ハードウェアマウスカーソルを選択すると以下の症状が発生します。
最悪、戻せなくなってしまうので致命的不具合と思われてます。

スレッドタイトル：マウスカーソルが消えてしまう。
発生日時：いつでも
発生頻度：いつでも
ワールド名：andaemonium
キャラクター名@ホームワールド名：Tabby Brown
リテイナー名:なし
NPC名：なし
モンスター名：なし
クラス／レベル：全てのクラス/レベルにて発生
パーティメンバーの有無：なし
ゲーム内時間：どの時間帯でも発生
エリア名／フィールド座標：どこのエリア/フィールド座標でも発生
ハウジング情報:なし

手順：
1.メインメニューからシステムコンフィグを開く
2.マウス設定をひらく
3.マウス機能拡張設定のハードウェアマウスカーソル:FFXIVもしくはハードウェアマウスカーソル:OS準拠
　のいずれかを選択
4.マウスカーソルが消えてしまう
<※必要に応じて手順を追加してください>

通信環境
・使用している回線の種類／プロバイダ：光回線/ケーブルTV　CAC株式会社
・通信機器のメーカー／型番：Hub/アライドテレシス　CentreCOM FS708XL
Router/BUFFALO WHR-1166DHP4

PC環境／Mac環境
-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-


MyDocument F:\Documents

FINAL FANTASY XIV - A Realm Reborn Language 0 Region 1

ProxyEnable 0

ProxyServer unspecified

ProxyOverride *.local



-=-=-=-=-=-=- System Information -=-=-=-=-=-=-


SYSTEM_OS Windows 7 Professional 64 ビット (6.1, ビルド 7601) Service Pack 1 (7601.win7sp1_ldr.190418-1735)

SYSTEM_CPU Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM
SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4

SYSTEM_BIOS BIOS Date: 05/04/14 10:32:58 Ver: 03.16

SYSTEM_LANGUAGE 日本語 (地域設定: 日本語)

SYSTEM_MEMORY 8133.977MB

SYSTEM_VIRTUAL_MEMORY 8388607.875MB

SYSTEM_PAGE_FILE 16266.098MB

SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.568GB SYSTEM_FREEDISC_SPACE 90.449GB

SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 5.839GB

SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 698.635GB SYSTEM_FREEDISC_SPACE 218.392GB

SYSTEM_DIRECTX_VERSION DirectX 11

SYSTEM_GRAPHICS NVIDIA GeForce GTX 970

SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1

SYSTEM_GRAPHICS_CHIP GeForce GTX 970

SYSTEM_GRAPHICS_MAKER NVIDIA

SYSTEM_GRAPHICS_VRAM 3984.125 MB

SYSTEM_GRAPHICS_SHARED_VRAM 3810.988 MB

SYSTEM_GRAPHICS_DAC Integrated RAMDAC

SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)

SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3064

SYSTEM_GRAPHICS_DRIVER_DATE 2019/05/08 4:50:54

SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語

3.0

SYSTEM_GRAPHICS_PIXEL_SHADER 3.0

SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT

SYSTEM_SOUND 27EA33 (NVIDIA High Definition Audio)

SYSTEM_SOUND_DEVICE_ID {1ECAD48E-2F39-4661-B383-13C453E60692}

SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys

SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016

SYSTEM_SOUND_DRIVER_LANGUAGE 英語

SYSTEM_SOUND_DRIVER_DATE 2019/05/06 14:29:13

SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)

SYSTEM_SOUND_DEVICE_ID {85192AB5-481C-4EB6-B383-FEB4CD43EBFA}

SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys

SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7246

SYSTEM_SOUND_DRIVER_LANGUAGE 英語

SYSTEM_SOUND_DRIVER_DATE 2014/05/14 18:37:38

SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}

SYSTEM_INPUT_NAME マウス

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}

SYSTEM_INPUT_NAME キーボード

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {1D9060D0-73EF-11E9-8001444553540000}

SYSTEM_INPUT_NAME G502 HERO Gaming Mouse

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {1F5A9980-73EF-11E9-8002444553540000}

SYSTEM_INPUT_NAME G502 HERO Gaming Mouse

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {1FF35710-73EF-11E9-8003444553540000}

SYSTEM_INPUT_NAME G502 HERO Gaming Mouse

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {20D886F0-73EF-11E9-8004444553540000}

SYSTEM_INPUT_NAME G502 HERO Gaming Mouse

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {50879900-0F58-11E4-8004444553540000}

SYSTEM_INPUT_NAME G13

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {B0C723D0-0F62-11E4-8003444553540000}

SYSTEM_INPUT_NAME Logicool G13 Joystick

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {7C670D80-643A-11E9-8001444553540000}

SYSTEM_INPUT_NAME Gaming Keyboard G213

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {7C697E80-643A-11E9-8002444553540000}

SYSTEM_INPUT_NAME Gaming Keyboard G213

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {94AE9160-643A-11E9-8003444553540000}

SYSTEM_INPUT_NAME Gaming Keyboard G213

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0



-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-


無題 - メモ帳

FINAL FANTASY XIV
FF14のワールド一覧！初心者におすすめのサーバーは？ - Google Chrome

NVIDIA GeForce Overlay



-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-


Adobe AIR

Adobe Creative Cloud

Adobe Flash Player 32 ActiveX

Amazon Kindle

Battle.net

BDlot DVD ISO Master 3.0.2

Canon Utilities CameraWindow DC 8

Adobe Download Assistant

CrystalDiskInfo 8.1.0

DAEMON Tools Lite

Canon Utilities Digital Photo Professional 4

EaseUS Todo Backup Free 10.6

Canon Utilities EOS Lens Registration Tool

Canon Utilities EOS Utility 2

giam209

Google Chrome

PHANTASY STAR ONLINE 2 キャラクタークリエイト体験版 EPISODE4

PHANTASY STAR ONLINE 2

Canon Utilities ImageBrowser EX

ImgBurn

Malwarebytes Anti-Malware バージョン 2.2.0.1024

MediaHuman YouTube to MP3 Converter 3.9.9.10

NCLauncher (NCSOFT)

Neffy 1,2,5,0

Pixillion 画像ファイル変換ソフト

Pmangインストールマネージャー

BlackDesert_live

Common

TERA

Trusteerエンドポイント保護

Raptr

Steam
VLC media player

WinPcap 4.1.3

WinX DVD Ripper Platinum 7.5.11

Wireshark 2.6.4 64-bit

Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501

. . .

Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501

Rapport

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Intel(R) USB 3.0 eXtensible Host Controller Driver

Java 8 Update 181

FINAL FANTASY XIV - A Realm Reborn

Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918

Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727

CyberLink PowerDVD 14

Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030

Jw_cad

Microsoft ASP.NET MVC 4 Runtime

Java Auto Updater

Google Update Helper

ebiReader

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable

筆まめ Ver.22

Adobe AIR

Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660

Adobe Lightroom

Microsoft Visual C++ 2005 Redistributable

Skype Click to Call

Realtek Ethernet Controller Driver

2007 Office system 互換機能パック

Update for Microsoft .NET Framework 4.7.2 (KB4087364)

Update for Microsoft .NET Framework 4.7.2 (KB4457016)

Update for Microsoft .NET Framework 4.7.2 (KB4457035)

Update for Microsoft .NET Framework 4.7.2 (KB4459942)

Update for Microsoft .NET Framework 4.7.2 (KB4470640)

Update for Microsoft .NET Framework 4.7.2 (KB4480055)

Update for Microsoft .NET Framework 4.7.2 (KB4483451)

Update for Microsoft .NET Framework 4.7.2 (KB4495588)

Gamepot Web実行環境

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Apple Application Support（32 ビット）

Apple Software Update

Google Update Helper

Adobe Refresh Manager

Adobe Acrobat Reader DC - Japanese

Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030

Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23918

Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030

Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23918

Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030

Lineage II

Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810

Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660

Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660

Adobe Download Assistant

DMM Player

筆まめ 人名外字（流麗行書体）

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Intel(R) Processor Graphics
Realtek High Definition Audio Driver

インテル® チップセット デバイス ソフトウェア

Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501

Skype(TM) 7.21

Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727

Intel® Driver Update Utility

CPUID CPU-Z 1.88

GIMP 2.10.10

Microsoft Office Home and Business 2013 - ja-jp

HWiNFO64 Version 5.04

Logicool ゲームソフトウェア 9.02

Microsoft Security Essentials

Microsoft Visual Studio 2010 Tools for Office Runtime (x64)

Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - 日本語

SimCity 4 Deluxe

Cities: Skylines

DARK SOULS™ II: Scholar of the First Sin

Microsoft Visual C++ 2005 Redistributable (x64)

Microsoft .NET Framework 4.7.2

AMD Wireless Display v3.0

Intel(R) Chipset Device Software

Intel(R) Management Engine Components

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219

Microsoft Security Client

Microsoft Visual C++ 2017 x64 Additional Runtime - 14.12.25810

Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030

Intel® Trusted Connect Service Client

Intel(R) Rapid Storage Technology

AMD Wireless Display v3.0

Bonjour

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Apple Application Support（64 ビット）

Google Earth Pro

AMD Catalyst Install Manager

Microsoft Silverlight

Microsoft Xbox 360 Accessories 1.2

Office 15 Click-to-Run Licensing Component

Office 15 Click-to-Run Extensibility Component

Office 15 Click-to-Run Localization Component

Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005

Microsoft .NET Framework 4.7.2

Microsoft .NET Framework 4.7.2 (日本語)

Microsoft Visual Studio 2010 Tools for Office Runtime (x64)

Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727

Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005

Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727

Microsoft Visual C++ 2005 Redistributable (x64)

NVIDIA Ansel

NVIDIA コントロール パネル 430.64
NVIDIA グラフィックス ドライバー 430.64

NVIDIA GeForce Experience 3.18.0.102

NVIDIA PhysX システム ソフトウェア 9.19.0218

NVIDIA Update 36.0.0.0
DisplayDriverAnalyzer

NVIDIA SHIELD Streaming

NVIDIA HD オーディオ ドライバー 1.3.38.16

NVIDIA Install Application

NVIDIA ABHub
NVIDIA Backend

NVIDIA Container

NVIDIA TelemetryApi helper for NvContainer

NVIDIA LocalSystem Container

NVIDIA Message Bus for NvContainer

NVIDIA NetworkService Container

NVAPI Monitor plugin for NvContainer

NVIDIA Session Container

NVIDIA User Container

NVIDIA Display Container

NVIDIA Display Container LS

NVIDIA Display Watchdog Plugin

NVIDIA Display Session Container

NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer

NVIDIA Telemetry Client

NVIDIA Telemetry Container

NVIDIA Virtual Host Controller
Nvidia Share

NVIDIA ShadowPlay 3.18.0.102

NVIDIA SHIELD Wireless Controller Driver

NVIDIA Update Core

NVIDIA Virtual Audio 4.13.0.0

Intel(R) Rapid Storage Technology

Apple Mobile Device Support

Microsoft .NET Framework 4.7.2 (JPN)

AMD Wireless Display v3.0

AMD Wireless Display v3.0

Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.12.25810

Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030

Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - JPN

Intel(R) Management Engine Components

. . .

iTunes

Intel(R) Management Engine Components






-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-


C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 00001330

C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\CCXProcess.exe 000010C0

C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\libs\node.exe 00002424

C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\Coresync.exe 00000CD4

C:\Program Files (x86)\Canon\ImageBrowser EX\MFManager.exe 00001304

C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe 000012DC

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00002140

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 00002510

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe 00002388

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00001A24

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001344

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000674

C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 000012E4

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001988

C:\Program Files (x86)\Trusteer\Rapport\bin\RapportService.exe 00001258

C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000254C

C:\Program Files\Intel\SUR\WILLAMETTE\ESRV\esrv.exe 00002340

C:\Program Files\Logicool Gaming Software\Applets\LCDClock.exe 00001794

C:\Program Files\Logicool Gaming Software\Applets\LCDCountdown.exe 0000179C

C:\Program Files\Logicool Gaming Software\LCore.exe 000010E8

C:\Program Files\Microsoft Security Client\msseces.exe 00001064

C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe 00001080

C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001474

C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000FCC

C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00001720

C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001050

C:\Users\barayan\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000011D0

C:\Windows\Explorer.EXE 00000F4C

C:\Windows\system32\Dwm.exe 00000F08

C:\Windows\system32\conhost.exe 0000242C

C:\Windows\system32\notepad.exe 000021E4

C:\Windows\system32\taskhost.exe 00000F10

E:\FF14\Final_Fantasy_XIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000008D4

E:\FF14\Final_Fantasy_XIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00002764

F:\Program Files (x86)\Steam\Steam.exe 0000129C

F:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000023DC

F:\iTunes\iTunesHelper.exe 0000112C

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-



ブラウザ情報
・利用中のブラウザ名とブラウザのバージョン：Google Chrome バージョン: 74.0.3729.157（Official Build） （64 ビット）
・Internet Explorerのバージョン：11.0.9600.19356 更新バージョン　11.0.125（KB4498206）製品 ID:00150-20000-00003-AA459