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  1. 05-24-2019 07:38 AM #1
    Einmimiria
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Can you provide the error message you are receiving?

    If this is only happening with one character, you may want to try deleting the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  2. 05-24-2019 06:07 PM #2
    matt123chez
    Player
    matt123chez's Avatar
    Join Date
    May 2019
    Posts
    6
    Character
    Rayne Leviathan
    World
    Odin
    Main Class
    Dragoon Lv 70
    First message recieved:
    An unexpected error has occurred. EXITING Final Fantasy XIV.
    2019-05-09_07:32

    ffxiv.exe+C5E431
    ffxiv.exe+D6D9CA
    ffxiv.exe+D6D643
    ffxiv.exe+D8BD7F
    ffxiv.exe+D09ED6
    ffxiv.exe+D09199
    ffxiv.exe+C6C42B
    ffxiv.exe+D0E2CD

    Second message received:
    An unexpected error has occurred. EXITING Final Fantasy XIV.
    2019-05-09_07:32

    ntdll.dll+1B96F
    AcLayers.dll+7786
    d3d11.dll+21898
    d3d11.dll+21670
    d3d11.dll+20B53
    d3d11.dll+41E2B
    d3d11.dll+3C667
    d3d11.dll+2A51B
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