Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

i2501 is an error that is triggered by the system to protect the account. Unfortunately, this means it cannot be addressed on the technical support forums. We have created a ticket for you and sent an email to the address associated with your Square Enix account. This email will contain information that will help with the error and provide some alternatives.

We will continue support via email and this thread will be moved to 'Support Center Ticket Created.'

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