Fatal DirectX Error and Windows 10 May Update.

[Hadewych]

I have a constant Fatal DirectX Error with Windows 10 1903 May Update.
Yet I have the lastest drivers for Nvidia GTX 1050 ti.
I have tried everything and it doesnt stop, everything layers, updating everything, underclock, increase voltage, disable scaling, reset my installation of windows a new user, uniinstalling programs, installing all Windows C++ all years, having everything up to date. Nothing works and everything everything it just doesnt stop.
I wont come back to the 1803 update Windows 10 October. Please fix the game. This Fatal Error only happen with Squarenix games - same was with Just Cause 2

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

What other games have this same issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Hadewych]

the only coincidence is updating to Windows 10 May update.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Gamer\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64 bits (6.2, compilación 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (4 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 01/07/09 15:28:41 Ver: 08.00.10
SYSTEM_LANGUAGE español (configuración regional: español)
SYSTEM_MEMORY 4091.582MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9723.582MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 242.832GB SYSTEM_FREEDISC_SPACE 164.513GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 687.371GB SYSTEM_FREEDISC_SPACE 346.310GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2045.791 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND SAMSUNG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {72C914C3-ED94-4169-BD90-E03D84917FA7}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND DFX Speakers (DFX Audio Enhancer)
SYSTEM_SOUND_DEVICE_ID {BC4F2485-9C5E-40B8-81EA-ECFB38D652CE}
SYSTEM_SOUND_DEVICE_NAME dfx12x64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 8/30/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0A46EC0-80AB-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0A6B8B0-80AB-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B331CC10-7FC9-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B355A7C0-7FC9-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Fatal DirectX Error and Windows 10 May Update. - Google Chrome
Programa de instalación de Windows 10
Calculadora
Calculadora
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001290
C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe 0000172C
C:\Program Files (x86)\Systweak\Systweak CacheBoost\trayicon.exe 00001F34
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.1000_x64__kzf8qxf38zg5c\SkypeApp.exe 0000133C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.1000_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001660
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1904.31.0_x64__8wekyb3d8bbwe\Calculator.exe 00002350
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11904.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001C3C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19051.545.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001634
C:\WINDOWS\Explorer.EXE 00001778
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000918
C:\WINDOWS\system32\DllHost.exe 00000D10
C:\WINDOWS\system32\sihost.exe 000016D8
C:\WINDOWS\system32\svchost.exe 00000418
C:\WINDOWS\system32\taskhostw.exe 00001A10
C:\Windows\System32\RuntimeBroker.exe 00000E90
C:\Windows\System32\smartscreen.exe 00001FF4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000003C4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001624
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000434
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001110

and no other games doesnt have the issue, I just changed my powesupply to a new one, and none, I have literally followed all the guides on this forum did all clean none. :X

[Hadewych]

Any solution or attempt to send the file to Japan Devs for a main fix? Im not being sarcastic but this problem is been around years on many people theres even a main article of this on google https://appuals.com/fix-ffxiv-final-...directx-error/ and seems like hasnt been fixed since uff much time :x

[Dynratygus]

Good afternoon and thank you for the reply.

Does the game crash when you are in game or does it happen when the FFXIV program is started? Do you experience this crash when the game is the only program running?

If you have not done so already, could you try doing a cleanboot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Hope to see you online!

[Hadewych]

It does happen when Im already ingame or also lauching the game, Its the only program running, I did a cleanboot, and its none on startup. still crash

[Einmimiria]

Thank you for the reply Hadewych.

For clarification, the error you are experiencing is a generic program crash error involving DirectX. It can be caused by a variety of reasons. Since it is only one of a few error messages, it will show up a lot regardless of what initially caused it. It is also not an error message exclusive to Final Fantasy XIV. As such, there is no way to "fix" the error as every PC will have some sort of incompatibility with the game based on numerous variables.

I do want to point out that, according to your System Report, you are a little under the minimum requirements for the game. It's hard to tell whether this is the cause of the issue, but both Final Fantasy XIV and Windows 10 change constantly and can cause instability if the PC isn't capable enough.

That being said, there are a few other things you may want to try:

1) Set compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

2) Do a clean reinstall of the GPU drivers (even if they are up to date).

3) Make sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV.

4) Reinstalling the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[lavacon]

This literally just started happening to me last night after no system changes. I had to switch the game to DX9 to play without the fatalx 1000000002 error.

Had come back to the game a few months ago and have had zero issues util yesterday. Completely random. Perhaps SE patched something this week? My system is completely up to date. Probably will cancel my Xpac pre-order and cancel sub if not fixed. DX9c in 2019... Yeah no thanks.

[Dynratygus]

Thank you for the reply lavacon.

Could you create your own thread and provide the following?

- System report (Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.')
- What was tried to alleviate the problem
- When does crash occur

Hope to see you online!

[Hadewych]

None my game was working normally and this happened.