Japanese 16a Error in Shadowbringers Benchmark Launcher

[Aniowien]

I've been running into a japanese 16a error when trying to launch the Shadowbringers Benchmark. Both the character creation and start buttons are giving me this message and I have tried reinstalling the benchmark several times. Is there a way to fix this?

[Dynratygus]

Good afternoon and than you for posting in the Final Fantasy XIV Technical Support Forums.

Could you provide a screenshot of the error message in your next reply?


Hope to see you online!

[Aniowien]

My apologies, here is a screencap of the error message. There have been no changes to my computer and I am able to get into the regular ffxiv client without this prompt. It is just in the benchmark. EDIT: Also tried to do a clean boot like suggested in another thread about a similar problem and that didn't work for me either.

[Hirakun88]

try deleting any existing FFXIV Benchmark folders in your 'My Games' Folder, i was getting this same issue and was able to fix it just now using this method.

[Aniowien]

try deleting any existing FFXIV Benchmark folders in your 'My Games' Folder, i was getting this same issue and was able to fix it just now using this method.

Holy crap on a cracker, batman! That worked!! Thank you so much!!