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Thread: Error code: 601

  1. 05-30-2019 04:38 AM #1
    LeaBranwen
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    LeaBranwen's Avatar
    Join Date
    May 2019
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    Character
    Lea Branwen
    World
    Zodiark
    Main Class
    Scholar Lv 70

    Error code: 601

    Hello,
    My sub ran out today and when I went to renew it I got the following error:

    "An error has occurred.
    Please confirm the status of any relevant options and then try again.
    For details, please contact the Square Enix Support Center.
    (Error code: 601)"

    I went to the bank to see if it was a problem there, and it seemed like it was and was fixed. But when I got home and tried again, got the same error. Went to the bank again, and they assured me everything was fixed on their end and thought maybe it was on SE side.
    I just want to play some ff14
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  2. 05-30-2019 05:53 AM #2
    Dynratygus
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    401 and 601 errors are billing errors. Unfortunately, this means they cannot be addressed on the technical support forums. You will need to contact the European Support Center.

    This thread will be moved to 'Separate Support required'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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