me resolve this issue?

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Have there been any updates or changes made to the PC? In your next reply, please also provide a system report. Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Hope to see you online!

[Shydo]

Only recent change I had was on the 27th for an Nvidia Driver update but this didnt cause any problems.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Jason\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.172GB SYSTEM_FREEDISC_SPACE 445.078GB
SYSTEM_DIRECTX_VERSION DirectX 12
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Please Install latest DirectX Error popup on game launcher - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
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Adobe Shockwave Player 11.6
Advanced Combat Tracker (remove only)
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Google Chrome
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gpedt.msc 1.0
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ph
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UE4 Prerequisites (x64)
ASUS GPU TweakII
bl
FINAL FANTASY XIV - A Realm Reborn
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
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Samsung Data Migration
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Microsoft Games for Windows - LIVE Redistributable
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Realtek High Definition Audio Driver
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NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
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Microsoft .NET Framework 4.6.1
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.21.27702


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002170
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002274
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000008E8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001B48
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11904.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000072C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002600
C:\WINDOWS\system32\backgroundTaskHost.exe 0000255C
C:\Windows\Explorer.EXE 00001A48
C:\Windows\System32\RuntimeBroker.exe 00002700
C:\Windows\System32\smartscreen.exe 0000256C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EB0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001DF4
C:\Windows\explorer.exe 0000260C
C:\Windows\system32\ApplicationFrameHost.exe 00002408
C:\Windows\system32\DllHost.exe 000010F8
C:\Windows\system32\SettingSyncHost.exe 00001D8C
C:\Windows\system32\conhost.exe 0000227C
C:\Windows\system32\sihost.exe 000010B8
C:\Windows\system32\svchost.exe 00001C58
C:\Windows\system32\taskhostw.exe 00001354

[Shydo]

Any updates on the situation do you need any more information?

[Dynratygus]

Thank you for the reply.

I apologize for the delay in our response to your concern. What have you tried to alleviate the issue so far? Could you try doing a cleanboot on the computer? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Hope to see you online!

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.