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  1. #1
    Player
    MONKFU's Avatar
    Join Date
    May 2019
    Posts
    3
    Character
    Pixy Dust
    World
    Sargatanas
    Main Class
    Monk Lv 58

    CUSTOMER SUPPORT ??? WERE IS IT

    IVE WENT TO THE IN GAME SUPPORT 3 TIMES NOW FOR HELP WITH THINGS IN THE GAME I BELIVE ARE BROKEN ON THE MONK I AM PLAYING , I ALWAYS GET THE SAME COOKIE CUTTER RESPONCE , WICH ULTIMATLY ANSWERS NOTHING AND LEAVES YOU MORE BEWIELDERED THAN BEFORE ...
    SO HERE I AM TO SPREAD SOME DIRTY LAUNDRY ... SO TO SPEAK ...
    FIRST PROBLEM STARTED WHEN I ATTAINED AND LEARNED SHOULDER TACKLE , BUT HALF THE TIME IT WOULD NOT WORK ID GET THE MESSAGE YOU HAVE NOT LEARNED THIS YET , WICH WAS A COMPLETE CROCK CAUSE ID BEEN USING IT ALL DAY TO SOLO ...
    NEXT PROBLEM HIT ABOUT LVL 52 WHEN I ATTAINED FORM SHIFT AND TRYED TO USE IT , I GOT THE SAME THING BUT I WAS NEVER ABLE TO USE IT , NEXT IS MEDITATION , THAT SKILL AS WELL WAS NEVER ABLE TO BE USED , WHY I HAVE NO CLUE , AND I WROTE CUSTOMER SERVICE AS WELL FOR THE SAME RESPONCE ... AND THE LAST STRAW WICH LEAD ME TO THIS WAS ELIXIR FIELD IT DOESNT WORK AND NEVER DID AND NOW THAT IM 57 MY DPS IS SEVERLY LACKING IN RAIDS AND DUNGEONS BECAUSE OF IT ... I WRITE OUR CUSTOMER SERVICE AND GUESS WHAT I GOT ...
    SAME COOKIE CUTTER RESPONCE ... I PAY TO PLAY A MONK AND ALL THE MOVES AND ABILITIES THAT COME WITH THAT CHARACTER , AND IT SURE SEEMS LIKE THE CUSTOMER SERVICE OR GMS DONT CARE , SO MY CONFIDENCE IN THIS GAME AND ITS STAFF IS COMPLETELY SHOT ,,, ANY SUGGESTIONS ?
    (1)

  2. #2
    Player
    Valkyrie_Lenneth's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    8,038
    Character
    Lynne Asteria
    World
    Jenova
    Main Class
    Viper Lv 100
    Quote Originally Posted by MONKFU View Post
    IVE WENT TO THE IN GAME SUPPORT 3 TIMES NOW FOR HELP WITH THINGS IN THE GAME I BELIVE ARE BROKEN ON THE MONK I AM PLAYING , I ALWAYS GET THE SAME COOKIE CUTTER RESPONCE , WICH ULTIMATLY ANSWERS NOTHING AND LEAVES YOU MORE BEWIELDERED THAN BEFORE ...
    SO HERE I AM TO SPREAD SOME DIRTY LAUNDRY ... SO TO SPEAK ...
    FIRST PROBLEM STARTED WHEN I ATTAINED AND LEARNED SHOULDER TACKLE , BUT HALF THE TIME IT WOULD NOT WORK ID GET THE MESSAGE YOU HAVE NOT LEARNED THIS YET , WICH WAS A COMPLETE CROCK CAUSE ID BEEN USING IT ALL DAY TO SOLO ...
    NEXT PROBLEM HIT ABOUT LVL 52 WHEN I ATTAINED FORM SHIFT AND TRYED TO USE IT , I GOT THE SAME THING BUT I WAS NEVER ABLE TO USE IT , NEXT IS MEDITATION , THAT SKILL AS WELL WAS NEVER ABLE TO BE USED , WHY I HAVE NO CLUE , AND I WROTE CUSTOMER SERVICE AS WELL FOR THE SAME RESPONCE ... AND THE LAST STRAW WICH LEAD ME TO THIS WAS ELIXIR FIELD IT DOESNT WORK AND NEVER DID AND NOW THAT IM 57 MY DPS IS SEVERLY LACKING IN RAIDS AND DUNGEONS BECAUSE OF IT ... I WRITE OUR CUSTOMER SERVICE AND GUESS WHAT I GOT ...
    SAME COOKIE CUTTER RESPONCE ... I PAY TO PLAY A MONK AND ALL THE MOVES AND ABILITIES THAT COME WITH THAT CHARACTER , AND IT SURE SEEMS LIKE THE CUSTOMER SERVICE OR GMS DONT CARE , SO MY CONFIDENCE IN THIS GAME AND ITS STAFF IS COMPLETELY SHOT ,,, ANY SUGGESTIONS ?
    Are you doing content below the level of which you learn them? also, are you actually doing your job quests?
    (11)
    Last edited by Valkyrie_Lenneth; 05-28-2019 at 11:32 AM.

  3. #3
    Player
    Sanctify's Avatar
    Join Date
    Apr 2016
    Posts
    225
    Character
    Sanctify Ofera
    World
    Lamia
    Main Class
    Botanist Lv 80
    I think your caps lock is stuck, also wall of text crits for 999,999.

    On a serious note. Are you trying to use these skills in level synched areas where they would in fact be unavailable?
    (18)

  4. #4
    Player
    MONKFU's Avatar
    Join Date
    May 2019
    Posts
    3
    Character
    Pixy Dust
    World
    Sargatanas
    Main Class
    Monk Lv 58

    YES I AM

    IVE DONE MY JOB QUESTS , SIDE QUESTS , COMPANY QUESTS , MONK QUESTS , I THINK IM ABOUT TO HIT THE HEAVENS GATE IN MAIN SCENERIO ...
    (1)

  5. #5
    Player
    Kaylessa's Avatar
    Join Date
    May 2019
    Posts
    151
    Character
    Kaylessa Sylverlur
    World
    Coeurl
    Main Class
    Paladin Lv 63
    Are you trying to use those skills while level synced?
    (1)

  6. #6
    Player
    MONKFU's Avatar
    Join Date
    May 2019
    Posts
    3
    Character
    Pixy Dust
    World
    Sargatanas
    Main Class
    Monk Lv 58

    AT FIRST YES

    AT FIRST YES I WAS TRYING TO USE THE LOWER MONK SKILLS AND GETTING FRUSTRATED BUT AS I PROGRESSED I NOTICED THAT AND MOVED PAST IT BUT IN OPEN GAME I SHOULD BE ABLE TO USE FORM SHIFT , MEDITATION , AND ELIXIR FIELD , I JUST AM NOT ABLE . SO YES I DID THE REREQS AND THE QUESTS TO UNLOCK THEM .
    (1)

  7. #7
    Player
    Jemi's Avatar
    Join Date
    Jun 2018
    Location
    Gridania
    Posts
    49
    Character
    Garnet Lunares
    World
    Halicarnassus
    Main Class
    White Mage Lv 100
    Quote Originally Posted by MONKFU View Post
    IVE DONE MY JOB QUESTS , SIDE QUESTS , COMPANY QUESTS , MONK QUESTS , I THINK IM ABOUT TO HIT THE HEAVENS GATE IN MAIN SCENERIO ...
    You didn't answer this question from Sanctify: "Are you trying to use these skills in level synched areas where they would in fact be unavailable?"

    In other words, you won't have level 50 skills available to you if you're level synced down in Sastacha.

    Other than that, I'm not sure I can think of anything else that might be causing this...
    (2)

  8. #8
    Player
    Valkyrie_Lenneth's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    8,038
    Character
    Lynne Asteria
    World
    Jenova
    Main Class
    Viper Lv 100
    Quote Originally Posted by MONKFU View Post
    AT FIRST YES I WAS TRYING TO USE THE LOWER MONK SKILLS AND GETTING FRUSTRATED BUT AS I PROGRESSED I NOTICED THAT AND MOVED PAST IT BUT IN OPEN GAME I SHOULD BE ABLE TO USE FORM SHIFT , MEDITATION , AND ELIXIR FIELD , I JUST AM NOT ABLE . SO YES I DID THE REREQS AND THE QUESTS TO UNLOCK THEM .
    So you have completed the lvl 52, 54, and 56 monk quests? You do not unlock those skills from just getting to that level.
    (1)

  9. #9
    Player
    Barraind's Avatar
    Join Date
    Sep 2018
    Posts
    1,113
    Character
    Barraind Faylestar
    World
    Coeurl
    Main Class
    Paladin Lv 90
    ANY SUGGESTIONS ?
    Turn off capslock. Hit enter sometimes. See what level you're synced to before you go "WHY CANT I USE SKILLS ABOVE MY SYNCED LEVEL ERGHHHGHDJGJDMNVJJGJD"

    Try those 3.
    (17)

  10. #10
    Player
    Iscah's Avatar
    Join Date
    Nov 2017
    Posts
    14,070
    Character
    Aurelie Moonsong
    World
    Bismarck
    Main Class
    Summoner Lv 90
    Quote Originally Posted by MONKFU View Post
    FIRST PROBLEM STARTED WHEN I ATTAINED AND LEARNED SHOULDER TACKLE , BUT HALF THE TIME IT WOULD NOT WORK ID GET THE MESSAGE YOU HAVE NOT LEARNED THIS YET , WICH WAS A COMPLETE CROCK CAUSE ID BEEN USING IT ALL DAY TO SOLO ...
    NEXT PROBLEM HIT ABOUT LVL 52 WHEN I ATTAINED FORM SHIFT AND TRYED TO USE IT , I GOT THE SAME THING BUT I WAS NEVER ABLE TO USE IT , NEXT IS MEDITATION , THAT SKILL AS WELL WAS NEVER ABLE TO BE USED
    Quote Originally Posted by MONKFU View Post
    IVE DONE MY JOB QUESTS , SIDE QUESTS , COMPANY QUESTS , MONK QUESTS , I THINK IM ABOUT TO HIT THE HEAVENS GATE IN MAIN SCENERIO ...
    As others have said, turn off your caps lock. Capitals are used to emphasise small parts of your text occasionally. Writing your whole post that way just makes it hard to read.

    Anyway, the first part of your problem is due to level synch, as other people have already explained.

    The second part is that you haven't done (and can't yet access) the Lv50+ job quests that teach you those skills before you get into Ishgard and begin the Heavensward expansion.
    (5)

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