Unbelievable Rudeness!

[savageink]

To be fair, you will get a harsh ban for cursing on here.

Lol! I think that's a younger rating than pegi 16.

[Campi]

As a parent you should take this moment to teach her how to deal with her reaction to people behaving in this way. The real world isn't always a kind place either and giving her the tools to deal with situations like this is giving her a leg up in life.

^this

how should she handle problems irl, when she crys about such unimportant things?

[Lersayil]

Online interactions are pretty much unrated in these games, the rating only covering the in-game, developer provided content.

As for the topic on hand, I would advise the same as some others. Use this unfortunate "opportunity" to have her learn to handle situations like this, or generally dont let her near online games. Preventative measures dont really exist for this kind of stuff. You can punish the perps afterwards, but by then the "damage" is done.

You can make the consequences for being an a**hole severe, but personally I dont think that being an a**hole warrants greater punishment than a verbal warning. Naturally actual harrasment is another thing, but a salty statement flinging blame for a wipe most certainly doesn't constitute as such.

[Rakiem]

Let your daughter play League of Legends Ranked Games for 1 Month, and ur daugther's skin will be as hard as a Rock against bullying

[RubyCirha]

that really sucks im sorry she had to go through that and i hope shes gets back on the bike( so to speek) and trys again we should never let jerks get between us and what we love to do

[ReiMakoto]

I want to know what the "Mouthy entitled twerp" actually said to her. If the wipe was her fault and they had no idea your kid was 13, calling them out for the wipe could have been the right call to point out what they were doing wrong to improve. Alas we dont know what they actually said.

[KarstenS]

Source: https://pegi.info/de/search-pegi?q=final+fantasy+xiv

Pegi is not a word wide rating.

For example in good old Germany the game has a 12 year rating. And Germany is not the onliest country with a lower rating

[Mansion]

Isn't the game for 16 years old and older?
You might want to start there, perhaps.

Then, MMOs are like that. I don't want to sound like an annoying guy but there's clearly a lack of judgement there. Playing FFXIV or any other online means exposing yourself to other people, and the internet has some kind of amplification effect on these kind of behaviours (being entitled, agressive and else). That's not something to consider lightly when choosing such a game.

[Xebric]

As a fellow kid playing an MMO. This is just something she’ll have to get used to.

This for sure. I'm not advocating for rude people, but what will happen when this happens at school, at work, or in her personal life? At some point she'll have to either suck it up or stand up for herself. The world is not going to change solely based on the needs of one person, but she can learn ways off dealing with rude people like that. My personal go-to is to just take a break from the game, cool off with Pac-Man or Dig Dug, and possibly report the person(s) for what they were doing if they were excessively rude. Yes, it's unfair that her fun time was ruined by some rude people on the internet, but dwelling and obsessing on it doesn't hurt those rude players. Moving on and dusting the incident off your shoulders and not letting it weigh you down is the best way to go about it in my experience. Also friends / family for consistent groups makes for pretty regular fun times instead of random groups.

[Vidu]

While I'm sorry this happend to your daughter, I'd like to point out that you, OP, are most likely right about one thing, which is that your daughters party didnt had all the information they needed to handle the situation better.
I could be wrong with my guess here, but... did your daughter let the party know that it was her first time in that trial and that she was very nervous about it? In my personal experience it goes a long way to just type a little message in partychat, letting everyone know that its your first time, stating that you're open for any advice and that you're going to try your best - some people will still be jerks, but with being pro-active like that you stand a good chance to at least win the sympathy of the rest. There is a lot of great advice in this thread already, but I'd like to add setting up a little "Hi, first time here! I'm looking forward to this run and am going to try my best, but if you've got any advice for me it would be appericiated!"-macro thing so that when she enters a duty she can just hit that button to give everyone the information they need (We have a new person) and make a good impression (the new person told us so themself and is open for advice).

...best case scenario is obviously that she doesnt run dungeons/trials totally by herself though to ensure that she always has an ally.